Upgrade from 6.0 to 6.1 not working properly

[Mario]

Hey. Was using Shopsite SC Pro 6.0.1, then upgraded to Shopsite SC Pro 6.1. On a Linux 6.1 box. Install went fine. I then proceeded to apply the patches for 6.1. My store is working except for the following:

When a customer tries to place an item with 0 inventory into their cart, they are given an "Internal Server Error" instead of my custom page that tells them the item is out of stock (page created via Preferences ---> Inventory Tracking.

Anybody know what's going on? The reason that I am posting here instead of calling my host (Interland), is because they dropped all support for ShopSite.

Thanks in advance,

Mario

[loren_d_c]

What is the filesize of the thankyou.cgi in the shopping cart cgi
directory?
How long ago did you get it?
What about the filesize of the libsscommon.so.1 in the backoffice cgi
directory?
Is the libsscommon.so.1 in the shopping cart directory still a symlink
to the real file in the backoffice directory?

-Loren

Mario wrote:

Hey. Was using Shopsite SC Pro 6.0.1, then upgraded to Shopsite SC
Pro 6.1. On a Linux 6.1 box. Install went fine. I then proceeded to
apply the patches for 6.1. My store is working except for the
following:

When a customer tries to place an item with 0 inventory into their
cart, they are given an "Internal Server Error" instead of my custom
page that tells them the item is out of stock (page created via
Preferences ---> Inventory Tracking.

Anybody know what's going on? The reason that I am posting here
instead of calling my host (Interland), is because they dropped all
support for ShopSite.

Thanks in advance,

Mario

[Mario]

What is the filesize of the thankyou.cgi in the shopping cart cgi
directory?

thankyou.cgi is 1.19 MB

How long ago did you get it?

Updated the patches on Friday night July 26, 2002

What about the filesize of the libsscommon.so.1 in the backoffice cgi
directory?

libsscommon.so.1 is .0.76 MB
was this also supposed to be uploaded in ASCII? (I uploaded it in ASCII)

Is the libsscommon.so.1 in the shopping cart directory still a symlink
to the real file in the backoffice directory?

Yes it is.

-Loren

Any idea what the problem is based on my responses?

Thanks for the help Loren!


_____________________________________________________________________

Mario wrote:

Hey. Was using Shopsite SC Pro 6.0.1, then upgraded to Shopsite SC
Pro 6.1. On a Linux 6.1 box. Install went fine. I then proceeded to
apply the patches for 6.1. My store is working except for the
following:

When a customer tries to place an item with 0 inventory into their
cart, they are given an "Internal Server Error" instead of my custom
page that tells them the item is out of stock (page created via
Preferences ---> Inventory Tracking.

Anybody know what's going on? The reason that I am posting here
instead of calling my host (Interland), is because they dropped all
support for ShopSite.

Thanks in advance,

Mario

[loren_d_c]

Mario,

All ShopSite files should always be transferred in Binary, cgis
included.

I would need exact file size, down to the byte level, to be able to tell
if these files are the right size.

-Loren



Mario wrote:

What is the filesize of the thankyou.cgi in the shopping cart cgi
directory?

thankyou.cgi is 1.19 MB

How long ago did you get it?

Updated the patches on Friday night July 26, 2002

What about the filesize of the libsscommon.so.1 in the backoffice cgi
directory?

libsscommon.so.1 is .0.76 MB
was this also supposed to be uploaded in ASCII? (I uploaded it in ASCII)

Is the libsscommon.so.1 in the shopping cart directory still a symlink
to the real file in the backoffice directory?

Yes it is.

-Loren

Any idea what the problem is based on my responses?

Thanks for the help Loren!

_____________________________________________________________________
Mario wrote:

Hey. Was using Shopsite SC Pro 6.0.1, then upgraded to Shopsite SC
Pro 6.1. On a Linux 6.1 box. Install went fine. I then proceeded to
apply the patches for 6.1. My store is working except for the
following:

When a customer tries to place an item with 0 inventory into their
cart, they are given an "Internal Server Error" instead of my custom
page that tells them the item is out of stock (page created via
Preferences ---> Inventory Tracking.

Anybody know what's going on? The reason that I am posting here
instead of calling my host (Interland), is because they dropped all
support for ShopSite.

Thanks in advance,

Mario

[Mario]

Here are my new responses:

What is the filesize of the thankyou.cgi in the shopping cart cgi
directory?

thankyou.cgi is 1247672 Bytes

How long ago did you get it?

