Email Receipt

[Switch Hits]

Somehow, my customers are not getting their order number in their
ShopSite email receipt...what am I missing?

Jimmy Hilburger
www.switchhits.com

[loren_d_c]

I just placed a test order on your store (sorry) and didn't see a
problem with the email receipt. The subject is "Switch Hits Receipt
Order 1017550" and then within the email it says "Order 1017550".

-Loren



Switch Hits wrote:

Somehow, my customers are not getting their order number in their
ShopSite email receipt...what am I missing?

Jimmy Hilburger
www.switchhits.com

[Switch Hits]

Loren,

Where would this receipt be coming from: here is one of two receipts
I received today with no order number, some of the text from the
Preferences page, and other text I don't know where it's coming from:

Switch Hits
7707 Jeannette Place
New Orleans, LA 70118

========= GENERAL INFORMATION =========
Merchant : Switch Hits
Date/Time : 29-Jul-2002 08:50:50 PM CDT

========= ORDER INFORMATION =========
Invoice :
Description :
Amount : 39.00 (USD)
Payment Method : MasterCard

======== BILLING INFORMATION ========
Customer ID :
First Name : mary f.
Last Name : kelley
Company :
Address : 1 landmark square
City : port chester
State/Province : NY
Zip Code : 10573
Country : usa
Phone : 212-529-5555
Fax :
E-Mail : mfk90@yahoo.com

======= SHIPPING INFORMATION ========
First Name :
Last Name :
Company :
Address :
City :
State/Province :
Zip Code :
Country :

Thank you for shopping at Switch Hits.

Please print out this receipt and use your order number for all
correspondence.




--
Jimmy Hilburger
www.switchhits.com


"Loren" <loren_d_c@yahoo.com> wrote in message
news:3D480550.BDC7E0F6@yahoo.com...

I just placed a test order on your store (sorry) and didn't see a
problem with the email receipt. The subject is "Switch Hits Receipt
Order 1017550" and then within the email it says "Order 1017550".

-Loren



Switch Hits wrote:

Somehow, my customers are not getting their order number in their
ShopSite email receipt...what am I missing?

Jimmy Hilburger
www.switchhits.com

[loren_d_c]

That is NOT a ShopSite receipt, I am guessing that it is being sent by
your credit card gateway.

-Loren


Switch Hits wrote:

Loren,

Where would this receipt be coming from: here is one of two receipts
I received today with no order number, some of the text from the
Preferences page, and other text I don't know where it's coming from:

Switch Hits
7707 Jeannette Place
New Orleans, LA 70118

========= GENERAL INFORMATION =========
Merchant : Switch Hits
Date/Time : 29-Jul-2002 08:50:50 PM CDT

========= ORDER INFORMATION =========
Invoice :
Description :
Amount : 39.00 (USD)
Payment Method : MasterCard

======== BILLING INFORMATION ========
Customer ID :
First Name : mary f.
Last Name : kelley
Company :
Address : 1 landmark square
City : port chester
State/Province : NY
Zip Code : 10573
Country : usa
Phone : 212-529-5555
Fax :
E-Mail : mfk90@yahoo.com

======= SHIPPING INFORMATION ========
First Name :
Last Name :
Company :
Address :
City :
State/Province :
Zip Code :
Country :

Thank you for shopping at Switch Hits.

Please print out this receipt and use your order number for all
correspondence.

--
Jimmy Hilburger
www.switchhits.com

"Loren" <loren_d_c@yahoo.com> wrote in message
news:3D480550.BDC7E0F6@yahoo.com...
I just placed a test order on your store (sorry) and didn't see a
problem with the email receipt. The subject is "Switch Hits Receipt
Order 1017550" and then within the email it says "Order 1017550".

-Loren



Switch Hits wrote:

Somehow, my customers are not getting their order number in their
ShopSite email receipt...what am I missing?

Jimmy Hilburger
www.switchhits.com

[Gary Kennedy]

It looks like a Stone Edge receipt.

--
Gary Kennedy - Melissa Buesing
www.martyshoes.com
customer.help@martyshoes.com

Marty Shoes Inc.
60 Enterprise Ave. N.
Secaucus, NJ 07094
Toll Free Phone: 800-262-7897
Fax: 201-319-1446
"Loren" <loren_d_c@yahoo.com> wrote in message
news:3D481A93.74D9C6C@yahoo.com...

That is NOT a ShopSite receipt, I am guessing that it is being sent by
your credit card gateway.

-Loren


Switch Hits wrote:

Loren,

Where would this receipt be coming from: here is one of two receipts
I received today with no order number, some of the text from the
Preferences page, and other text I don't know where it's coming from:

Switch Hits
7707 Jeannette Place
New Orleans, LA 70118

========= GENERAL INFORMATION =========
Merchant : Switch Hits
Date/Time : 29-Jul-2002 08:50:50 PM CDT

========= ORDER INFORMATION =========
Invoice :
Description :
Amount : 39.00 (USD)
Payment Method : MasterCard

======== BILLING INFORMATION ========
Customer ID :
First Name : mary f.
Last Name : kelley
Company :
Address : 1 landmark square
City : port chester
State/Province : NY
Zip Code : 10573
Country : usa
Phone : 212-529-5555
Fax :
E-Mail : mfk90@yahoo.com

======= SHIPPING INFORMATION ========
First Name :
Last Name :
Company :
Address :
City :
State/Province :
Zip Code :
Country :

Thank you for shopping at Switch Hits.

