Problems downloading orders

[Al Koehler]

Hi,
I have shop site 5.0.1.6 and we are haveing a problem downloading the orders, normally it
downloads a file called orders.txt which we import into excel, but now it is downloading a
file called download.cgi, which contains only one line "Could not load settings file!",

I think i have a permission problem but I'm not sure , any help would be greatly
appreciated
thanks
Al

[loren_d_c]

If you go to Preferences -> Hosting Service and uncheck the "Use SSL security in ShopSite:"
checkbox and then Save Changes and try the download agin, does it work then?

-Loren


Al Koehler wrote:

Hi,
I have shop site 5.0.1.6 and we are haveing a problem downloading the orders, normally it
downloads a file called orders.txt which we import into excel, but now it is downloading a
file called download.cgi, which contains only one line "Could not load settings file!",

I think i have a permission problem but I'm not sure , any help would be greatly
appreciated
thanks
Al

[Al Koehler]

Hi Loren,
I tried that and it comes up with and internal server error when i try to even look at orders..
I guess I would have to change the https address if i do that as i am sharing a cert.
so it points to domainnameservers.net(our host cert), as opposed to out site
guidinglightvideo.com..
any ideas..
thanks again for all your help
Al

Loren wrote:

If you go to Preferences -> Hosting Service and uncheck the "Use SSL security in ShopSite:"
checkbox and then Save Changes and try the download agin, does it work then?

-Loren

Al Koehler wrote:

Hi,
I have shop site 5.0.1.6 and we are haveing a problem downloading the orders, normally it
downloads a file called orders.txt which we import into excel, but now it is downloading a
file called download.cgi, which contains only one line "Could not load settings file!",

I think i have a permission problem but I'm not sure , any help would be greatly
appreciated
thanks
Al

[Jason Rush]

I am having a similar problem. When clicking on the New Order tab, we get
an error page with the message:
(#11100258)
Unable to load Labconco.aa file!

I tried turning off SSL and am still receiving the error.

I followed the steps for Problem S04832 in the knowledgebase to no avail.
http://support.shopsite.com/kbase/view_ ... nID=S04832

Any further suggestions.

Jason Rush


"Loren" <loren_d_c@yahoo.com> wrote in message
news:3CE2E6F1.7193CE66@yahoo.com...

If you go to Preferences -> Hosting Service and uncheck the "Use SSL
security in ShopSite:"
checkbox and then Save Changes and try the download agin, does it work
then?

-Loren


Al Koehler wrote:

Hi,
I have shop site 5.0.1.6 and we are haveing a problem downloading the
orders, normally it
downloads a file called orders.txt which we import into excel, but now
it is downloading a
file called download.cgi, which contains only one line "Could not load
settings file!",

I think i have a permission problem but I'm not sure , any help would be
greatly
appreciated
thanks
Al

[loren_d_c]

Jason,

This probably has more to do with the fact that you are running the
statically compiled libc5 version of ShopSite for Linux, while your
particular server should be using one of the dynamically compiled versions
for libc6.0 or libc6.1.

The static libc5 version may have been the correct version when the ShopSite
was originally installed, but if the server has been upgraded or if you have
moved to a new server, then you may want to check which version of ShopSite
you should be using.

On the shopsite.com anonymous ftp site in the linux directory, there is a
file called ckplatform. Download this to your server, make it executable,
and run it from a commandline on your server. It should report back the
version of Linux you should be using.

-Loren


"Jason Rush" <jrush@whystruggle.com> wrote in message
news:adlco0$t62$1@support.shopsite.com...

I am having a similar problem. When clicking on the New Order tab, we get
an error page with the message:
(#11100258)
Unable to load Labconco.aa file!

I tried turning off SSL and am still receiving the error.

I followed the steps for Problem S04832 in the knowledgebase to no avail.
http://support.shopsite.com/kbase/view_ ... nID=S04832

Any further suggestions.

Jason Rush


"Loren" <loren_d_c@yahoo.com> wrote in message
news:3CE2E6F1.7193CE66@yahoo.com...
If you go to Preferences -> Hosting Service and uncheck the "Use SSL
security in ShopSite:"
checkbox and then Save Changes and try the download agin, does it work
then?

-Loren


Al Koehler wrote:

Hi,
I have shop site 5.0.1.6 and we are haveing a problem downloading the
orders, normally it
downloads a file called orders.txt which we import into excel, but now
it is downloading a
file called download.cgi, which contains only one line "Could not load
settings file!",

I think i have a permission problem but I'm not sure , any help would
be
greatly
appreciated
thanks
Al

[Jason Rush]

Yes, the ckplatform has changed. I tried using the patch cgi (for libc6) to
no avail. What concerns me most is that other stores are fine. We have
multiple installs of ShopSite on the server (at least one of which is the
exact same as this store, 5.0.1 Static) which are all working fine. Is it
possible that the .aa file has been corrupted?



