ON June 11th - we decided to take our shopsite 10 site to full SSL -
we contacted Ipwerweb and purchased the certificate, they installed it, and we have now been down for 5 days.
Their support organization has all but abandon us and is of no help - in fact it took an email to the shop site rep 5 days into my outage for the Ipower Web supprt folks to even update the ticket.
if you would like more information about my case please feel free to private message me - I will be glad to share the horror story that is ipower web technical support
Christopher
IpwerWeb, ShopSite v10 and full SSL
-
lordofdirt
- Posts: 40
- Joined: Fri May 16, 2008 8:19 am
-
knucklehead
- Posts: 106
- Joined: Mon Dec 18, 2006 6:41 pm
-
MgmtSpec
- Posts: 204
- Joined: Mon Apr 30, 2007 8:25 am
Pair is great host
I have a couple dozen shopsite store hosted on pair - been using them since v4 - 10 years? Very reliable and knowledgeable.
-
TedRevis
- Posts: 3
- Joined: Mon Jul 20, 2009 10:43 am
iPower Support (or lack of)
Christopher,
I sure wish that I had found your posting last week. I just went through the exact same problem with iPower. Actually, I am still IN the problem. I purchased Shopsite Version 10, developed the site in Version 10. Well into the project, one of iPower's level 3 support people talked me into purchasing a dedicated SSL. Once the SSL was installed, the version of Shopsite dropped back to 8.3 negating much of our work.
Dealing with iPower's technical support people has been maddening. The people that answer the phone are not able to do hardly anything. They up you to Level 2, but they cannot do much more then off to Level 3 and the are too busy dealing with real problems to address the situation.
iPower says that Shopsite Version 10 CANNOT run with a dedicated SSL. Can anyone tell me if this is true or iPower is just being cheap and have not purchased something that they should have?
Regards,
Ted
I sure wish that I had found your posting last week. I just went through the exact same problem with iPower. Actually, I am still IN the problem. I purchased Shopsite Version 10, developed the site in Version 10. Well into the project, one of iPower's level 3 support people talked me into purchasing a dedicated SSL. Once the SSL was installed, the version of Shopsite dropped back to 8.3 negating much of our work.
Dealing with iPower's technical support people has been maddening. The people that answer the phone are not able to do hardly anything. They up you to Level 2, but they cannot do much more then off to Level 3 and the are too busy dealing with real problems to address the situation.
iPower says that Shopsite Version 10 CANNOT run with a dedicated SSL. Can anyone tell me if this is true or iPower is just being cheap and have not purchased something that they should have?
Regards,
Ted
-
MgmtSpec
- Posts: 204
- Joined: Mon Apr 30, 2007 8:25 am
SSL and SS 10
Hi,
I have no problem with domain SSL (not shared) on any of my sites running v10 - and I have quite a few that are doing so. Maybe it is a problem on THEIR servers the way they set up their hosting. pair.com can handle no problem. In fact I make my clients use SSL to log into the back office (not just orders - any back office) for security reasons. A domain SSL is shorter access URL and makes sense to the client vs a long shared SSL url.
I have no problem with domain SSL (not shared) on any of my sites running v10 - and I have quite a few that are doing so. Maybe it is a problem on THEIR servers the way they set up their hosting. pair.com can handle no problem. In fact I make my clients use SSL to log into the back office (not just orders - any back office) for security reasons. A domain SSL is shorter access URL and makes sense to the client vs a long shared SSL url.