ShopSite Forums

Hi,

Any one receive customer complaints of trying to check out but can't because
UPS continues to reject their 2 letter state abbreviation? Our customers DO
input the proper 2 letter state abbreviation but they still get rejected by
UPS. This happens intermittently but enough to annoy the hell out of our
customers.

Thanks for any insight!

Cheryl

Go to Commerce Setup -> State and Country and switch to using a
pull-down for State rather than a text entry field.

-Loren



Cheryl wrote:

Hi,

Any one receive customer complaints of trying to check out but can't because
UPS continues to reject their 2 letter state abbreviation? Our customers DO
input the proper 2 letter state abbreviation but they still get rejected by
UPS. This happens intermittently but enough to annoy the hell out of our
customers.

Thanks for any insight!

Cheryl