ShopSite Forums

Hi all,

Occasionally, when a customer gives us a invalid email address, we get a
message in the 'Orders' admin area that states:

"Warning, there are email problems! (time stated) A problem occurred sending
an order to the merchant. Sendmail failed; SMPT server error: 571
customer@host.com does not exist. Unable to send order notification to
merchant."

I can understand the system not being able to send an email to the customer,
but why not the merchant? After all, it has our merchant email address. This
can cause problems if one doesn't regularly check the 'Orders' menu online.

Any suggestions or workarounds?

Thanks for your help!


--
George B. Hug - Sales Manager
NorthWest Builders Network, Inc.
http://www.nwbuildnet.com/stores/bm/
Toll Free 1-888-810-8296


Your online source for innovative building...

ShopSite passes off the email to your server or host's mail system. I
would imagine that your mail system is probably checking the From
address of each email that is sent (probably some kind of SPAM
protection) to make sure it is coming from a valid host, and if not (if
the shopper enters a hostname in their email address that cannot be
validated) it is rejecting it. This is one way the email to the merchant
(which appears as From the shopper) might not be delivered if the
shopper enters a bad email address. However, since this is a function of
you mail server, you should probably confirm this with your mail
server's system admin.

-Loren


George B. Hug wrote:

Hi all,

Occasionally, when a customer gives us a invalid email address, we get a
message in the 'Orders' admin area that states:

"Warning, there are email problems! (time stated) A problem occurred sending
an order to the merchant. Sendmail failed; SMPT server error: 571
customer@host.com does not exist. Unable to send order notification to
merchant."

I can understand the system not being able to send an email to the customer,
but why not the merchant? After all, it has our merchant email address. This
can cause problems if one doesn't regularly check the 'Orders' menu online.

Any suggestions or workarounds?

Thanks for your help!