Is it possible to enter an order manuall?

[gkrehbiel]

We received an order from a customer, who then called and asked us to modify it by adding a $5 item. I was able to charge the card through the payment gateway admin, but now Shopsite will show $5 less for the month than the payment gateway and the reports from the fulfillment vendor.

In hindsight I realize I should have placed the order through Shopsite, ... but I didn't.

Is there a way I can manually add a $5 order without sending it through the gateway and charging the card again?

[Jim]

You could place the order using the COD method or you could temporarily put your store in the Manual payment processing mode and place the order. Then re-enable your normal payment gateway. The order will be processed by ShopSite but won't be sent to your payment gateway. Since you have already billed it you won't need to do that again.

To limit the time that your store is using the manual method, put the product(s) in the cart and go to the billing screen. Then enable the manual payment setting, finalize the order and re-enable the normal gateway. That way you should only take a few seconds and chances of someone placing another order during that time will be remote.

[gkrehbiel]

And if I do it late at night, not much risk. Thanks.