inaccurate shipping costs from UPS
Posted: Wed May 28, 2008 9:19 amI'm having an issue with shopsite and I need to clear this up right away as my company is losing money every day due to this.
When a customer logs on to the site and makes a purchase, he enters his zip code and gets to see his shopping cart with the UPS shipping charges added to the order. We use UPS exclusively. Then we enter the information in UPS worldship and ship the customer they're goods.
The problem is that what shopsite is charging the customers for shipping and what is actually being charged is two totally different costs. The customer is being charged considerably less than what we are being charged for that same shipment. And we're having to eat that cost.
Why is shopsite getting the wrong costs from UPS?
When a customer logs on to the site and makes a purchase, he enters his zip code and gets to see his shopping cart with the UPS shipping charges added to the order. We use UPS exclusively. Then we enter the information in UPS worldship and ship the customer they're goods.
The problem is that what shopsite is charging the customers for shipping and what is actually being charged is two totally different costs. The customer is being charged considerably less than what we are being charged for that same shipment. And we're having to eat that cost.
Why is shopsite getting the wrong costs from UPS?