Multiple Item Entry in Shopping Cart

[Chris]

Hi,

Using Pro 6.1, our programmer has managed to set up a "Quick Shopping Cart"
entry form so people can type a SKU number and add the product directly to
the shopping cart without finding the product on a page and clicking an
order button. However, if we try to add more than five items to the cart
simultaneously, an "Internal Server Error" is returned.

Can someone help?

Chris

mlcswoodworking.com

[Jim Stavast]

Can you give us a link to the page so we can see what the code is doing?

Jim

Chris wrote:

Hi,

Using Pro 6.1, our programmer has managed to set up a "Quick Shopping Cart"
entry form so people can type a SKU number and add the product directly to
the shopping cart without finding the product on a page and clicking an
order button. However, if we try to add more than five items to the cart
simultaneously, an "Internal Server Error" is returned.

Can someone help?

Chris

mlcswoodworking.com

[Chris]

Sure its http://66.70.210.253/cgi-mlcswoodworkin ... /order.cgi

Try entering 6 items here (204, 206, 209, 1700, 1701, 1702). It goes to the
next page fine, but when you click "Add to Cart," you get an "Internal
Server Error" message.

Chris

MLCS

"Jim Stavast" <jstavast@xmission.com> wrote in message
news:3D364565.AA04920@xmission.com...

Can you give us a link to the page so we can see what the code is doing?

Jim

Chris wrote:

Hi,

Using Pro 6.1, our programmer has managed to set up a "Quick Shopping
Cart"
entry form so people can type a SKU number and add the product directly
to
the shopping cart without finding the product on a page and clicking an
order button. However, if we try to add more than five items to the
cart
simultaneously, an "Internal Server Error" is returned.

Can someone help?

Chris

mlcswoodworking.com

[loren_d_c]

I am able to add those 6 products just fine. Did you recently make
changes to fix the problem?

-Loren


Chris wrote:

Sure its http://66.70.210.253/cgi-mlcswoodworkin ... /order.cgi

Try entering 6 items here (204, 206, 209, 1700, 1701, 1702). It goes to the
next page fine, but when you click "Add to Cart," you get an "Internal
Server Error" message.

Chris

MLCS

"Jim Stavast" <jstavast@xmission.com> wrote in message
news:3D364565.AA04920@xmission.com...
Can you give us a link to the page so we can see what the code is doing?

Jim

Chris wrote:

Hi,

Using Pro 6.1, our programmer has managed to set up a "Quick Shopping
Cart"
entry form so people can type a SKU number and add the product directly
to
the shopping cart without finding the product on a page and clicking an
order button. However, if we try to add more than five items to the
cart
simultaneously, an "Internal Server Error" is returned.

Can someone help?

Chris

mlcswoodworking.com

[Chris]

Actually no.

Further testing indicates that this is a sporadic problem. Sometimes I can enter
6 or more products just fine. Sometimes I can't.

For example, try these products:

200
204
206
1301
1302
1303
1439

The error reads: "Internal Server Error
The server encountered an internal error or misconfiguration and was unable to
complete your request.
Please contact the server administrator, webmaster@mlcswoodworking.com and inform
them of the time the error occurred, and anything you might have done that may
have caused the error.
More information about this error may be available in the server error log."


Could it be something else?

Loren wrote:

I am able to add those 6 products just fine. Did you recently make
changes to fix the problem?

-Loren

Chris wrote:

Sure its http://66.70.210.253/cgi-mlcswoodworkin ... /order.cgi

Try entering 6 items here (204, 206, 209, 1700, 1701, 1702). It goes to the
next page fine, but when you click "Add to Cart," you get an "Internal
Server Error" message.

Chris

MLCS

"Jim Stavast" <jstavast@xmission.com> wrote in message
news:3D364565.AA04920@xmission.com...
Can you give us a link to the page so we can see what the code is doing?

Jim

Chris wrote:

Hi,

Using Pro 6.1, our programmer has managed to set up a "Quick Shopping
Cart"
entry form so people can type a SKU number and add the product directly
to
the shopping cart without finding the product on a page and clicking an
order button. However, if we try to add more than five items to the
cart
simultaneously, an "Internal Server Error" is returned.

Can someone help?

Chris

mlcswoodworking.com

[Chris]

OK,

After trying different combinations of different items, I have a working theory as to
the cause of the multiple item submission problem:

If the number of digits in the Shopsite product record numbers being submitted is
greater than 20, the Internal Server Error occurs. (ie. I can submit 9 products with
2-digit record numbers, 6 if they all have 3-digit, and only 5 if they all have 4
digit record numbers).

