ShopSite Forums

Customer from Australia, where they have a 4 digit zip are having problems
entering the order. We set the system to determine sales tax based on zip.

Shopsite is telling customer they are entering an improper zip code.

Any solutions to this problem. We really like to have the sales tax
calculated based on zip. Since it save a lot of back office work when local
customers deliberate forget to include it in their order.

What is the zip they are entering?
6066

What is the error message they are getting?
Invalid zip code message on top of the 1st page of the shopping cart when

What is the version of ShopSite you are using?
6.1.1

Are you also using the UPS shipping feature?
No, we use the "Simple Shipping by Weight table"

What is the zip they are entering?
What is the error message they are getting?
What is the version of ShopSite you are using?
Are you also using the UPS shipping feature?

-Loren


Anime Castle wrote:

Customer from Australia, where they have a 4 digit zip are having
problems
entering the order. We set the system to determine sales tax based on
zip.

Shopsite is telling customer they are entering an improper zip code.

Any solutions to this problem. We really like to have the sales tax
calculated based on zip. Since it save a lot of back office work when
local
customers deliberate forget to include it in their order.

What is the zip they are entering?
6066

What is the error message they are getting?
Invalid zip code message on top of the 1st page of the shopping cart when
they hit the Checkout button.

What is the version of ShopSite you are using?
6.1.1

Are you also using the UPS shipping feature?
No, we use the "Simple Shipping by Weight table"

"Loren" <loren_d_c@yahoo.com> wrote in message
news:3DC2C14E.BCDCE70B@yahoo.com...
What is the zip they are entering?
What is the error message they are getting?
What is the version of ShopSite you are using?
Are you also using the UPS shipping feature?

-Loren


Anime Castle wrote:

Customer from Australia, where they have a 4 digit zip are having
problems
entering the order. We set the system to determine sales tax based on
zip.

Shopsite is telling customer they are entering an improper zip code.

Any solutions to this problem. We really like to have the sales tax
calculated based on zip. Since it save a lot of back office work when
local
customers deliberate forget to include it in their order.

ShopSite is checking for a minimum of 5 digits for the zip/postal code.
This will be changed to 3 or less in version 6.2.

-David H.
"Anime Castle" <info@animecastle.com> wrote in message
news:apugl8$kvk$1@support.shopsite.com...
What is the zip they are entering?
6066

What is the error message they are getting?
Invalid zip code message on top of the 1st page of the shopping cart
when
they hit the Checkout button.

What is the version of ShopSite you are using?
6.1.1

Are you also using the UPS shipping feature?
No, we use the "Simple Shipping by Weight table"

"Loren" <loren_d_c@yahoo.com> wrote in message
news:3DC2C14E.BCDCE70B@yahoo.com...
What is the zip they are entering?
What is the error message they are getting?
What is the version of ShopSite you are using?
Are you also using the UPS shipping feature?

-Loren


Anime Castle wrote:

Customer from Australia, where they have a 4 digit zip are having
problems
entering the order. We set the system to determine sales tax based
on
zip.

Shopsite is telling customer they are entering an improper zip code.

Any solutions to this problem. We really like to have the sales tax
calculated based on zip. Since it save a lot of back office work
when
local
customers deliberate forget to include it in their order.

We receive orders from Australia & New Zealand (countries with 4-digit
postal codes) and the orders come through OK. We are not using UPS or TAX by
ZIP code.

"David H" <david_hills@yahoo.com> wrote in message
news:aqbmtg$9p1$1@support.shopsite.com...
ShopSite is checking for a minimum of 5 digits for the zip/postal code.
This will be changed to 3 or less in version 6.2.

-David H.
"Anime Castle" <info@animecastle.com> wrote in message
news:apugl8$kvk$1@support.shopsite.com...
What is the zip they are entering?
6066

What is the error message they are getting?
Invalid zip code message on top of the 1st page of the shopping cart
when
they hit the Checkout button.

What is the version of ShopSite you are using?
6.1.1

Are you also using the UPS shipping feature?
No, we use the "Simple Shipping by Weight table"

"Loren" <loren_d_c@yahoo.com> wrote in message
news:3DC2C14E.BCDCE70B@yahoo.com...
What is the zip they are entering?
What is the error message they are getting?
What is the version of ShopSite you are using?
Are you also using the UPS shipping feature?

-Loren


Anime Castle wrote:

Customer from Australia, where they have a 4 digit zip are having
problems
entering the order. We set the system to determine sales tax based
on
zip.

Shopsite is telling customer they are entering an improper zip code.

Any solutions to this problem. We really like to have the sales tax
calculated based on zip. Since it save a lot of back office work
when
local
customers deliberate forget to include it in their order.