"Loren" <loren_d_c@yahoo.com> wrote in message
news:adldhb$t8b$1@support.shopsite.com...

Jason,

This probably has more to do with the fact that you are running the
statically compiled libc5 version of ShopSite for Linux, while your
particular server should be using one of the dynamically compiled versions
for libc6.0 or libc6.1.

The static libc5 version may have been the correct version when the
ShopSite
was originally installed, but if the server has been upgraded or if you
have
moved to a new server, then you may want to check which version of
ShopSite
you should be using.

On the shopsite.com anonymous ftp site in the linux directory, there is a
file called ckplatform. Download this to your server, make it executable,
and run it from a commandline on your server. It should report back the
version of Linux you should be using.

-Loren


"Jason Rush" <jrush@whystruggle.com> wrote in message
news:adlco0$t62$1@support.shopsite.com...
I am having a similar problem. When clicking on the New Order tab, we
get
an error page with the message:
(#11100258)
Unable to load Labconco.aa file!

I tried turning off SSL and am still receiving the error.

I followed the steps for Problem S04832 in the knowledgebase to no
avail.
http://support.shopsite.com/kbase/view_ ... nID=S04832

Any further suggestions.

Jason Rush


"Loren" <loren_d_c@yahoo.com> wrote in message
news:3CE2E6F1.7193CE66@yahoo.com...
If you go to Preferences -> Hosting Service and uncheck the "Use SSL
security in ShopSite:"
checkbox and then Save Changes and try the download agin, does it work
then?

-Loren


Al Koehler wrote:

Hi,
I have shop site 5.0.1.6 and we are haveing a problem downloading
the
orders, normally it
downloads a file called orders.txt which we import into excel, but
now
it is downloading a
file called download.cgi, which contains only one line "Could not
load
settings file!",

I think i have a permission problem but I'm not sure , any help
would
be
greatly
appreciated
thanks
Al

[loren_d_c]

Not likely, if other cgi's are working fine. What did the ckplatform script
report?

-Loren


Jason Rush wrote:

Yes, the ckplatform has changed. I tried using the patch cgi (for libc6) to
no avail. What concerns me most is that other stores are fine. We have
multiple installs of ShopSite on the server (at least one of which is the
exact same as this store, 5.0.1 Static) which are all working fine. Is it
possible that the .aa file has been corrupted?

"Loren" <loren_d_c@yahoo.com> wrote in message
news:adldhb$t8b$1@support.shopsite.com...
Jason,

This probably has more to do with the fact that you are running the
statically compiled libc5 version of ShopSite for Linux, while your
particular server should be using one of the dynamically compiled versions
for libc6.0 or libc6.1.

The static libc5 version may have been the correct version when the
ShopSite
was originally installed, but if the server has been upgraded or if you
have
moved to a new server, then you may want to check which version of
ShopSite
you should be using.

On the shopsite.com anonymous ftp site in the linux directory, there is a
file called ckplatform. Download this to your server, make it executable,
and run it from a commandline on your server. It should report back the
version of Linux you should be using.

-Loren


"Jason Rush" <jrush@whystruggle.com> wrote in message
news:adlco0$t62$1@support.shopsite.com...
I am having a similar problem. When clicking on the New Order tab, we
get
an error page with the message:
(#11100258)
Unable to load Labconco.aa file!

I tried turning off SSL and am still receiving the error.

I followed the steps for Problem S04832 in the knowledgebase to no
avail.
http://support.shopsite.com/kbase/view_ ... nID=S04832

Any further suggestions.

Jason Rush


"Loren" <loren_d_c@yahoo.com> wrote in message
news:3CE2E6F1.7193CE66@yahoo.com...
If you go to Preferences -> Hosting Service and uncheck the "Use SSL
security in ShopSite:"
checkbox and then Save Changes and try the download agin, does it work
then?

-Loren


Al Koehler wrote:

Hi,
I have shop site 5.0.1.6 and we are haveing a problem downloading
the
orders, normally it
downloads a file called orders.txt which we import into excel, but
now
it is downloading a
file called download.cgi, which contains only one line "Could not
load
settings file!",

I think i have a permission problem but I'm not sure , any help
would
be
greatly
appreciated
thanks
Al

[Jason Rush]

ckplatform used to report a need for the v5 c libraries
Now, the ckplatform reports Linux6.

"Loren" <loren_d_c@yahoo.com> wrote in message
news:3CFE50C2.C19ED543@yahoo.com...

Not likely, if other cgi's are working fine. What did the ckplatform
script
report?

-Loren


Jason Rush wrote:

Yes, the ckplatform has changed. I tried using the patch cgi (for
libc6) to
no avail. What concerns me most is that other stores are fine. We have
multiple installs of ShopSite on the server (at least one of which is
the
exact same as this store, 5.0.1 Static) which are all working fine. Is
it
possible that the .aa file has been corrupted?