See if this makes sense to you. Also, this would make it seem that Shopsite is
limiting the length of the submission form.

Chris

MLCS


Chris wrote:

Actually no.

Further testing indicates that this is a sporadic problem. Sometimes I can enter
6 or more products just fine. Sometimes I can't.

For example, try these products:

200
204
206
1301
1302
1303
1439

The error reads: "Internal Server Error
The server encountered an internal error or misconfiguration and was unable to
complete your request.
Please contact the server administrator, webmaster@mlcswoodworking.com and inform
them of the time the error occurred, and anything you might have done that may
have caused the error.
More information about this error may be available in the server error log."

Could it be something else?

Loren wrote:

I am able to add those 6 products just fine. Did you recently make
changes to fix the problem?

-Loren

Chris wrote:

Sure its http://66.70.210.253/cgi-mlcswoodworkin ... /order.cgi

Try entering 6 items here (204, 206, 209, 1700, 1701, 1702). It goes to the
next page fine, but when you click "Add to Cart," you get an "Internal
Server Error" message.

Chris

MLCS

"Jim Stavast" <jstavast@xmission.com> wrote in message
news:3D364565.AA04920@xmission.com...
Can you give us a link to the page so we can see what the code is doing?

Jim

Chris wrote:

Hi,

Using Pro 6.1, our programmer has managed to set up a "Quick Shopping
Cart"
entry form so people can type a SKU number and add the product directly
to
the shopping cart without finding the product on a page and clicking an
order button. However, if we try to add more than five items to the
cart
simultaneously, an "Internal Server Error" is returned.

Can someone help?

Chris

mlcswoodworking.com

[loren_d_c]

This makes sense, I was actually thinking along those lines myself when I saw that your
itemnums were pretty big. I will check on it. Since all of the itemnums are sent with the
same variable name, 'itemnum', the browser will concatenate them all into one variable as
a comma-separated list, which order.cgi should then parse and add the separate products.
It's possible that the data structure that is being used to store that list is not large
enough.

-Loren


Chris wrote:

OK,

After trying different combinations of different items, I have a working theory as to
the cause of the multiple item submission problem:

If the number of digits in the Shopsite product record numbers being submitted is
greater than 20, the Internal Server Error occurs. (ie. I can submit 9 products with
2-digit record numbers, 6 if they all have 3-digit, and only 5 if they all have 4
digit record numbers).

See if this makes sense to you. Also, this would make it seem that Shopsite is
limiting the length of the submission form.

Chris

MLCS

Chris wrote:

Actually no.

Further testing indicates that this is a sporadic problem. Sometimes I can enter
6 or more products just fine. Sometimes I can't.

For example, try these products:

200
204
206
1301
1302
1303
1439

The error reads: "Internal Server Error
The server encountered an internal error or misconfiguration and was unable to
complete your request.
Please contact the server administrator, webmaster@mlcswoodworking.com and inform
them of the time the error occurred, and anything you might have done that may
have caused the error.
More information about this error may be available in the server error log."

Could it be something else?

Loren wrote:

I am able to add those 6 products just fine. Did you recently make
changes to fix the problem?

-Loren

Chris wrote:

Sure its http://66.70.210.253/cgi-mlcswoodworkin ... /order.cgi

Try entering 6 items here (204, 206, 209, 1700, 1701, 1702). It goes to the
next page fine, but when you click "Add to Cart," you get an "Internal
Server Error" message.

Chris

MLCS

"Jim Stavast" <jstavast@xmission.com> wrote in message
news:3D364565.AA04920@xmission.com...
Can you give us a link to the page so we can see what the code is doing?

Jim

Chris wrote:

Hi,

Using Pro 6.1, our programmer has managed to set up a "Quick Shopping
Cart"
entry form so people can type a SKU number and add the product directly
to
the shopping cart without finding the product on a page and clicking an
order button. However, if we try to add more than five items to the
cart
simultaneously, an "Internal Server Error" is returned.

Can someone help?

Chris

mlcswoodworking.com

[Chris]

Loren,

Any luck tracking down the exact cause of this limitation and/or a workaround or fix?

Chris

MLCS

Loren wrote:

This makes sense, I was actually thinking along those lines myself when I saw that your
itemnums were pretty big. I will check on it. Since all of the itemnums are sent with the
same variable name, 'itemnum', the browser will concatenate them all into one variable as
a comma-separated list, which order.cgi should then parse and add the separate products.
It's possible that the data structure that is being used to store that list is not large
enough.

