p/com error

[System User]

Got this from a customer:



I appreciate your efforts. I was completely baffled myself. The
funny
thing was that I had completed an order for a different knife on the
Balisong World website. It went through without problem. When after four
tries I couldn't complete my order on your website, I then went to Knife
Outlet and completed my order flawlessly again.

The only website giving me trouble was yours. I used the same credit
card each time and only had problems with your site. The only thing I can
add is that every time there was an error message with that "P/com"
notation, when I went back to the order page my credit card information
had
been erased. I kept inputing it and double and triple checking it for
accuracy and when I tried to complete the order, I got the same result.
The exact same order process with the same credit card worked on both
Knife
Outlet and Balisong that same evening. I am simply stumped.

Do you believe I should try again tonight? Is there anything you
suggest I look at while inputing my order? Some funny little mistake I
may
have been making I should watch out for? Thanks for your message.








At 02:22 PM 7/23/02 -0400, you wrote:

comments = I am so sorry. I tried four times to order some knives, but
I
was told to go back and correct the "P/com" error in my order form. I
kept trying to retype and submit and failed. I must send my son a
birthday present and your site refused to tell me what I needed to do.
I
was forced to order some a knife through the Knife Outlet instead. Too
bad, I really wanted to order your product. Sorry.
email = -

Ryan I am very sorry hear that - we have gotten 1000 orders in the last
20
days at normal frequency per day but I have a feeling you got stuck
somewhere we can't locate - I can't get the condition to happen again
trying to order myself from the site (I have been trying for a few hours
today.)

[loren_d_c]

What is this in regards to? What is the question here?

-Loren



System User wrote:

Got this from a customer:

I appreciate your efforts. I was completely baffled myself. The
funny
thing was that I had completed an order for a different knife on the
Balisong World website. It went through without problem. When after four
tries I couldn't complete my order on your website, I then went to Knife
Outlet and completed my order flawlessly again.

The only website giving me trouble was yours. I used the same credit
card each time and only had problems with your site. The only thing I can
add is that every time there was an error message with that "P/com"
notation, when I went back to the order page my credit card information
had
been erased. I kept inputing it and double and triple checking it for
accuracy and when I tried to complete the order, I got the same result.
The exact same order process with the same credit card worked on both
Knife
Outlet and Balisong that same evening. I am simply stumped.

Do you believe I should try again tonight? Is there anything you
suggest I look at while inputing my order? Some funny little mistake I
may
have been making I should watch out for? Thanks for your message.

At 02:22 PM 7/23/02 -0400, you wrote:


comments = I am so sorry. I tried four times to order some knives, but
I
was told to go back and correct the "P/com" error in my order form. I
kept trying to retype and submit and failed. I must send my son a
birthday present and your site refused to tell me what I needed to do.
I
was forced to order some a knife through the Knife Outlet instead. Too
bad, I really wanted to order your product. Sorry.
email = -

Ryan I am very sorry hear that - we have gotten 1000 orders in the last
20
days at normal frequency per day but I have a feeling you got stuck
somewhere we can't locate - I can't get the condition to happen again
trying to order myself from the site (I have been trying for a few hours
today.)

[System User]

You know how it goes - 100,000 people who are at all different levels of
understanding with 1000 different platforms

I shouldn't have reported this until I saw it twice - sorry.

But in other news... I think that AOL V7 Users might be having problems
(something built in there is cookie crushun' or worse.) Anyone else having
that problem?


"Loren" <loren_d_c@yahoo.com> wrote in message
news:3D3DCE13.B771799F@yahoo.com...

What is this in regards to? What is the question here?

-Loren



System User wrote:

Got this from a customer:

I appreciate your efforts. I was completely baffled myself. The
funny
thing was that I had completed an order for a different knife on the
Balisong World website. It went through without problem. When after
four
tries I couldn't complete my order on your website, I then went to
Knife
Outlet and completed my order flawlessly again.

The only website giving me trouble was yours. I used the same
credit
card each time and only had problems with your site. The only thing I
can
add is that every time there was an error message with that "P/com"
notation, when I went back to the order page my credit card
information
had
been erased. I kept inputing it and double and triple checking it for
accuracy and when I tried to complete the order, I got the same
result.
The exact same order process with the same credit card worked on both
Knife
Outlet and Balisong that same evening. I am simply stumped.

Do you believe I should try again tonight? Is there anything you
suggest I look at while inputing my order? Some funny little mistake
I
may
have been making I should watch out for? Thanks for your message.

At 02:22 PM 7/23/02 -0400, you wrote:


comments = I am so sorry. I tried four times to order some knives,
but
I
was told to go back and correct the "P/com" error in my order form.
I
kept trying to retype and submit and failed. I must send my son a
birthday present and your site refused to tell me what I needed to
do.
I
was forced to order some a knife through the Knife Outlet instead.
Too
bad, I really wanted to order your product. Sorry.
email = -

Ryan I am very sorry hear that - we have gotten 1000 orders in the
last
20
days at normal frequency per day but I have a feeling you got stuck
somewhere we can't locate - I can't get the condition to happen again
trying to order myself from the site (I have been trying for a few
hours
today.)

[System User]

This is my store BTW - www.pvk.com

I know - it's an CODE disaster as far as the tags go - a miracle anything
works


"System User" <systemuser!@microsoft.com> wrote in message
news:ahkh5g$nff$1@support.shopsite.com...

Got this from a customer:



I appreciate your efforts. I was completely baffled myself. The
funny
thing was that I had completed an order for a different knife on the
Balisong World website. It went through without problem. When after
four
tries I couldn't complete my order on your website, I then went to Knife
Outlet and completed my order flawlessly again.

