When displaying our Thankyou Page, after coming from the Confirmation page. We get this output:
<!-- ClientApp: Error-count incremented (1) -->
Content-type: text/html
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
<html xmlns="http://www.w3.org/1999/xhtml" >
<head>
<title>DMi Shopping Cart</title>
<meta http-equiv="Content-Type" content="text/html; charset=ISO-8859-1" />
<meta name="robots" content="noindex,nofollow" />
Any suggestions what would be causing this output.
Client App Error
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Client App Error
by mjbrunelle » Tue Sep 14, 2010 5:05 pm
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Re: Client App Error
by Jim » Tue Sep 14, 2010 8:17 pm
An error is occurring during the ordering process at some point along the path. It may be hard to pinpoint what the error is but I have found that sometimes when I enable the custom-dump.pl or customdump.cgi as an Order Api script (Merchandising > Order API) that more error details are displayed. Also if you are using a payment gateway enable the Display Details option for gateway and see if the details show a problem.
Things that I have seen cause the error is a problem with contacting a payment gateway, shipping company, tax api, etc.
Things that I have seen cause the error is a problem with contacting a payment gateway, shipping company, tax api, etc.
- Jim
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Re: Client App Error
by mjbrunelle » Wed Sep 15, 2010 12:49 pm
The only Client App we are using is the UPS shipping done through the Shipping tag in Commerce Setup.
MarkB
MarkB
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Re: Client App Error
by Jim » Wed Sep 15, 2010 1:12 pm
Maybe the UPS shipping is causing an error because of a zip code being used or the UPS account info is bad or ShopSite wasn't able to contact UPS because a port on the server is blocked or ...
If you disable UPS does the error still occur? If the error goes away then you know it was ups so check the merchant setting, ports etc on the server. If disabling UPS doesn't fix the problem try disabling other features, tax, shipping, payment gateway etc and see if it still occurs.
Without installing debug code on the store it may not be possible to determine where the error is occurring so trying to isolate the condition that is causing the error is the best method to pinpoint what is causing it.
Also are you using a custom template? If so see if switching to a ShopSite template helps.
If you disable UPS does the error still occur? If the error goes away then you know it was ups so check the merchant setting, ports etc on the server. If disabling UPS doesn't fix the problem try disabling other features, tax, shipping, payment gateway etc and see if it still occurs.
Without installing debug code on the store it may not be possible to determine where the error is occurring so trying to isolate the condition that is causing the error is the best method to pinpoint what is causing it.
Also are you using a custom template? If so see if switching to a ShopSite template helps.
- Jim
- Site Admin
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- Joined: Fri Aug 04, 2006 1:42 pm
- Location: Utah
Re: Client App Error - Problem Solved
by mjbrunelle » Wed Sep 15, 2010 1:17 pm
Thanks Jim,
I set the customdump.cgi in the Order API and it showed that there was a typo in the name of the CSS INCLUDE file for the ThankYou email.
All is good now.
MarkB
I set the customdump.cgi in the Order API and it showed that there was a typo in the name of the CSS INCLUDE file for the ThankYou email.
All is good now.
MarkB
- mjbrunelle
- Posts: 147
- Joined: Sun Jun 21, 2009 5:09 am
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