Authorize.net setup issues

[Gerald Good]

Hi. I've used Shopsite Manager for 3 years in manual processing mode,
and now I've got an active Authorize.net account. Version of Shopsite
is 5.

I am unable to setup the Authorize.net properly. I get an error as per
below every time I try to checkout. I read the Authorize.net User Guide
but it doesn't offer much Shopsite-specific help. I've tinkered with
the Authorize.net Settings, with no success.

If anyone can suggest some trouble-shooting areas that I can look at
that would be greatly appreciated! Thanks!


Credit Card Processing Error

Your order was not processed

There was a problem processing your
credit card information.
Please verify that the following were
entered correctly:


Zip Code
Card Number
Expiration Date


If you repeatedly see this message,
complete your order by
contacting the merchant directly.

Detailed error message:
(-)

[Norman]

This problem has at least partially been caused by AuthorizeNet. Read the
thread, Partial Store Crash, on 5/11 above. AuthorizeNet upgraded its
systems and destablized transactions. My store was knocked offline with the
same error message that you are getting. In my case I noticed that my
AuthorizeNet settings were conflicing with each other. Once I got them
matching the store starting working. At least one person emailed me that
his store had started again without his doing anything.

Norman
1 Ocean Boulevard
Beautiful, Quality Swimwear
http://www.web8.com/ocean

Gerald Good wrote:

Hi. I've used Shopsite Manager for 3 years in manual processing mode,
and now I've got an active Authorize.net account. Version of Shopsite
is 5.

I am unable to setup the Authorize.net properly. I get an error as per
below every time I try to checkout. I read the Authorize.net User Guide
but it doesn't offer much Shopsite-specific help. I've tinkered with
the Authorize.net Settings, with no success.

If anyone can suggest some trouble-shooting areas that I can look at
that would be greatly appreciated! Thanks!

Credit Card Processing Error

Your order was not processed

There was a problem processing your
credit card information.
Please verify that the following were
entered correctly:

Zip Code
Card Number
Expiration Date

If you repeatedly see this message,
complete your order by
contacting the merchant directly.

Detailed error message:
(-)