by Jim » Tue Sep 07, 2010 12:56 pm
You must ftp the images to the store's media directory. You can find out where that is by going to Preferences > Hosting Services and in the bottom section, Hosting Service Configuration, the path is specified in the Media Directory: field.
You must also set the permissions and ownership of the files so that the webserver can access them. If you already have some images in your media directory that were uploaded through ShopSite, you should use the same permissions and owner as those files have. Your ftp client should be able to change the permissions to those required but if not then you will need to have shell access (telnet or remote server, etc) to the server with rights to modify file permissions.