Most of the Pics on my website disappeared the other night. I try and upload them again and they seem to be in media but when I click view Pictures I get a square with a red X. Hostcentric my web host, doesn't seem to have a clue and say I made some change. Does anyone know of a change I could have made to cause this problem?
Here is my latest responce...
I am writing regarding your ticket #4347758.
"We apologize for any inconvenience this has caused you. We were able to upload images(Sunset.jpg) through shopsite. Please check this again from your end.
If you have any further questions, please don't hesitate to contact us. We are available 24/7.
Regards,
Adam Burton
Technical Specialist"
The pic he uploaded still doesn't work in my media although it says it is there...He obviously forgot to click "VIEW PICTURE"
Most of my Pictures disappeared
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RE: Most of my Pictures disappeared
by ShopSite Lauren » Thu Jan 31, 2008 3:15 pm
Adam,
I am not sure what is causing this but I do have a few ideas to help narrow down what the issue might be.
It looks like the image that they uploaded is in your ShopSite store. It can be viewed at:
http://swanscandles.com/store/media/Sunset.jpg
When you go into your ShopSite store > Images > Sunset.jpg > View Image, right click and view the image properties (you cannot right click in IE, you would need to use a different browser such as FireFox). See if the URL for the image is the same URL that I have listed above.
Another thing that I noticed on your website is that many of your images that are not showing up do not have the file type on the file name. For example the image, 4oz_soy_candle, does not have .gif or .jpg, or any other file type specification. This is not a great format to use, but it typically works. However, for those images, if you right click > View Image, you are automatically taken to your home page. This can be a server setting where if a file does not have a file type, assume that it is incorrect and return to home page. If this is the case, you would need to add the file type onto your images (such as 4oz_soy_candle.gif) then go into your product information in ShopSite and reselect those images (otherwise they would still be set to the image with the file type, 4oz_soy_candle, rather than with it, 4oz_soy_candle.gif). You can then republish your site and see if that fixes the issue.
-Lauren
I am not sure what is causing this but I do have a few ideas to help narrow down what the issue might be.
It looks like the image that they uploaded is in your ShopSite store. It can be viewed at:
http://swanscandles.com/store/media/Sunset.jpg
When you go into your ShopSite store > Images > Sunset.jpg > View Image, right click and view the image properties (you cannot right click in IE, you would need to use a different browser such as FireFox). See if the URL for the image is the same URL that I have listed above.
Another thing that I noticed on your website is that many of your images that are not showing up do not have the file type on the file name. For example the image, 4oz_soy_candle, does not have .gif or .jpg, or any other file type specification. This is not a great format to use, but it typically works. However, for those images, if you right click > View Image, you are automatically taken to your home page. This can be a server setting where if a file does not have a file type, assume that it is incorrect and return to home page. If this is the case, you would need to add the file type onto your images (such as 4oz_soy_candle.gif) then go into your product information in ShopSite and reselect those images (otherwise they would still be set to the image with the file type, 4oz_soy_candle, rather than with it, 4oz_soy_candle.gif). You can then republish your site and see if that fixes the issue.
-Lauren
- ShopSite Lauren
- Posts: 889
- Joined: Fri Aug 11, 2006 1:35 pm
- Location: Orem, UT
3 posts
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