-Loren

Chris wrote:

OK,

After trying different combinations of different items, I have a working theory as to
the cause of the multiple item submission problem:

If the number of digits in the Shopsite product record numbers being submitted is
greater than 20, the Internal Server Error occurs. (ie. I can submit 9 products with
2-digit record numbers, 6 if they all have 3-digit, and only 5 if they all have 4
digit record numbers).

See if this makes sense to you. Also, this would make it seem that Shopsite is
limiting the length of the submission form.

Chris

MLCS

Chris wrote:

Actually no.

Further testing indicates that this is a sporadic problem. Sometimes I can enter
6 or more products just fine. Sometimes I can't.

For example, try these products:

200
204
206
1301
1302
1303
1439

The error reads: "Internal Server Error
The server encountered an internal error or misconfiguration and was unable to
complete your request.
Please contact the server administrator, webmaster@mlcswoodworking.com and inform
them of the time the error occurred, and anything you might have done that may
have caused the error.
More information about this error may be available in the server error log."

Could it be something else?

Loren wrote:

I am able to add those 6 products just fine. Did you recently make
changes to fix the problem?

-Loren

Chris wrote:

Sure its http://66.70.210.253/cgi-mlcswoodworkin ... /order.cgi

Try entering 6 items here (204, 206, 209, 1700, 1701, 1702). It goes to the
next page fine, but when you click "Add to Cart," you get an "Internal
Server Error" message.

Chris

MLCS

"Jim Stavast" <jstavast@xmission.com> wrote in message
news:3D364565.AA04920@xmission.com...
Can you give us a link to the page so we can see what the code is doing?

Jim

Chris wrote:

Hi,

Using Pro 6.1, our programmer has managed to set up a "Quick Shopping
Cart"
entry form so people can type a SKU number and add the product directly
to
the shopping cart without finding the product on a page and clicking an
order button. However, if we try to add more than five items to the
cart
simultaneously, an "Internal Server Error" is returned.

Can someone help?

Chris

mlcswoodworking.com

[loren_d_c]

Chris,

Check with your ShopSite host to see if they have the updates yet.

-Loren



Chris wrote:

Loren,

Any luck tracking down the exact cause of this limitation and/or a workaround or fix?

Chris

MLCS

Loren wrote:

This makes sense, I was actually thinking along those lines myself when I saw that your
itemnums were pretty big. I will check on it. Since all of the itemnums are sent with the
same variable name, 'itemnum', the browser will concatenate them all into one variable as
a comma-separated list, which order.cgi should then parse and add the separate products.
It's possible that the data structure that is being used to store that list is not large
enough.

-Loren

Chris wrote:

OK,

After trying different combinations of different items, I have a working theory as to
the cause of the multiple item submission problem:

If the number of digits in the Shopsite product record numbers being submitted is
greater than 20, the Internal Server Error occurs. (ie. I can submit 9 products with
2-digit record numbers, 6 if they all have 3-digit, and only 5 if they all have 4
digit record numbers).

See if this makes sense to you. Also, this would make it seem that Shopsite is
limiting the length of the submission form.

Chris

MLCS

Chris wrote:

Actually no.

Further testing indicates that this is a sporadic problem. Sometimes I can enter
6 or more products just fine. Sometimes I can't.

For example, try these products:

200
204
206
1301
1302
1303
1439

The error reads: "Internal Server Error
The server encountered an internal error or misconfiguration and was unable to
complete your request.
Please contact the server administrator, webmaster@mlcswoodworking.com and inform
them of the time the error occurred, and anything you might have done that may
have caused the error.
More information about this error may be available in the server error log."

Could it be something else?

Loren wrote:

I am able to add those 6 products just fine. Did you recently make
changes to fix the problem?

-Loren

Chris wrote:

Sure its http://66.70.210.253/cgi-mlcswoodworkin ... /order.cgi

Try entering 6 items here (204, 206, 209, 1700, 1701, 1702). It goes to the
next page fine, but when you click "Add to Cart," you get an "Internal
Server Error" message.

Chris

MLCS

"Jim Stavast" <jstavast@xmission.com> wrote in message
news:3D364565.AA04920@xmission.com...
Can you give us a link to the page so we can see what the code is doing?

Jim

Chris wrote:

Hi,

Using Pro 6.1, our programmer has managed to set up a "Quick Shopping
Cart"
entry form so people can type a SKU number and add the product directly
to
the shopping cart without finding the product on a page and clicking an
order button. However, if we try to add more than five items to the
cart
simultaneously, an "Internal Server Error" is returned.