"Loren" <loren_d_c@yahoo.com> wrote in message
news:adldhb$t8b$1@support.shopsite.com...
Jason,

This probably has more to do with the fact that you are running the
statically compiled libc5 version of ShopSite for Linux, while your
particular server should be using one of the dynamically compiled
versions
for libc6.0 or libc6.1.

The static libc5 version may have been the correct version when the
ShopSite
was originally installed, but if the server has been upgraded or if
you
have
moved to a new server, then you may want to check which version of
ShopSite
you should be using.

On the shopsite.com anonymous ftp site in the linux directory, there
is a
file called ckplatform. Download this to your server, make it
executable,
and run it from a commandline on your server. It should report back
the
version of Linux you should be using.

-Loren


"Jason Rush" <jrush@whystruggle.com> wrote in message
news:adlco0$t62$1@support.shopsite.com...
I am having a similar problem. When clicking on the New Order tab,
we
get
an error page with the message:
(#11100258)
Unable to load Labconco.aa file!

I tried turning off SSL and am still receiving the error.

I followed the steps for Problem S04832 in the knowledgebase to no
avail.
http://support.shopsite.com/kbase/view_ ... nID=S04832

Any further suggestions.

Jason Rush


"Loren" <loren_d_c@yahoo.com> wrote in message
news:3CE2E6F1.7193CE66@yahoo.com...
If you go to Preferences -> Hosting Service and uncheck the "Use
SSL
security in ShopSite:"
checkbox and then Save Changes and try the download agin, does it
work
then?

-Loren


Al Koehler wrote:

Hi,
I have shop site 5.0.1.6 and we are haveing a problem
downloading
the
orders, normally it
downloads a file called orders.txt which we import into excel,
but
now
it is downloading a
file called download.cgi, which contains only one line "Could
not
load
settings file!",

I think i have a permission problem but I'm not sure , any help
would
be
greatly
appreciated
thanks
Al

[Jason Rush]

I have found the problem.
We had a permissions problem. One of the directories above the ShopSite
back office cgi directory had its permissions changed. The read permission
was taken away to prevent directory listings while the execute permission
remained to allow access to directories below this directory. Why that
caused any problems is a complete mystery to me.

Thanks for trying to help.

Jason Rush


"Jason Rush" <jrush@whystruggle.com> wrote in message
news:adlmdn$u60$1@support.shopsite.com...

ckplatform used to report a need for the v5 c libraries
Now, the ckplatform reports Linux6.

"Loren" <loren_d_c@yahoo.com> wrote in message
news:3CFE50C2.C19ED543@yahoo.com...
Not likely, if other cgi's are working fine. What did the ckplatform
script
report?

-Loren


Jason Rush wrote:

Yes, the ckplatform has changed. I tried using the patch cgi (for
libc6) to
no avail. What concerns me most is that other stores are fine. We
have
multiple installs of ShopSite on the server (at least one of which is
the
exact same as this store, 5.0.1 Static) which are all working fine.
Is
it
possible that the .aa file has been corrupted?

"Loren" <loren_d_c@yahoo.com> wrote in message
news:adldhb$t8b$1@support.shopsite.com...
Jason,

This probably has more to do with the fact that you are running the
statically compiled libc5 version of ShopSite for Linux, while your
particular server should be using one of the dynamically compiled
versions
for libc6.0 or libc6.1.

The static libc5 version may have been the correct version when the
ShopSite
was originally installed, but if the server has been upgraded or if
you
have
moved to a new server, then you may want to check which version of
ShopSite
you should be using.

On the shopsite.com anonymous ftp site in the linux directory, there
is a
file called ckplatform. Download this to your server, make it
executable,
and run it from a commandline on your server. It should report back
the
version of Linux you should be using.

-Loren


"Jason Rush" <jrush@whystruggle.com> wrote in message
news:adlco0$t62$1@support.shopsite.com...
I am having a similar problem. When clicking on the New Order
tab,
we
get
an error page with the message:
(#11100258)
Unable to load Labconco.aa file!

I tried turning off SSL and am still receiving the error.

I followed the steps for Problem S04832 in the knowledgebase to no
avail.

http://support.shopsite.com/kbase/view_ ... nID=S04832

Any further suggestions.

Jason Rush


"Loren" <loren_d_c@yahoo.com> wrote in message
news:3CE2E6F1.7193CE66@yahoo.com...
If you go to Preferences -> Hosting Service and uncheck the "Use
SSL
security in ShopSite:"
checkbox and then Save Changes and try the download agin, does
it
work
then?

-Loren


Al Koehler wrote:

Hi,
I have shop site 5.0.1.6 and we are haveing a problem
downloading
the
orders, normally it
downloads a file called orders.txt which we import into excel,
but
now
it is downloading a
file called download.cgi, which contains only one line "Could
not
load
settings file!",

I think i have a permission problem but I'm not sure , any
help
would
be
greatly
appreciated
thanks
Al