The only website giving me trouble was yours. I used the same credit
card each time and only had problems with your site. The only thing I
can
add is that every time there was an error message with that "P/com"
notation, when I went back to the order page my credit card information
had
been erased. I kept inputing it and double and triple checking it for
accuracy and when I tried to complete the order, I got the same result.
The exact same order process with the same credit card worked on both
Knife
Outlet and Balisong that same evening. I am simply stumped.

Do you believe I should try again tonight? Is there anything you
suggest I look at while inputing my order? Some funny little mistake I
may
have been making I should watch out for? Thanks for your message.








At 02:22 PM 7/23/02 -0400, you wrote:


comments = I am so sorry. I tried four times to order some knives,
but
I
was told to go back and correct the "P/com" error in my order form. I
kept trying to retype and submit and failed. I must send my son a
birthday present and your site refused to tell me what I needed to do.
I
was forced to order some a knife through the Knife Outlet instead.
Too
bad, I really wanted to order your product. Sorry.
email = -

Ryan I am very sorry hear that - we have gotten 1000 orders in the last
20
days at normal frequency per day but I have a feeling you got stuck
somewhere we can't locate - I can't get the condition to happen again
trying to order myself from the site (I have been trying for a few
hours
today.)

[loren_d_c]

I have never heard of any 'p/com' errors in regards to ShopSite. But your
ShopSite is v4.1, about 4 years and 6 releases old. You should consider asking
your host to upgrade you to a newer version (although I can't say that would
resolve this issue since I have never heard of it before).

-Loren



System User wrote:

You know how it goes - 100,000 people who are at all different levels of
understanding with 1000 different platforms

I shouldn't have reported this until I saw it twice - sorry.

But in other news... I think that AOL V7 Users might be having problems
(something built in there is cookie crushun' or worse.) Anyone else having
that problem?

"Loren" <loren_d_c@yahoo.com> wrote in message
news:3D3DCE13.B771799F@yahoo.com...
What is this in regards to? What is the question here?

-Loren



System User wrote:

Got this from a customer:

I appreciate your efforts. I was completely baffled myself. The
funny
thing was that I had completed an order for a different knife on the
Balisong World website. It went through without problem. When after
four
tries I couldn't complete my order on your website, I then went to
Knife
Outlet and completed my order flawlessly again.

The only website giving me trouble was yours. I used the same
credit
card each time and only had problems with your site. The only thing I
can
add is that every time there was an error message with that "P/com"
notation, when I went back to the order page my credit card
information
had
been erased. I kept inputing it and double and triple checking it for
accuracy and when I tried to complete the order, I got the same
result.
The exact same order process with the same credit card worked on both
Knife
Outlet and Balisong that same evening. I am simply stumped.

Do you believe I should try again tonight? Is there anything you
suggest I look at while inputing my order? Some funny little mistake
I
may
have been making I should watch out for? Thanks for your message.

At 02:22 PM 7/23/02 -0400, you wrote:


comments = I am so sorry. I tried four times to order some knives,
but
I
was told to go back and correct the "P/com" error in my order form.
I
kept trying to retype and submit and failed. I must send my son a
birthday present and your site refused to tell me what I needed to
do.
I
was forced to order some a knife through the Knife Outlet instead.
Too
bad, I really wanted to order your product. Sorry.
email = -

Ryan I am very sorry hear that - we have gotten 1000 orders in the
last
20
days at normal frequency per day but I have a feeling you got stuck
somewhere we can't locate - I can't get the condition to happen again
trying to order myself from the site (I have been trying for a few
hours
today.)

[loren_d_c]

Actually, the code looks quite familiar (at least parts of it

-Loren



System User wrote:

This is my store BTW - www.pvk.com

I know - it's an CODE disaster as far as the tags go - a miracle anything
works

"System User" <systemuser!@microsoft.com> wrote in message
news:ahkh5g$nff$1@support.shopsite.com...
Got this from a customer:



I appreciate your efforts. I was completely baffled myself. The
funny
thing was that I had completed an order for a different knife on the
Balisong World website. It went through without problem. When after
four
tries I couldn't complete my order on your website, I then went to Knife
Outlet and completed my order flawlessly again.

The only website giving me trouble was yours. I used the same credit
card each time and only had problems with your site. The only thing I
can
add is that every time there was an error message with that "P/com"
notation, when I went back to the order page my credit card information
had
been erased. I kept inputing it and double and triple checking it for
accuracy and when I tried to complete the order, I got the same result.
The exact same order process with the same credit card worked on both
Knife
Outlet and Balisong that same evening. I am simply stumped.

Do you believe I should try again tonight? Is there anything you
suggest I look at while inputing my order? Some funny little mistake I
may
have been making I should watch out for? Thanks for your message.








At 02:22 PM 7/23/02 -0400, you wrote:


comments = I am so sorry. I tried four times to order some knives,
but
I
was told to go back and correct the "P/com" error in my order form. I
kept trying to retype and submit and failed. I must send my son a
birthday present and your site refused to tell me what I needed to do.
I
was forced to order some a knife through the Knife Outlet instead.
Too
bad, I really wanted to order your product. Sorry.
email = -

Ryan I am very sorry hear that - we have gotten 1000 orders in the last
20
days at normal frequency per day but I have a feeling you got stuck
somewhere we can't locate - I can't get the condition to happen again
trying to order myself from the site (I have been trying for a few
hours
today.)