ShopSite Forums

Posted: **Tue Dec 09, 2003 3:27 pm**

I now have news from a second client telling me their customers are not
receiving their receipts.

Can someone look into this?

Posted: **Tue Dec 09, 2003 4:08 pm**

ShopSite uses the mail transport system on your server to send emails.
The path to the sendmail binary on your server (or your SMTP server host
name, if the SMTP method is being used) will be listed at the bottom of
the Preferences -> Hosting Service. You should contact your hosting
provider to have them check this out to make sure it is still correct
for your server. This is not an issue that someone on the newsgroup can
likely guess an answer to.

-Loren

gallery wrote:

I now have news from a second client telling me their customers are not
receiving their receipts.

Can someone look into this?

Posted: **Tue Dec 09, 2003 8:48 pm**

Hello,

Are these AOL customers by any chance? I had the same issue but upon
investigation the customers not receiving emails were using AOL's new Spam
filtering. The filter requires the user to add you to their authorized list.
The email is bounced before it gets to them and additionally AOL's mail
server hang on to the bounce for up to 5 days.

Regards,

Bill Werle
Interlink Advantage

"gallery" <mcannon_2000@yahoo.com> wrote in message
news:br5eoi$fih$1@support.shopsite.com...

I now have news from a second client telling me their customers are not
receiving their receipts.

Can someone look into this?

Posted: **Wed Dec 10, 2003 7:38 am**

No they were not with AOL

"BIll Werle" <junkmail@grizzlymtngifts.com> wrote in message
news:br61h0$j61$1@support.shopsite.com...

Hello,

Are these AOL customers by any chance? I had the same issue but upon
investigation the customers not receiving emails were using AOL's new Spam
filtering. The filter requires the user to add you to their authorized
list.
The email is bounced before it gets to them and additionally AOL's mail
server hang on to the bounce for up to 5 days.

Regards,

Bill Werle
Interlink Advantage

"gallery" <mcannon_2000@yahoo.com> wrote in message
news:br5eoi$fih$1@support.shopsite.com...
I now have news from a second client telling me their customers are not
receiving their receipts.

Can someone look into this?

Posted: **Wed Dec 10, 2003 7:27 pm**

Just a thought in case it wasn't a SMTP issue as Loren suggested.

Bill Werle
Interlink Advantage

"gallery" <mcannon_2000@yahoo.com> wrote in message
news:br77l1$uv6$1@support.shopsite.com...

No they were not with AOL

"BIll Werle" <junkmail@grizzlymtngifts.com> wrote in message
news:br61h0$j61$1@support.shopsite.com...
Hello,

Are these AOL customers by any chance? I had the same issue but upon
investigation the customers not receiving emails were using AOL's new
Spam
filtering. The filter requires the user to add you to their authorized
list.
The email is bounced before it gets to them and additionally AOL's mail
server hang on to the bounce for up to 5 days.

Regards,

Bill Werle
Interlink Advantage

"gallery" <mcannon_2000@yahoo.com> wrote in message
news:br5eoi$fih$1@support.shopsite.com...
I now have news from a second client telling me their customers are
not
receiving their receipts.

Can someone look into this?

Posted: **Wed Dec 10, 2003 9:49 pm**

We now think it is a problem with the host and it has been solved.

Thanks for your help

Marje

"BIll Werle" <junkmail@grizzlymtngifts.com> wrote in message
news:br8h6h$7kd$1@support.shopsite.com...

Just a thought in case it wasn't a SMTP issue as Loren suggested.

Bill Werle
Interlink Advantage

"gallery" <mcannon_2000@yahoo.com> wrote in message
news:br77l1$uv6$1@support.shopsite.com...
No they were not with AOL

"BIll Werle" <junkmail@grizzlymtngifts.com> wrote in message
news:br61h0$j61$1@support.shopsite.com...
Hello,

Are these AOL customers by any chance? I had the same issue but upon
investigation the customers not receiving emails were using AOL's new
Spam
filtering. The filter requires the user to add you to their authorized
list.
The email is bounced before it gets to them and additionally AOL's
mail
server hang on to the bounce for up to 5 days.

Regards,

Bill Werle
Interlink Advantage

"gallery" <mcannon_2000@yahoo.com> wrote in message
news:br5eoi$fih$1@support.shopsite.com...
I now have news from a second client telling me their customers are
not
receiving their receipts.

Can someone look into this?

ShopSite Forums

Customers from a 2nd client not receiving receipts

Customers from a 2nd client not receiving receipts

Re: Customers from a 2nd client not receiving receipts

Re: Customers from a 2nd client not receiving receipts

Re: Customers from a 2nd client not receiving receipts

Re: Customers from a 2nd client not receiving receipts

Re: Customers from a 2nd client not receiving receipts