Error 500 after upgrade to 6.3

[Nikolaus Gruchot]

Hi all,

we have finally moved away from Interland (hurray!) and have upgraded (or
better Loren did that for us) to 6.3 pro on linux (double hurray!!).

Now there is one problem remaining:

I cannot delete orders (one or many) by using the delete button in the
back-office. orderhandler.cgi asks "Are you sure?" If I click on YES, a
server error 500 comes up.

I can only delete ALL orders at once by using the "empty" function in the
database manager in the back-office. Any ideas?

Everything else is fine.

Thank you,

Niko

[loren_d_c]

Niko,

This was likely caused by the download.gdb file from the old server. The
version of gdb (a system library that creates .gdb index files) on the
new server is likely incompatible with gdb files created on the old
server. Removing this file will likely resolve the issue. download.gdb
contains the current valid download keys for Digital Download products,
but since you moved a week or so ago, I doubt there would be any valid
keys in there anyway (by default I think they expire after a day or
something like that), so you shouldn't miss this file.

-Loren



Nikolaus Gruchot wrote:

Hi all,

we have finally moved away from Interland (hurray!) and have upgraded (or
better Loren did that for us) to 6.3 pro on linux (double hurray!!).

Now there is one problem remaining:

I cannot delete orders (one or many) by using the delete button in the
back-office. orderhandler.cgi asks "Are you sure?" If I click on YES, a
server error 500 comes up.

I can only delete ALL orders at once by using the "empty" function in the
database manager in the back-office. Any ideas?

Everything else is fine.

Thank you,

Niko

[Nikolaus Gruchot]

Hi Loren,

thank you, that was it and the shop system is working again as it should.
Now I can start playing with the new features

Best regards from Germany,
Niko

"Loren" <loren_d_c@yahoo.com> schrieb im Newsbeitrag
news:bbgqqv$nt2$1@support.shopsite.com...

Niko,

This was likely caused by the download.gdb file from the old server. The
version of gdb (a system library that creates .gdb index files) on the
new server is likely incompatible with gdb files created on the old
server. Removing this file will likely resolve the issue. download.gdb
contains the current valid download keys for Digital Download products,
but since you moved a week or so ago, I doubt there would be any valid
keys in there anyway (by default I think they expire after a day or
something like that), so you shouldn't miss this file.

-Loren