Confusing Shipping Rates contain ® symbol

[Swine]

I've got a minimum order weight of 1 lb in the UPS configure, but nothing in the USPS. Would those two have an effect on each other? Beyond that, I can't see any reason for this.

[Jim]

UPS and USPS should have no interaction between their settings in ShopSite.

If you are getting 2 sets of USPS shipping rates do you have the ShopSite USPS shipping enabled and a custom shipping addon that also have USPS shipping rates?

[Swine]

Initially that was the problem, I had both the USPS and a custom USPS add-on enabled. Then I disabled the add-on. That left me with USPS rates that were more than double what they were supposed to be.

[Jim]

what is the url for your store?

[Swine]

http://furfishgame.com/store/index.html

[Jim]

When you view the page source and look at the shipping options you see

Code: Select all

<option  value="ups02">UPS 2nd Day Air®: $19.47</option>
<option  value="ups01">UPS Next Day Air®: $43.64</option>
<option  value="usps00">First Class Mail®: $3.86</option>
<option  value="usps01">Priority Mail®: $6.40</option>
<option  value="usps03">Express Mail®: $22.35</option>
<option  value="api_First Class Mail (USPS)">First Class Mail (USPS): $3.52</option>
<option  value="api_Parcel Post (USPS)">Parcel Post (USPS): $6.35</option>
<option  value="api_Priority Mail (USPS)">Priority Mail (USPS): $6.40</option>
<option  value="api_Express Mail (USPS)">Express Mail (USPS): $22.35</option>

The ones with the USPS are coming from the custom shipping api the others are coming from the ShopSite USPS shipping calculations returned by USPS.

If there are differences in the price being returned there are differences in the way you have the ShopSite USPS shipping configured compared to the way you have the custom shipping api configure.

[Swine]

Thanks, Jim.

I noticed that the rates in your example were identical. That's true when there's only one item in the cart. Add three or four books, though, and suddenly there is great disparity between the two.

As I'm looking at the shipping setup page I realize that under ShopSite Shipping Calculations I have NONE selected. Should I have one of these selected in order for the USPS through ShopSite to accurately figure pricing?

Because, when I disable my custom shipping add-on, I seem to have NO USPS shipping options, despite the fact that USPS is selected as a carrier.

[Jim]

No, the None option is for ShopSite shipping methods listed above that options and does not apply to UPS, USPS or FedEX or Custom Shipping API.

Do you have a package type set for the individual products? If so ShopSite shipping will consider each of them as individual packages and the rate will be higher. For example if the shopper purchase 4 items at 1lb each it will compute 4 individual packages at 1 lb and not add all 4 into a single 4 lb package what would have a lower rate.

[Swine]

Hmm... we do have a First Class Parcel selected for many of the products. Is that what you mean?

[Jim]

Yes, that would make each of them ship as an individual package, resulting in higher rates for multiple items.

[Swine]

I think we have a winnah! Thanks to everyone for your help. Removing First Class Parcel as a package at the individual product level corrected the outrageously high price discrepancy.

Now, is there any way to remove that designation from multiple products, or am I stuck do it one product at a time?

[Jim]

Have you tried PowerEdit ?
Select all your products.
Click the Power Edit button
Click only the USPS package type option

If you have multiple different USPS package types for your products leave the radio button option under the selection list set to Individual. This will display all products and only have that one field for you to change. Change the ones that need to be changed.

If you want to change all of them you could use the Global option. This will only display that field once and what ever you change it to will be applied to all products.

[Swine]

OH, that's sweet, Jim. Thanks.

But I've run into another little issue.

When I remove the First Class Parcel designation from these items, the shipping is correct on Priority Mail as figured through ShopSite when the customer is ordering multiple books and items. But, if the customer is ordering only that one book, they no longer have the option of shipping it via the least expensive option, which is First Class.

Right not we're considering leaving everything as it is, which means having both the USPS through ShopSite, as well as our custom USPS add-on. It will mean we'll continue to have multiple Priority Mail rates (the ones from ShopSite being obscenely high), but at least we'll still have the correct rates from the module, AND we'll still have the option of First Class mailing.

Of course I don't need to do this at all if our cgi add-on from Lexicon is still current, and I can use it instead of the ShopSite USPS.

Decisions... decisions...

[robm]

...Of course I don't need to do this at all if our cgi add-on from Lexicon is still current, and I can use it instead of the ShopSite USPS.

Our module is pulling the rates from the US Postal Service, so they should be accurate and updated. Unless USPS changes their system drastically, the script should continue to work.

[Swine]

That's great, Rob! Thanks.

I'm going to try disabling the ShopSite USPS and see how the add-on handles it.