Beginning with ShopSite version 12 you can hover over "Help" in the navigation and select "Support" or any of the other menu options.
For self-help support options view the following:
* ShopSite Help Documentation: http://www.shopsite.com/help/index.html
* ShopSite Knowledgebase: http://support.shopsite.com/kbase/
* Overview of Payment Processing: http://shopsite.com/cc_101.html
* Overview of Designer Resources: http://shopsite.com/designer_tools.html
* Overview of Developer Resources: http://shopsite.com/developer_tools.html
and of course utilize these ShopSite Forums