Updated the patches on Friday night July 26, 2002

What about the filesize of the libsscommon.so.1 in the backoffice cgi
directory?

libsscommon.so.1 is 796368 Bytes

I RE-UPLOADED everything in binary

Is the libsscommon.so.1 in the shopping cart directory still a symlink
to the real file in the backoffice directory?

Yes it is.

-Loren

Any idea what the problem is based on my responses?

Thanks for the help Loren!


_____________________________________________________________________
Mario wrote:

Hey. Was using Shopsite SC Pro 6.0.1, then upgraded to Shopsite SC
Pro 6.1. On a Linux 6.1 box. Install went fine. I then proceeded to
apply the patches for 6.1. My store is working except for the
following:

When a customer tries to place an item with 0 inventory into their
cart, they are given an "Internal Server Error" instead of my custom
page that tells them the item is out of stock (page created via
Preferences ---> Inventory Tracking.

Anybody know what's going on? The reason that I am posting here
instead of calling my host (Interland), is because they dropped all
support for ShopSite.

Thanks in advance,

Mario

[loren_d_c]

Mario,

What about the filesize of the order.cgi in the shopping cart cgi directory?

-Loren



Mario wrote:

Here are my new responses:

What is the filesize of the thankyou.cgi in the shopping cart cgi
directory?

thankyou.cgi is 1247672 Bytes

How long ago did you get it?

Updated the patches on Friday night July 26, 2002

What about the filesize of the libsscommon.so.1 in the backoffice cgi
directory?

libsscommon.so.1 is 796368 Bytes
I RE-UPLOADED everything in binary

Is the libsscommon.so.1 in the shopping cart directory still a symlink
to the real file in the backoffice directory?

Yes it is.

-Loren

Any idea what the problem is based on my responses?

Thanks for the help Loren!


_____________________________________________________________________
Mario wrote:

Hey. Was using Shopsite SC Pro 6.0.1, then upgraded to Shopsite SC
Pro 6.1. On a Linux 6.1 box. Install went fine. I then proceeded to
apply the patches for 6.1. My store is working except for the
following:

When a customer tries to place an item with 0 inventory into their
cart, they are given an "Internal Server Error" instead of my custom
page that tells them the item is out of stock (page created via
Preferences ---> Inventory Tracking.

Anybody know what's going on? The reason that I am posting here
instead of calling my host (Interland), is because they dropped all
support for ShopSite.

Thanks in advance,

Mario

[Mario]

The order.cgi file is 1116048 bytes.

Hope this will help to resolve my problem!

Thanks as always,

Mario

Mario,

What about the filesize of the order.cgi in the shopping cart cgi
directory?

-Loren



Mario wrote:

Here are my new responses:

What is the filesize of the thankyou.cgi in the shopping cart cgi
directory?

thankyou.cgi is 1247672 Bytes

How long ago did you get it?

Updated the patches on Friday night July 26, 2002

What about the filesize of the libsscommon.so.1 in the backoffice
cgi
directory?

libsscommon.so.1 is 796368 Bytes
I RE-UPLOADED everything in binary

Is the libsscommon.so.1 in the shopping cart directory still a
symlink
to the real file in the backoffice directory?

Yes it is.

-Loren

Any idea what the problem is based on my responses?

Thanks for the help Loren!


_____________________________________________________________________
Mario wrote:

Hey. Was using Shopsite SC Pro 6.0.1, then upgraded to Shopsite
SC
Pro 6.1. On a Linux 6.1 box. Install went fine. I then
proceeded to
apply the patches for 6.1. My store is working except for the
following:

When a customer tries to place an item with 0 inventory into their
cart, they are given an "Internal Server Error" instead of my
custom
page that tells them the item is out of stock (page created via
Preferences ---> Inventory Tracking.

Anybody know what's going on? The reason that I am posting here
instead of calling my host (Interland), is because they dropped
all
support for ShopSite.

Thanks in advance,

Mario

[loren_d_c]

Hmmm, that looks like the right size for that as well. I am out of
questions.

-Loren



Mario wrote:

The order.cgi file is 1116048 bytes.

Hope this will help to resolve my problem!

Thanks as always,

Mario

Mario,

What about the filesize of the order.cgi in the shopping cart cgi
directory?

-Loren



Mario wrote:

Here are my new responses:

What is the filesize of the thankyou.cgi in the shopping cart cgi
directory?

thankyou.cgi is 1247672 Bytes

How long ago did you get it?

Updated the patches on Friday night July 26, 2002

What about the filesize of the libsscommon.so.1 in the backoffice
cgi
directory?

libsscommon.so.1 is 796368 Bytes
I RE-UPLOADED everything in binary

Is the libsscommon.so.1 in the shopping cart directory still a
symlink
to the real file in the backoffice directory?

