ShopSite Forums

Posted: **Wed Sep 08, 2004 10:46 am**

On several products, on my sterling locket page, when you click the
thumbnail to go to the more information page, you get instead a page with
only the html source.

I have found two products on this page that have the same problem.

<http://www.heartsmith.com/victorianRound.lkt>

<http://www.heartsmith.com/REO%20Large%20S967>

I have tried to change the description and republish, but haven't had any
luck. Now, this is strange, because I have not edited these pages in a
while. Perhaps it occurred during the most recent upgrade? I'm currently
running SS Pro 6.3.1

Thanks for any help you may be able to offer.

-l

Lauren
Heartsmith

Posted: **Wed Sep 08, 2004 11:56 am**

Lauren,

Check you file names for the products.
try changing "victorianRound.lkt" to "victorianRound.html"
try changing "REO Large S967" to "REO_Large_S967.html"

Hope this helps

Keith Petty

Heartsmith wrote:

On several products, on my sterling locket page, when you click the
thumbnail to go to the more information page, you get instead a page with
only the html source.

I have found two products on this page that have the same problem.

http://www.heartsmith.com/victorianRound.lkt

http://www.heartsmith.com/REO%20Large%20S967

I have tried to change the description and republish, but haven't had any
luck. Now, this is strange, because I have not edited these pages in a
while. Perhaps it occurred during the most recent upgrade? I'm currently
running SS Pro 6.3.1

Thanks for any help you may be able to offer.

-l

Lauren
Heartsmith

Posted: **Wed Sep 08, 2004 12:12 pm**

Lauren,

I forgot to mention that some browsers will display your pages correctly
regardless of file name and some will not.
IE 6.0 displayed with no problems... Netscape 7.1 did not!

Keith

Heartsmith wrote:

On several products, on my sterling locket page, when you click the
thumbnail to go to the more information page, you get instead a page with
only the html source.

I have found two products on this page that have the same problem.

http://www.heartsmith.com/victorianRound.lkt

http://www.heartsmith.com/REO%20Large%20S967

I have tried to change the description and republish, but haven't had any
luck. Now, this is strange, because I have not edited these pages in a
while. Perhaps it occurred during the most recent upgrade? I'm currently
running SS Pro 6.3.1

Thanks for any help you may be able to offer.

-l

Lauren
Heartsmith

Posted: **Wed Oct 20, 2004 11:18 am**

I had the same problem and could not figure out why that happened.
I saw the source code instead of the page. That happened only with Netscape
navigator.
Well, the problem was a space in the name of the file.

Andrea

"Keith Petty" <support@specialmart.com> wrote in message
news:chnl4g$tvc$1@eval.shopsite.com...

Lauren,

I forgot to mention that some browsers will display your pages correctly
regardless of file name and some will not.
IE 6.0 displayed with no problems... Netscape 7.1 did not!

Keith

Heartsmith wrote:

On several products, on my sterling locket page, when you click the
thumbnail to go to the more information page, you get instead a page with
only the html source.

I have found two products on this page that have the same problem.

http://www.heartsmith.com/victorianRound.lkt

http://www.heartsmith.com/REO%20Large%20S967

I have tried to change the description and republish, but haven't had any
luck. Now, this is strange, because I have not edited these pages in a
while. Perhaps it occurred during the most recent upgrade? I'm currently
running SS Pro 6.3.1

Thanks for any help you may be able to offer.

-l

Lauren
Heartsmith

Posted: **Wed Oct 20, 2004 11:55 am**

Could also happen in some browsers if the .htm or .html file extension
(or some other file extension the browser knows is HTML) is left off the
end of the filename.

-Loren

Andrea wrote:

I had the same problem and could not figure out why that happened.
I saw the source code instead of the page. That happened only with Netscape
navigator.
Well, the problem was a space in the name of the file.

Andrea

"Keith Petty" <support@specialmart.com> wrote in message
news:chnl4g$tvc$1@eval.shopsite.com...

Lauren,

I forgot to mention that some browsers will display your pages correctly
regardless of file name and some will not.
IE 6.0 displayed with no problems... Netscape 7.1 did not!

Keith

Heartsmith wrote:

On several products, on my sterling locket page, when you click the
thumbnail to go to the more information page, you get instead a page with
only the html source.

I have found two products on this page that have the same problem.

http://www.heartsmith.com/victorianRound.lkt

http://www.heartsmith.com/REO%20Large%20S967

I have tried to change the description and republish, but haven't had any
luck. Now, this is strange, because I have not edited these pages in a
while. Perhaps it occurred during the most recent upgrade? I'm currently
running SS Pro 6.3.1

Thanks for any help you may be able to offer.

-l

Lauren
Heartsmith

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