ShopSite is adding two purchase products into one

bobthebuilder · Post by **bobthebuilder** » Tue Dec 09, 2008 10:25 pm

I'm using ShopSite 9.0 Pro. Every once in awhile when customers order two or more products the products end up merging together in the ShopSite database. From what I can tell there's no rhyme or reason to when this problem happens and from what I can tell it is not product specific. For example, support a customer purchases the following products:

Widget A
Widget Z

When I look at the order in the back office I see the following:

Qty Name SKU Each Total
1 Widget A X9283 $2.00 $2.00
1 Widget Z:Widget A X83948 $3.00 $3.00

In this case "Widget A" gets added somehow to "Widget Z". I have no idea where the colon is coming from either.

Any ideas?

Post by **Jim** » Wed Dec 10, 2008 7:55 am

Widget Z is a subproduct of Widget A (or the other way around). If you don't want the name to appear like that then go to Commerce Setup > Order System > Shopping cart and check the box "Display subproducts without parent name:"