Can someone help?

Chris

mlcswoodworking.com

[Chris]

They got it...it appears to be functional in Netscape 4.7 and 6 and Internet Explorer, but does
not work with AOL 7.0's internal browser. This occurs regardless of the number of items
submitted. Any thoughts?

Chris

MLCS

Loren wrote:

Chris,

Check with your ShopSite host to see if they have the updates yet.

-Loren

Chris wrote:

Loren,

Any luck tracking down the exact cause of this limitation and/or a workaround or fix?

Chris

MLCS

Loren wrote:

This makes sense, I was actually thinking along those lines myself when I saw that your
itemnums were pretty big. I will check on it. Since all of the itemnums are sent with the
same variable name, 'itemnum', the browser will concatenate them all into one variable as
a comma-separated list, which order.cgi should then parse and add the separate products.
It's possible that the data structure that is being used to store that list is not large
enough.

-Loren

Chris wrote:

OK,

After trying different combinations of different items, I have a working theory as to
the cause of the multiple item submission problem:

If the number of digits in the Shopsite product record numbers being submitted is
greater than 20, the Internal Server Error occurs. (ie. I can submit 9 products with
2-digit record numbers, 6 if they all have 3-digit, and only 5 if they all have 4
digit record numbers).

See if this makes sense to you. Also, this would make it seem that Shopsite is
limiting the length of the submission form.

Chris

MLCS

Chris wrote:

Actually no.

Further testing indicates that this is a sporadic problem. Sometimes I can enter
6 or more products just fine. Sometimes I can't.

For example, try these products:

200
204
206
1301
1302
1303
1439

The error reads: "Internal Server Error
The server encountered an internal error or misconfiguration and was unable to
complete your request.
Please contact the server administrator, webmaster@mlcswoodworking.com and inform
them of the time the error occurred, and anything you might have done that may
have caused the error.
More information about this error may be available in the server error log."

Could it be something else?

Loren wrote:

I am able to add those 6 products just fine. Did you recently make
changes to fix the problem?

-Loren

Chris wrote:

Sure its http://66.70.210.253/cgi-mlcswoodworkin ... /order.cgi

Try entering 6 items here (204, 206, 209, 1700, 1701, 1702). It goes to the
next page fine, but when you click "Add to Cart," you get an "Internal
Server Error" message.

Chris

MLCS

"Jim Stavast" <jstavast@xmission.com> wrote in message
news:3D364565.AA04920@xmission.com...
Can you give us a link to the page so we can see what the code is doing?

Jim

Chris wrote:

Hi,

Using Pro 6.1, our programmer has managed to set up a "Quick Shopping
Cart"
entry form so people can type a SKU number and add the product directly
to
the shopping cart without finding the product on a page and clicking an
order button. However, if we try to add more than five items to the
cart
simultaneously, an "Internal Server Error" is returned.

Can someone help?

Chris

mlcswoodworking.com

[loren_d_c]

What occurs? The same internal server error? Or some other error/problem?

-Loren


Chris wrote:

They got it...it appears to be functional in Netscape 4.7 and 6 and Internet Explorer, but does
not work with AOL 7.0's internal browser. This occurs regardless of the number of items
submitted. Any thoughts?

Chris

MLCS

Loren wrote:

Chris,

Check with your ShopSite host to see if they have the updates yet.

-Loren

Chris wrote:

Loren,

Any luck tracking down the exact cause of this limitation and/or a workaround or fix?

Chris

MLCS

Loren wrote:

This makes sense, I was actually thinking along those lines myself when I saw that your
itemnums were pretty big. I will check on it. Since all of the itemnums are sent with the
same variable name, 'itemnum', the browser will concatenate them all into one variable as
a comma-separated list, which order.cgi should then parse and add the separate products.
It's possible that the data structure that is being used to store that list is not large
enough.

-Loren

Chris wrote:

OK,

After trying different combinations of different items, I have a working theory as to
the cause of the multiple item submission problem:

If the number of digits in the Shopsite product record numbers being submitted is
greater than 20, the Internal Server Error occurs. (ie. I can submit 9 products with
2-digit record numbers, 6 if they all have 3-digit, and only 5 if they all have 4
digit record numbers).

See if this makes sense to you. Also, this would make it seem that Shopsite is
limiting the length of the submission form.

Chris

MLCS

Chris wrote:

Actually no.

Further testing indicates that this is a sporadic problem. Sometimes I can enter
6 or more products just fine. Sometimes I can't.

For example, try these products:

200
204
206
1301
1302
1303
1439

The error reads: "Internal Server Error
The server encountered an internal error or misconfiguration and was unable to
complete your request.
Please contact the server administrator, webmaster@mlcswoodworking.com and inform
them of the time the error occurred, and anything you might have done that may
have caused the error.
More information about this error may be available in the server error log."

Could it be something else?

Loren wrote:

I am able to add those 6 products just fine. Did you recently make
changes to fix the problem?

-Loren

Chris wrote:

Sure its http://66.70.210.253/cgi-mlcswoodworkin ... /order.cgi

Try entering 6 items here (204, 206, 209, 1700, 1701, 1702). It goes to the
next page fine, but when you click "Add to Cart," you get an "Internal
Server Error" message.

Chris

MLCS

"Jim Stavast" <jstavast@xmission.com> wrote in message
news:3D364565.AA04920@xmission.com...
Can you give us a link to the page so we can see what the code is doing?

Jim

Chris wrote:

Hi,

Using Pro 6.1, our programmer has managed to set up a "Quick Shopping
Cart"
entry form so people can type a SKU number and add the product directly
to
the shopping cart without finding the product on a page and clicking an
order button. However, if we try to add more than five items to the
cart
simultaneously, an "Internal Server Error" is returned.

Can someone help?

Chris

mlcswoodworking.com

[Chris]

Oh, Sorry. I should have been more specific. The shopping cart appears (there is no internal server
error) but the items have not been added to the cart (the cart is empty).

Chris

Loren wrote:

What occurs? The same internal server error? Or some other error/problem?

-Loren

Chris wrote:

They got it...it appears to be functional in Netscape 4.7 and 6 and Internet Explorer, but does
not work with AOL 7.0's internal browser. This occurs regardless of the number of items
submitted. Any thoughts?

Chris

MLCS

Loren wrote:

Chris,

Check with your ShopSite host to see if they have the updates yet.

-Loren

Chris wrote:

Loren,

Any luck tracking down the exact cause of this limitation and/or a workaround or fix?

Chris

MLCS

Loren wrote:

This makes sense, I was actually thinking along those lines myself when I saw that your
itemnums were pretty big. I will check on it. Since all of the itemnums are sent with the
same variable name, 'itemnum', the browser will concatenate them all into one variable as
a comma-separated list, which order.cgi should then parse and add the separate products.
It's possible that the data structure that is being used to store that list is not large
enough.

-Loren

Chris wrote:

OK,

After trying different combinations of different items, I have a working theory as to
the cause of the multiple item submission problem:

If the number of digits in the Shopsite product record numbers being submitted is
greater than 20, the Internal Server Error occurs. (ie. I can submit 9 products with
2-digit record numbers, 6 if they all have 3-digit, and only 5 if they all have 4
digit record numbers).

See if this makes sense to you. Also, this would make it seem that Shopsite is
limiting the length of the submission form.

Chris

MLCS

Chris wrote:

Actually no.

Further testing indicates that this is a sporadic problem. Sometimes I can enter
6 or more products just fine. Sometimes I can't.

For example, try these products:

200
204
206
1301
1302
1303
1439

The error reads: "Internal Server Error
The server encountered an internal error or misconfiguration and was unable to
complete your request.
Please contact the server administrator, webmaster@mlcswoodworking.com and inform
them of the time the error occurred, and anything you might have done that may
have caused the error.
More information about this error may be available in the server error log."

Could it be something else?

Loren wrote:

I am able to add those 6 products just fine. Did you recently make
changes to fix the problem?

-Loren

Chris wrote:

Sure its http://66.70.210.253/cgi-mlcswoodworkin ... /order.cgi

Try entering 6 items here (204, 206, 209, 1700, 1701, 1702). It goes to the
next page fine, but when you click "Add to Cart," you get an "Internal
Server Error" message.

Chris

MLCS

"Jim Stavast" <jstavast@xmission.com> wrote in message
news:3D364565.AA04920@xmission.com...
Can you give us a link to the page so we can see what the code is doing?

Jim

Chris wrote:

Hi,

Using Pro 6.1, our programmer has managed to set up a "Quick Shopping
Cart"
entry form so people can type a SKU number and add the product directly
to
the shopping cart without finding the product on a page and clicking an
order button. However, if we try to add more than five items to the
cart
simultaneously, an "Internal Server Error" is returned.

Can someone help?

Chris

mlcswoodworking.com