Authorize.net vs. Am EX/Discover processing

[Heartsmith]

We went online with authorize.net recently and have not been able to resolve
a problem processing American Express or Discover cards. The user keeps
getting the error message:

Credit Card Processing Error
------------------------------------------------------------------------
Your order was not processed

There was a problem processing your credit card information.
Please verify that the following were entered correctly:

Zip Code
Card Number
Expiration Date
_________________________________


I have been in touch with Authorize.net several times and am now trying to
trouble shoot the shopsite end. Anybody have similar experiences that could
serve to enlighten me?
Thanks in advance!

-l

[loren_d_c]

That is the generic error message when there is an credit card processor
problem. Go into ShopSite's Commerce Setup -> Payment -> Configure Processor
screen for the Authorize.net gateway and check the 'show detailed error message'
checkbox and try again. The error that is actually returned from the gateway
will appear below the generic error message.

Just a guess, but since it is a problem with Amex and Discover it may be that
your merchant account is not setup to handle those types of cards, which whould
be something that either your merchant account provider and/or Authorize.net
should be able to help you resolve.

-Loren


Heartsmith wrote:

We went online with authorize.net recently and have not been able to resolve
a problem processing American Express or Discover cards. The user keeps
getting the error message:

Credit Card Processing Error
------------------------------------------------------------------------
Your order was not processed

There was a problem processing your credit card information.
Please verify that the following were entered correctly:

Zip Code
Card Number
Expiration Date
_________________________________

I have been in touch with Authorize.net several times and am now trying to
trouble shoot the shopsite end. Anybody have similar experiences that could
serve to enlighten me?
Thanks in advance!

-l

[Heartsmith]

Ok, I tried that and here is the new detailed error message:

Detailed error message:
Response Code: 2
Response Subcode: 1
Reason Code: 2
Reason: This transaction has been declined.

So I guess with this information, I will now have to solve it at the
merchant level. Wish me luck, dealing with these merchant "giants" has
always been a pain in the ...(you know).
Thanks again,
-lauren


On 8/20/02 2:50 PM, in article 3D628F71.7E327527@yahoo.com, "Loren"
<loren_d_c@yahoo.com> wrote:

That is the generic error message when there is an credit card processor
problem. Go into ShopSite's Commerce Setup -> Payment -> Configure Processor
screen for the Authorize.net gateway and check the 'show detailed error
message'
checkbox and try again. The error that is actually returned from the gateway
will appear below the generic error message.

Just a guess, but since it is a problem with Amex and Discover it may be that
your merchant account is not setup to handle those types of cards, which
whould
be something that either your merchant account provider and/or Authorize.net
should be able to help you resolve.

-Loren

[loren_d_c]

Have you tried an order with your own Discover or AMEX cards that you
know to be good? This error message really just seems to indicate that
the card was declined, it does not say a specific reason but the error
messages I have seen before that indicate that type of card was not
excepted specifically stated that. I would try one of your own cards
first.

-Loren



Heartsmith wrote:

Ok, I tried that and here is the new detailed error message:

Detailed error message:
Response Code: 2
Response Subcode: 1
Reason Code: 2
Reason: This transaction has been declined.

So I guess with this information, I will now have to solve it at the
merchant level. Wish me luck, dealing with these merchant "giants" has
always been a pain in the ...(you know).
Thanks again,
-lauren

On 8/20/02 2:50 PM, in article 3D628F71.7E327527@yahoo.com, "Loren"
loren_d_c@yahoo.com> wrote:

That is the generic error message when there is an credit card processor
problem. Go into ShopSite's Commerce Setup -> Payment -> Configure Processor
screen for the Authorize.net gateway and check the 'show detailed error
message'
checkbox and try again. The error that is actually returned from the gateway
will appear below the generic error message.

Just a guess, but since it is a problem with Amex and Discover it may be that
your merchant account is not setup to handle those types of cards, which
whould
be something that either your merchant account provider and/or Authorize.net
should be able to help you resolve.

-Loren