Inventory - Out Of Stock

[BadAndy]

IMHO, this needs some improvement, unless I'm completely missing something.

When an item is out of stock and a customer "clicks add to cart", the
shopping
cart summary does indeed display the error message "This item is out of
stock."
However, it ALSO adds the item to the cart anyway, requiring the shopper to
be smart enough to remove the item from the cart.

Does this seem logical?

I love shopsite, and I understand the limitations of having static page
generation,
but maybe a mix of static and dynamic content would produce a more flexible
product.

BA

[loren_d_c]

BA,

In your (humble) opinion, what should happen if you are using the quantity box
on your store pages and a shopper wants to buy 10 of an item but there are only
5 available? Currently what will happen is that all 10 are added to the cart,
and a warning is displayed that only 5 are available, and then they can't
checkout unless they change the quantity of that item down to 5. Is this
correct, or should the amount automatically be decremented to 5 when they try
to put 10 in the cart or should they just not be allowed to put it in the cart
period if all of it is not available? Any other opinions?

-Loren



BadAndy wrote:

IMHO, this needs some improvement, unless I'm completely missing something.

When an item is out of stock and a customer "clicks add to cart", the
shopping
cart summary does indeed display the error message "This item is out of
stock."
However, it ALSO adds the item to the cart anyway, requiring the shopper to
be smart enough to remove the item from the cart.

Does this seem logical?

I love shopsite, and I understand the limitations of having static page
generation,
but maybe a mix of static and dynamic content would produce a more flexible
product.

BA

[Phil]

I think there should be an option to let customers order out-of-stock items and let
them know their order may be delayed, or not to let them order any quantity above
what's in stock.

And, if you don't let them order out-of-stock items, automatically adjust the
quantity in the basket. If the customer has to adjust the quantity, they may not
understand what needs to be done.

Thanks,
Phil

Loren wrote:

BA,

In your (humble) opinion, what should happen if you are using the quantity box
on your store pages and a shopper wants to buy 10 of an item but there are only
5 available? Currently what will happen is that all 10 are added to the cart,
and a warning is displayed that only 5 are available, and then they can't
checkout unless they change the quantity of that item down to 5. Is this
correct, or should the amount automatically be decremented to 5 when they try
to put 10 in the cart or should they just not be allowed to put it in the cart
period if all of it is not available? Any other opinions?

-Loren

BadAndy wrote:

IMHO, this needs some improvement, unless I'm completely missing something.

When an item is out of stock and a customer "clicks add to cart", the
shopping
cart summary does indeed display the error message "This item is out of
stock."
However, it ALSO adds the item to the cart anyway, requiring the shopper to
be smart enough to remove the item from the cart.

Does this seem logical?

I love shopsite, and I understand the limitations of having static page
generation,
but maybe a mix of static and dynamic content would produce a more flexible
product.

BA

[Heartsmith]

In my humble opinion, I think it would be useful and productive to have a
check box on the order form that the customer could toggle on if it was "ok
to hold a backorder". This would save a lot of back and forth emails/phone
calls when a product is out of stock and you need their permission to hold a
backorder.
-l
Heartsmith.com

I think there should be an option to let customers order out-of-stock items
and let
them know their order may be delayed, or not to let them order any quantity
above
what's in stock.

And, if you don't let them order out-of-stock items, automatically adjust the
quantity in the basket. If the customer has to adjust the quantity, they may
not
understand what needs to be done.

Thanks,
Phil

Loren wrote:

BA,

In your (humble) opinion, what should happen if you are using the quantity
box
on your store pages and a shopper wants to buy 10 of an item but there are
only
5 available? Currently what will happen is that all 10 are added to the cart,
and a warning is displayed that only 5 are available, and then they can't
checkout unless they change the quantity of that item down to 5. Is this
correct, or should the amount automatically be decremented to 5 when they try
to put 10 in the cart or should they just not be allowed to put it in the
cart
period if all of it is not available? Any other opinions?

-Loren

BadAndy wrote:

[loren_d_c]

Thanks for the suggestion, I'm sure that will be looked at in the future.

Do you also have a preference out of the options I mentioned in the scenario I
mentioned?

-Loren


Heartsmith wrote:

In my humble opinion, I think it would be useful and productive to have a
check box on the order form that the customer could toggle on if it was "ok
to hold a backorder". This would save a lot of back and forth emails/phone
calls when a product is out of stock and you need their permission to hold a
backorder.
-l
Heartsmith.com

I think there should be an option to let customers order out-of-stock items
and let
them know their order may be delayed, or not to let them order any quantity
above
what's in stock.

