ShopSite Forums

There seems to be a bug with the Associate tracking
on ShopSite SC v6.1.1.

I just placed a test order using an Associate tracking
URL (from www.google.co.uk).

Although the order was placed successfully and
when I look up the order it has the correct
"Associate Name" on the order form, nonetheless
when I go to "Merchandising" ==> "Associates" and
select that same Associate and click on
"Edit Associate Orders" the order is missing!

Strangely the order does appear if you try and download
all Associate orders.

Anyone else have this problem?
ie the "Edit Associate Orders" is missing certain orders!


Ship
Shiperton Henethe

The Associate information does not get put into the Associate area until
you check your Orders, so if you looked at the Associate area first,
then you are not going to see the recent (since the last time you looked
at Orders) Associate data. And if your browser is caching the screen,
then even after you check Orders you may not see it unless you refresh
your browser (F5 in I.E.).

-Loren


Shiperton Henethe wrote:

There seems to be a bug with the Associate tracking
on ShopSite SC v6.1.1.

I just placed a test order using an Associate tracking
URL (from www.google.co.uk).

Although the order was placed successfully and
when I look up the order it has the correct
"Associate Name" on the order form, nonetheless
when I go to "Merchandising" ==> "Associates" and
select that same Associate and click on
"Edit Associate Orders" the order is missing!

Strangely the order does appear if you try and download
all Associate orders.

Anyone else have this problem?
ie the "Edit Associate Orders" is missing certain orders!


Ship
Shiperton Henethe