Please print out this receipt and use your order number for all
correspondence.

--
Jimmy Hilburger
www.switchhits.com

"Loren" <loren_d_c@yahoo.com> wrote in message
news:3D480550.BDC7E0F6@yahoo.com...
I just placed a test order on your store (sorry) and didn't see a
problem with the email receipt. The subject is "Switch Hits Receipt
Order 1017550" and then within the email it says "Order 1017550".

-Loren



Switch Hits wrote:

Somehow, my customers are not getting their order number in their
ShopSite email receipt...what am I missing?

Jimmy Hilburger
www.switchhits.com

[Switch Hits]

Loren,

The receipt without the order number is coming from Authorize.net. I
believe I dealt with Barney on this issue a few times. From Order
Manager, when we manually process an order, the OM invoice number can
be transferred and appears on the customer receipt. However, I
believe there is some reason the ShopSite invoice number can not be
transferred to ANet through Order Manager. Barney?

Jimmy Hilburger
www.switchhits.com


"Loren" <loren_d_c@yahoo.com> wrote in message
news:3D481A93.74D9C6C@yahoo.com...

That is NOT a ShopSite receipt, I am guessing that it is being sent
by
your credit card gateway.

-Loren


Switch Hits wrote:

Loren,

Where would this receipt be coming from: here is one of two
receipts
I received today with no order number, some of the text from the
Preferences page, and other text I don't know where it's coming
from:

Switch Hits
7707 Jeannette Place
New Orleans, LA 70118

========= GENERAL INFORMATION =========
Merchant : Switch Hits
Date/Time : 29-Jul-2002 08:50:50 PM CDT

========= ORDER INFORMATION =========
Invoice :
Description :
Amount : 39.00 (USD)
Payment Method : MasterCard

======== BILLING INFORMATION ========
Customer ID :
First Name : mary f.
Last Name : kelley
Company :
Address : 1 landmark square
City : port chester
State/Province : NY
Zip Code : 10573
Country : usa
Phone : 212-529-5555
Fax :
E-Mail : mfk90@yahoo.com

======= SHIPPING INFORMATION ========
First Name :
Last Name :
Company :
Address :
City :
State/Province :
Zip Code :
Country :

Thank you for shopping at Switch Hits.

Please print out this receipt and use your order number for all
correspondence.

--
Jimmy Hilburger
www.switchhits.com

"Loren" <loren_d_c@yahoo.com> wrote in message
news:3D480550.BDC7E0F6@yahoo.com...
I just placed a test order on your store (sorry) and didn't see
a
problem with the email receipt. The subject is "Switch Hits
Receipt
Order 1017550" and then within the email it says "Order
1017550".

-Loren



Switch Hits wrote:

Somehow, my customers are not getting their order number in
their
ShopSite email receipt...what am I missing?

Jimmy Hilburger
www.switchhits.com

[Barney Stone]

Jimmy -

That receipt looks like it came from Authorize.Net. If the transaction
originated with or was captured by the Order Manager, it should have
included the Order Manager's order number in the Invoice field. We now use
Authorize.Net here for our processing, and that's what we see there in our
orders, although we do not have Authorize.Net send email messages to our
customers (there's a limit to how many email messages you should send to a
customer about one order.)

We cannot use the ShopSite order number for that because POS and manual
orders in the Order Manager do not have ShopSite order numbers.

Hope that helps.

- Barney Stone, President
Stone Edge Technologies, Inc.
215-641-1837
www.ECommerceUtilities.com

[Switch Hits]

Barney,

You're absolutely right about the number of confirmations a customer
gets for the same purpose from different sources. I love the Order
Manager's customizable, personalized email templates much better than
the basic Authorize.net email confirmations so OFF goes Anet's emails.
Thanks.

--
Jimmy Hilburger
www.switchhits.com


"Barney Stone" <barney@StoneEdge.com> wrote in message
news:ai9hf4$j8c$1@support.shopsite.com...

Jimmy -

That receipt looks like it came from Authorize.Net. If the
transaction
originated with or was captured by the Order Manager, it should have
included the Order Manager's order number in the Invoice field. We
now use
Authorize.Net here for our processing, and that's what we see there
in our
orders, although we do not have Authorize.Net send email messages to
our
customers (there's a limit to how many email messages you should
send to a
customer about one order.)

We cannot use the ShopSite order number for that because POS and
manual
orders in the Order Manager do not have ShopSite order numbers.

Hope that helps.

- Barney Stone, President
Stone Edge Technologies, Inc.
215-641-1837
www.ECommerceUtilities.com

[Eric Kirkhuff]

Question: Do you get email notifications from ShopSite of the new order if
you turn this on? If not, check with your host and see if your send mail
configuration is properly setup. In a shared environment, this would more
than likly affect all the ShopSites on the server and you are not alone.

Eric / YourHost.com


"Switch Hits" <jimmy@switchhits.com> wrote in message
news:ai8qiv$grm$1@support.shopsite.com...

Somehow, my customers are not getting their order number in their
ShopSite email receipt...what am I missing?

Jimmy Hilburger
www.switchhits.com