And, if you don't let them order out-of-stock items, automatically adjust the
quantity in the basket. If the customer has to adjust the quantity, they may
not
understand what needs to be done.

Thanks,
Phil

Loren wrote:

BA,

In your (humble) opinion, what should happen if you are using the quantity
box
on your store pages and a shopper wants to buy 10 of an item but there are
only
5 available? Currently what will happen is that all 10 are added to the cart,
and a warning is displayed that only 5 are available, and then they can't
checkout unless they change the quantity of that item down to 5. Is this
correct, or should the amount automatically be decremented to 5 when they try
to put 10 in the cart or should they just not be allowed to put it in the
cart
period if all of it is not available? Any other opinions?

-Loren

BadAndy wrote:

[Heartsmith]

Well Loren,
I think that the way you have it is ok -if the customer text box is
activated in the shopping cart. That way the customer is allowed to order
only 5, but he can input into the text box his intentions for a larger
order.
-lauren
Www.heartsmith.com


"Loren" <loren_d_c@yahoo.com> wrote:

Thanks for the suggestion, I'm sure that will be looked at in the future.

Do you also have a preference out of the options I mentioned in the scenario I
mentioned?

-Loren


Heartsmith wrote:

In my humble opinion, I think it would be useful and productive to have a
check box on the order form that the customer could toggle on if it was "ok
to hold a backorder". This would save a lot of back and forth emails/phone
calls when a product is out of stock and you need their permission to hold a
backorder.
-l
Heartsmith.com

I think there should be an option to let customers order out-of-stock items
and let
them know their order may be delayed, or not to let them order any quantity
above
what's in stock.

And, if you don't let them order out-of-stock items, automatically adjust
the
quantity in the basket. If the customer has to adjust the quantity, they may
not
understand what needs to be done.

Thanks,
Phil

Loren wrote:

BA,

In your (humble) opinion, what should happen if you are using the quantity
box
on your store pages and a shopper wants to buy 10 of an item but there are
only
5 available? Currently what will happen is that all 10 are added to the
cart,
and a warning is displayed that only 5 are available, and then they can't
checkout unless they change the quantity of that item down to 5. Is this
correct, or should the amount automatically be decremented to 5 when they
try
to put 10 in the cart or should they just not be allowed to put it in the
cart
period if all of it is not available? Any other opinions?

-Loren

BadAndy wrote:

[Andy Shubert]

Hi, Loren, I know you and I have discussed things similar to BA's objections
before,
so I think you know where I stand (love you guys though . I would love a
little more dynamic flexibility as well.

Maybe a variation of Lauren's suggestion:

Or maybe a popup alert "The item you are attempting to order has a limited
quantity available. There are currently X available. Would you like to add X
of item Blah Blah to your cart. [OK - add to cart] [NO- return to shopping]"

Just a thought.

Andy Shubert


Maybe a way to enhance custom pages with the ability to dynamically display
the quantity on hand.
"Heartsmith" <lauren@heartsmith.com> wrote in message
news:B9A6C9BE.2D22%lauren@heartsmith.com...

In my humble opinion, I think it would be useful and productive to have a
check box on the order form that the customer could toggle on if it was
"ok
to hold a backorder". This would save a lot of back and forth emails/phone
calls when a product is out of stock and you need their permission to hold
a
backorder.
-l
Heartsmith.com


I think there should be an option to let customers order out-of-stock
items
and let
them know their order may be delayed, or not to let them order any
quantity
above
what's in stock.

And, if you don't let them order out-of-stock items, automatically
adjust the
quantity in the basket. If the customer has to adjust the quantity, they
may
not
understand what needs to be done.

Thanks,
Phil

Loren wrote:

BA,

In your (humble) opinion, what should happen if you are using the
quantity
box
on your store pages and a shopper wants to buy 10 of an item but there
are
only
5 available? Currently what will happen is that all 10 are added to the
cart,
and a warning is displayed that only 5 are available, and then they
can't
checkout unless they change the quantity of that item down to 5. Is
this
correct, or should the amount automatically be decremented to 5 when
they try
to put 10 in the cart or should they just not be allowed to put it in
the
cart
period if all of it is not available? Any other opinions?

-Loren

BadAndy wrote: