European Union gets new members -> Shipping options needs up

[Nikolaus Gruchot]

Hi all,
Hi Loren, David, etc.,

Beginning of May 2004 the European Union will grow and several new member
states will join the free market. This means we, as a Germany based online
shop can then sell to Poland, Letland and Estland for example without any
tax or customs restrictions.

We are using the "shipping by weight" option. The number of rows can be
defined in the back-office, but there are only 10 columns that we can use
for the countries. We have already squeezed several countries with similar
shipping rates into categories, so that we can cover them with 10 columns.

I would like to ask you, if it is possible to make the number of columns
also defined by the user in the back-office, so that we can increase the
number of columns and get every country in the EU there own shipping rates.
This is also a lot easier for the customers, if we present them with an A-Z
sorted country list concerning the shipping charges.

It does not need to be an immediate update, but I would like it to be
considered for the next major version upgrade.


Another issue that I have already mentioned about one year ago, is the fact
that in the EU the tax issue is different then in the USA.
We need to quote all prices in the online INCLUSIVE the VAT (requirement by
law). This is no problem as long as the customer is from within the EU.
But if the customer is from the Switzerland, Finland, US, Canada or
Australia (we have about 5% customers from these countries), there need to
be a checkbox in the shopping cart like [ ] I am a non-EU customer or a
similar functionality, that allows the recalculation of the shopping cart by
DEDUCTING the VAT (VAT rate defined in the locale settings), so that the
non-EU customer can see his price total without VAT.

As long as this is not implemented we will never be able to switch to live
credit card billing, we need to always deduct the VAT manually first and the
bill the cc manually with our offline terminal.

Thank you for your attention to this when programming the next major
upgrade.

Best regards from Germany,

Niko

[David H]

Thanks for the feedback. I've logged your suggestions.

-David H.

"Nikolaus Gruchot" <gruchot@watersafety.net> wrote in message
news:bm34od$pbn$1@support.shopsite.com...

Hi all,
Hi Loren, David, etc.,

Beginning of May 2004 the European Union will grow and several new member
states will join the free market. This means we, as a Germany based online
shop can then sell to Poland, Letland and Estland for example without any
tax or customs restrictions.

We are using the "shipping by weight" option. The number of rows can be
defined in the back-office, but there are only 10 columns that we can use
for the countries. We have already squeezed several countries with similar
shipping rates into categories, so that we can cover them with 10 columns.

I would like to ask you, if it is possible to make the number of columns
also defined by the user in the back-office, so that we can increase the
number of columns and get every country in the EU there own shipping
rates.
This is also a lot easier for the customers, if we present them with an
A-Z
sorted country list concerning the shipping charges.

It does not need to be an immediate update, but I would like it to be
considered for the next major version upgrade.


Another issue that I have already mentioned about one year ago, is the
fact
that in the EU the tax issue is different then in the USA.
We need to quote all prices in the online INCLUSIVE the VAT (requirement
by
law). This is no problem as long as the customer is from within the EU.
But if the customer is from the Switzerland, Finland, US, Canada or
Australia (we have about 5% customers from these countries), there need to
be a checkbox in the shopping cart like [ ] I am a non-EU customer or a
similar functionality, that allows the recalculation of the shopping cart
by
DEDUCTING the VAT (VAT rate defined in the locale settings), so that the
non-EU customer can see his price total without VAT.

As long as this is not implemented we will never be able to switch to live
credit card billing, we need to always deduct the VAT manually first and
the
bill the cc manually with our offline terminal.

Thank you for your attention to this when programming the next major
upgrade.

Best regards from Germany,

Niko