ShopSite Forums

I just had a call from a visitor to our Web store who had put an audiobook
into their shopping cart and was perplexed as to why the shipping was so
expensive. With the customer on the phone, I ordered the same item and was
very surprised to see that the radio button for "Global Express Mail" was
already checked. We had noticed lately that a few USA customers, we thought,
had incorrectly selected "Global Express Mail." Now we understand that they
probably didn't intentionally select "Global Express Mail" and didn't look
carefully at the shipping cost or method.

Prior to implementing ShopSite Pro 7.1, we had chosen "no default" shipping
method in the Back Office. Evidently 7.1 reset our selection. This is
disturbing.

I'd like to know:

1. Did 7.1 reset our "no default" shipping method selection?

2. What other resets did 7.1 do?

3. Can future upgrades be programmed to no reset defaults?

"Prior to implementing ShopSite Pro 7.1, we had chosen "no default"
shipping method in the Back Office. Evidently 7.1 reset our selection."

I do not believe there was such an option in v7.0, so I am not sure how it
could be 'reset'.

In v7.1 there is a new setting in Commerce Setup -> Shipping labelled
'Default Selected Shipping option' and its default is 'First Displayed
Option'. If you want to force a shipping selection, set this to the 'none'
option.

Note that all previous versions of ShopSite except v7.0 always had the
first shipping option selected by default. In v7.0 it was changed to force
the shopper to make a conscious selection before they could checkout, but
so many people upgrading from previous versions complained about it
(including on this newsgroup) that it was made an option in v7.1. Of
course since the previously unchangeable action was one way for folks
prior to v7.0 and another way for folks with v7.0, there is no way to
please both crowds with the default for the v7.1 setting, so merchants who
do not like the default in v7.1 will just have to change it.

-Loren




Larry Bohen wrote:
I just had a call from a visitor to our Web store who had put an
audiobook into their shopping cart and was perplexed as to why the
shipping was so expensive. With the customer on the phone, I ordered the
same item and was very surprised to see that the radio button for "Global
Express Mail" was already checked. We had noticed lately that a few USA
customers, we thought, had incorrectly selected "Global Express Mail."
Now we understand that they probably didn't intentionally select "Global
Express Mail" and didn't look carefully at the shipping cost or method.

Prior to implementing ShopSite Pro 7.1, we had chosen "no default"
shipping method in the Back Office. Evidently 7.1 reset our selection.
This is disturbing.

I'd like to know:

1. Did 7.1 reset our "no default" shipping method selection?

2. What other resets did 7.1 do?

3. Can future upgrades be programmed to no reset defaults?

Loren; Thanks for the historical view of this issue and the reasons why.

We liked the previous setting (no default shipping method). I have reset to
this.

Is there a list, including this setting, of similar 7.0-->7.1 changes?

Loren; Thanks for the historical view of this issue and the reasons why.

We liked the previous setting (no default shipping method). I have reset to
this.

Is there a list, including this setting, of similar 7.0-->7.1 changes?

"Prior to implementing ShopSite Pro 7.1, we had chosen "no default"
shipping method in the Back Office. Evidently 7.1 reset our selection."

.....

Note that all previous versions of ShopSite except v7.0 always had the
first shipping option selected by default. In v7.0 it was changed to force
the shopper to make a conscious selection before they could checkout, but
so many people upgrading from previous versions complained about it
(including on this newsgroup) that it was made an option in v7.1. Of
course since the previously unchangeable action was one way for folks
prior to v7.0 and another way for folks with v7.0, there is no way to
please both crowds with the default for the v7.1 setting, so merchants who
do not like the default in v7.1 will just have to change it.

-Loren