Shipping Setup

[Gary Kennedy]

I use Shopsite Version 7 and I have UPS enabled. I also use the Shopsite
shipping methods and the Free Shipping feature. To show the shipping rates,
you need to enter the delivery zip code.

We run into a problem with this because sometimes the Shopsite shipping
methods will appear without the zip code entered. Also in this case the
free shipping method does not appear. My customers don't see the free
shipping method and select a paid method or drop the cart. Then later they
may or may not complain.

In a future release, when UPS is enabled, could a pop up screen appear
before an item is entered into the cart asking for the delivery zip code.
This way all shipping options will appear correctly when a customer views
their cart. Also could we set a default shipping method that is
automatically checked (such as the free shipping method). If the customer
wants express shipping, they can check that box. This will eliminate error
messages and customer confusion.

Gary Kennedy
VP Internet

Marty Shoes Inc.
http://www.martyshoes.com
g.kennedy@martyshoes.com

Marty Shoes Inc.
60 Enterprise Ave. N.
Secaucus, NJ 07094
Toll Free: 800-262-7897
Fax: 201-319-1446

[Chris]

Here, here.

I second this request for the following features:

1) Default to the least expensive or "FREE" shipping method rather than forcing
a selection.

2) Ability to request a zip code before the cart displays any shipping info.
TIP for Gary: If you can do so, disable any Shopsite shipping methods that
don't depend on the zip code. Then, nothing will display until the zip code is
entered. This is what we had to do (In our case, we use the Shopsite Free
Shipping, UPS methods, USPS Lexiconn API and we WERE using a Shopsite "by
weight" shipping for Canada. With v7, only the Canadian shipping was displaying
prior to a zip being entered--which led to confusion for the reading impaired.
So, we removed the Canadian shipping by weight and now let USPS Air Parcel Post
apply to Canada. Now, no shipping methods at all display until a zip is entered
as instructed.)

Chris

www.mlcswoodworking.com

Gary Kennedy wrote:

I use Shopsite Version 7 and I have UPS enabled. I also use the Shopsite
shipping methods and the Free Shipping feature. To show the shipping rates,
you need to enter the delivery zip code.

We run into a problem with this because sometimes the Shopsite shipping
methods will appear without the zip code entered. Also in this case the
free shipping method does not appear. My customers don't see the free
shipping method and select a paid method or drop the cart. Then later they
may or may not complain.

In a future release, when UPS is enabled, could a pop up screen appear
before an item is entered into the cart asking for the delivery zip code.
This way all shipping options will appear correctly when a customer views
their cart. Also could we set a default shipping method that is
automatically checked (such as the free shipping method). If the customer
wants express shipping, they can check that box. This will eliminate error
messages and customer confusion.

Gary Kennedy
VP Internet

Marty Shoes Inc.
http://www.martyshoes.com
g.kennedy@martyshoes.com

Marty Shoes Inc.
60 Enterprise Ave. N.
Secaucus, NJ 07094
Toll Free: 800-262-7897
Fax: 201-319-1446