Problems with sending response to customer

[Dave Busenbark]

We have one store that is encountering this error:

There was an error sending your email receipt. Solution: sendmail is not
configured correctly. Permissions to sendmail might be wrong, for
instance.However, your order has been processed correctly.

We are using ShopSite Pro 4.1.1. The strange thing to me is that I can test
the site from a number of different computers and also using both IE and
Netscape and not duplicate the problem. I have been emailed the page from
several users as well as the owner of the hosting service. To date I have
been unable to identify anything in their situations that are common.

Has anyone had an experience with something like this?

Thanks

Dave

[loren_d_c]

Have you tried using the same shopper email address that the people having the
problem are using?

-Loren



Dave Busenbark wrote:

We have one store that is encountering this error:

There was an error sending your email receipt. Solution: sendmail is not
configured correctly. Permissions to sendmail might be wrong, for
instance.However, your order has been processed correctly.

We are using ShopSite Pro 4.1.1. The strange thing to me is that I can test
the site from a number of different computers and also using both IE and
Netscape and not duplicate the problem. I have been emailed the page from
several users as well as the owner of the hosting service. To date I have
been unable to identify anything in their situations that are common.

Has anyone had an experience with something like this?

Thanks

Dave

[Dave]

Hi Loren,

Thanks for the suggestion. Using the customer email results in an error. So
it appears that there is something not right with sendmail or the way I set
the store up. I will check into it further.

Thanks,
Dave
"Loren" <loren_d_c@yahoo.com> wrote in message
news:3E7218D1.4E70BFFB@yahoo.com...

Have you tried using the same shopper email address that the people having
the
problem are using?

-Loren



Dave Busenbark wrote:

We have one store that is encountering this error:

There was an error sending your email receipt. Solution: sendmail is not
configured correctly. Permissions to sendmail might be wrong, for
instance.However, your order has been processed correctly.

We are using ShopSite Pro 4.1.1. The strange thing to me is that I can
test
the site from a number of different computers and also using both IE and
Netscape and not duplicate the problem. I have been emailed the page
from
several users as well as the owner of the hosting service. To date I
have
been unable to identify anything in their situations that are common.

Has anyone had an experience with something like this?

Thanks

Dave