Yes it is.

-Loren

Any idea what the problem is based on my responses?

Thanks for the help Loren!


_____________________________________________________________________
Mario wrote:

Hey. Was using Shopsite SC Pro 6.0.1, then upgraded to Shopsite
SC
Pro 6.1. On a Linux 6.1 box. Install went fine. I then
proceeded to
apply the patches for 6.1. My store is working except for the
following:

When a customer tries to place an item with 0 inventory into their
cart, they are given an "Internal Server Error" instead of my
custom
page that tells them the item is out of stock (page created via
Preferences ---> Inventory Tracking.

Anybody know what's going on? The reason that I am posting here
instead of calling my host (Interland), is because they dropped
all
support for ShopSite.

Thanks in advance,

Mario

[loren_d_c]

Oh, check the date and filesize of the 'ShopSiteMsg.cat' file that should be found
in the ss/nls/en-US/ directory. Also look at the contents of the VERSION file in
that same directory.

-Loren


Loren wrote:

Hmmm, that looks like the right size for that as well. I am out of
questions.

-Loren

Mario wrote:

The order.cgi file is 1116048 bytes.

Hope this will help to resolve my problem!

Thanks as always,

Mario

Mario,

What about the filesize of the order.cgi in the shopping cart cgi
directory?

-Loren



Mario wrote:

Here are my new responses:

What is the filesize of the thankyou.cgi in the shopping cart cgi
directory?

thankyou.cgi is 1247672 Bytes

How long ago did you get it?

Updated the patches on Friday night July 26, 2002

What about the filesize of the libsscommon.so.1 in the backoffice
cgi
directory?

libsscommon.so.1 is 796368 Bytes
I RE-UPLOADED everything in binary

Is the libsscommon.so.1 in the shopping cart directory still a
symlink
to the real file in the backoffice directory?

Yes it is.

-Loren

Any idea what the problem is based on my responses?

Thanks for the help Loren!


_____________________________________________________________________
Mario wrote:

Hey. Was using Shopsite SC Pro 6.0.1, then upgraded to Shopsite
SC
Pro 6.1. On a Linux 6.1 box. Install went fine. I then
proceeded to
apply the patches for 6.1. My store is working except for the
following:

When a customer tries to place an item with 0 inventory into their
cart, they are given an "Internal Server Error" instead of my
custom
page that tells them the item is out of stock (page created via
Preferences ---> Inventory Tracking.

Anybody know what's going on? The reason that I am posting here
instead of calling my host (Interland), is because they dropped
all
support for ShopSite.

Thanks in advance,

Mario

[Mario]

REPLIES

Oh, check the date and filesize of the 'ShopSiteMsg.cat' file that should
be found
in the ss/nls/en-US/ directory.
223780 bytes Jul 9

Also look at the contents of the VERSION file in
that same directory.
Contents:

6.1

-Loren


Loren wrote:

Hmmm, that looks like the right size for that as well. I am out of
questions.

-Loren

Mario wrote:

The order.cgi file is 1116048 bytes.

Hope this will help to resolve my problem!

Thanks as always,

Mario

Mario,

What about the filesize of the order.cgi in the shopping cart cgi
directory?

-Loren



Mario wrote:

Here are my new responses:

What is the filesize of the thankyou.cgi in the shopping cart
cgi
directory?

thankyou.cgi is 1247672 Bytes

How long ago did you get it?

Updated the patches on Friday night July 26, 2002

What about the filesize of the libsscommon.so.1 in the
backoffice
cgi
directory?

libsscommon.so.1 is 796368 Bytes
I RE-UPLOADED everything in binary

Is the libsscommon.so.1 in the shopping cart directory still a
symlink
to the real file in the backoffice directory?

Yes it is.

-Loren

Any idea what the problem is based on my responses?

Thanks for the help Loren!



_____________________________________________________________________
Mario wrote:

Hey. Was using Shopsite SC Pro 6.0.1, then upgraded to
Shopsite
SC
Pro 6.1. On a Linux 6.1 box. Install went fine. I then
proceeded to
apply the patches for 6.1. My store is working except for
the
following:

When a customer tries to place an item with 0 inventory into
their
cart, they are given an "Internal Server Error" instead of
my
custom
page that tells them the item is out of stock (page created
via
Preferences ---> Inventory Tracking.

Anybody know what's going on? The reason that I am posting
here
instead of calling my host (Interland), is because they
dropped
all
support for ShopSite.

Thanks in advance,

Mario