ShopSite Forums

All of my products are digital downloads - zip files. The customers get the
links to download the files at the end of the order process (and in the
order confirmation they get by email). I am getting reports from customers
who order 2 or more items in one order that both links download the same
file. Is this a bug in the software or something someone is doing to cause
this? I am having to email the correct files, which defeats the purpose of
having digital downloads. How do I fix this?

Teri S.
www.sewterific.com

You should ask your provider to upgrade your store to the latest version,
7.0.5. Seems you are running 7.0.0, which does have a few bugs in it,
including with digital downloads. From the knowledge base:

* Fixed an issue where Digital Download item download link could be
incorrect in the receipts if multiple Digital Download items were purchased
in the same order (all download links would download the first Digital
Download item in the order).

Rob

"Teri S" <teri@sewterific.com> wrote in message
news:cddv43$set$1@eval.shopsite.com...

All of my products are digital downloads - zip files. The customers get
the
links to download the files at the end of the order process (and in the
order confirmation they get by email). I am getting reports from
customers
who order 2 or more items in one order that both links download the same
file. Is this a bug in the software or something someone is doing to
cause
this? I am having to email the correct files, which defeats the purpose
of
having digital downloads. How do I fix this?

Teri S.
www.sewterific.com

Thank you!
"Rob" <rob@mangiafico.net> wrote in message
news:cde03s$spl$1@eval.shopsite.com...

You should ask your provider to upgrade your store to the latest version,
7.0.5. Seems you are running 7.0.0, which does have a few bugs in it,
including with digital downloads. From the knowledge base:

* Fixed an issue where Digital Download item download link could be
incorrect in the receipts if multiple Digital Download items were
purchased
in the same order (all download links would download the first Digital
Download item in the order).

Rob
Teri S.