Some Customers Do not Read
Posted: Sun Jan 26, 2003 8:51 am
We have 1000s of audiobooks for sale at our ShopSite SC Pro 6.2 Web store
(www.audiobooksonline.com). Most audiobook titles come in two formats
(cassette and compact disc) and some come in a third (MP3 CD). Each of the
7300+ audiobook products has a [Purchase Audio Book] button AND an audiobook
CAN NOT be purchased (click on the [Purchase Audio Book] button) without a
notice that it is on CASSETTE, COMPACT DISC or MP3 CD.
When we use Stoneedge's Order Manager to send email shipping notices, we
manually insert in the email what the format is (CASSETTE, COMPACT DISC or
MP3 CD).
Unfortunately, some customers don't read the notices of the audiobook's
format (CASSETTE, COMPACT DISC or MP3 CD) and end up receiving a format they
can't listen to.
In our MS Access databased (on my desktop PC) of our 7300+ products) each of
these products has a FORMAT field entry of CASSETTE, COMPACT DISC or MP3 CD.
Currently the FORMAT field is not uploaded to our ShopSite store. I'd like
to include the product's FORMAT (CASSETTE, COMPACT DISC or MP3 CD) in the
Shopping Cart screen, the Shipping Screen AND the automatic order
confirmation email. Can I do this? How?
(www.audiobooksonline.com). Most audiobook titles come in two formats
(cassette and compact disc) and some come in a third (MP3 CD). Each of the
7300+ audiobook products has a [Purchase Audio Book] button AND an audiobook
CAN NOT be purchased (click on the [Purchase Audio Book] button) without a
notice that it is on CASSETTE, COMPACT DISC or MP3 CD.
When we use Stoneedge's Order Manager to send email shipping notices, we
manually insert in the email what the format is (CASSETTE, COMPACT DISC or
MP3 CD).
Unfortunately, some customers don't read the notices of the audiobook's
format (CASSETTE, COMPACT DISC or MP3 CD) and end up receiving a format they
can't listen to.
In our MS Access databased (on my desktop PC) of our 7300+ products) each of
these products has a FORMAT field entry of CASSETTE, COMPACT DISC or MP3 CD.
Currently the FORMAT field is not uploaded to our ShopSite store. I'd like
to include the product's FORMAT (CASSETTE, COMPACT DISC or MP3 CD) in the
Shopping Cart screen, the Shipping Screen AND the automatic order
confirmation email. Can I do this? How?