ShopSite Forums

Has anyone else noticed that the "live" UPS shipping rates for orders from
Europe are not correct lately? The last two orders I've had from Europe
were for less than 1 pound. The rate that comes up in ShopSite for
Worldwide Expedited Shipping is $44.62, but when I print out my shipping
label at ups.com, the current rate is actually $49.99.

I'm not sure if ShopSite needs to renew or refresh its rates with UPS, or if
this is truly an error coming directly from UPS.

Mark

The shipping rate is coming directly from UPS there are no internal tables
in
ShopSite which contain this information. There may be descrepencies
dependinng
on whether the package is sent to a home or a business. There is a
configuration in the ShopSite UPS setup for setting where most packages
are sent
but you can't set it on a package by package bases so that may lead to a
difference in cost. I believe that residential deliver is more expensive
than
business deliver so you may want to set it to residentual if you plan on
shipments going to a home rather than business.

Jim

Mark Raymond wrote:

Has anyone else noticed that the "live" UPS shipping rates for orders
from
Europe are not correct lately? The last two orders I've had from Europe
were for less than 1 pound. The rate that comes up in ShopSite for
Worldwide Expedited Shipping is $44.62, but when I print out my shipping
label at ups.com, the current rate is actually $49.99.

I'm not sure if ShopSite needs to renew or refresh its rates with UPS,
or if
this is truly an error coming directly from UPS.

Mark

Thanks, Jim. I do have it set correctly for residential, and you're right,
it is a little more expensive to send to a residence versus a business, but
still, the rates do not seem to be correct for Europe. I'll give UPS a call
and see what's going on. Mark



"Jim" <jstavast@xmission.com> wrote in message
news:3EE557B3.7F49D31C@xmission.com...

The shipping rate is coming directly from UPS there are no internal tables

in

ShopSite which contain this information. There may be descrepencies

dependinng

on whether the package is sent to a home or a business. There is a
configuration in the ShopSite UPS setup for setting where most packages

are sent

but you can't set it on a package by package bases so that may lead to a
difference in cost. I believe that residential deliver is more expensive

than

business deliver so you may want to set it to residentual if you plan on
shipments going to a home rather than business.

Jim

Mark Raymond wrote:


Has anyone else noticed that the "live" UPS shipping rates for orders

from

Europe are not correct lately? The last two orders I've had from Europe
were for less than 1 pound. The rate that comes up in ShopSite for
Worldwide Expedited Shipping is $44.62, but when I print out my shipping
label at ups.com, the current rate is actually $49.99.

I'm not sure if ShopSite needs to renew or refresh its rates with UPS,

or if

this is truly an error coming directly from UPS.

Mark

You should also check to see if the weight of the package you are
sending and that you are making the label for matches with the total
weight you have entered in ShopSite for the products that were ordered.

-Loren



Mark Raymond wrote:
Thanks, Jim. I do have it set correctly for residential, and you're
right,
it is a little more expensive to send to a residence versus a business,
but
still, the rates do not seem to be correct for Europe. I'll give UPS a
call
and see what's going on. Mark



"Jim" <jstavast@xmission.com> wrote in message
news:3EE557B3.7F49D31C@xmission.com...

The shipping rate is coming directly from UPS there are no internal
tables

in

ShopSite which contain this information. There may be descrepencies

dependinng

on whether the package is sent to a home or a business. There is a
configuration in the ShopSite UPS setup for setting where most packages

are sent

but you can't set it on a package by package bases so that may lead to
a
difference in cost. I believe that residential deliver is more
expensive

than

business deliver so you may want to set it to residentual if you plan on
shipments going to a home rather than business.

Jim

Mark Raymond wrote:


Has anyone else noticed that the "live" UPS shipping rates for orders

from

Europe are not correct lately? The last two orders I've had from
Europe
were for less than 1 pound. The rate that comes up in ShopSite for
Worldwide Expedited Shipping is $44.62, but when I print out my
shipping
label at ups.com, the current rate is actually $49.99.

I'm not sure if ShopSite needs to renew or refresh its rates with UPS,

or if

this is truly an error coming directly from UPS.

Mark