ShopSite Forums

Somehow, my customers are not getting their order number in their
ShopSite email receipt...what am I missing?

Jimmy Hilburger
www.switchhits.com

I just placed a test order on your store (sorry) and didn't see a
problem with the email receipt. The subject is "Switch Hits Receipt
Order 1017550" and then within the email it says "Order 1017550".

-Loren



Switch Hits wrote:

Somehow, my customers are not getting their order number in their
ShopSite email receipt...what am I missing?

Jimmy Hilburger
www.switchhits.com

Loren,

Where would this receipt be coming from: here is one of two receipts
I received today with no order number, some of the text from the
Preferences page, and other text I don't know where it's coming from:

Switch Hits
7707 Jeannette Place
New Orleans, LA 70118

========= GENERAL INFORMATION =========
Merchant : Switch Hits
Date/Time : 29-Jul-2002 08:50:50 PM CDT

========= ORDER INFORMATION =========
Invoice :
Description :
Amount : 39.00 (USD)
Payment Method : MasterCard

======== BILLING INFORMATION ========
Customer ID :
First Name : mary f.
Last Name : kelley
Company :
Address : 1 landmark square
City : port chester
State/Province : NY
Zip Code : 10573
Country : usa
Phone : 212-529-5555
Fax :
E-Mail : mfk90@yahoo.com

======= SHIPPING INFORMATION ========
First Name :
Last Name :
Company :
Address :
City :
State/Province :
Zip Code :
Country :

Thank you for shopping at Switch Hits.

Please print out this receipt and use your order number for all
correspondence.

--
Jimmy Hilburger
www.switchhits.com

"Loren" <loren_d_c@yahoo.com> wrote in message
news:3D480550.BDC7E0F6@yahoo.com...
I just placed a test order on your store (sorry) and didn't see a
problem with the email receipt. The subject is "Switch Hits Receipt
Order 1017550" and then within the email it says "Order 1017550".

-Loren



Switch Hits wrote:

Somehow, my customers are not getting their order number in their
ShopSite email receipt...what am I missing?

Jimmy Hilburger
www.switchhits.com

That is NOT a ShopSite receipt, I am guessing that it is being sent by
your credit card gateway.

-Loren


Switch Hits wrote:

Loren,

Where would this receipt be coming from: here is one of two receipts
I received today with no order number, some of the text from the
Preferences page, and other text I don't know where it's coming from:

Switch Hits
7707 Jeannette Place
New Orleans, LA 70118

========= GENERAL INFORMATION =========
Merchant : Switch Hits
Date/Time : 29-Jul-2002 08:50:50 PM CDT

========= ORDER INFORMATION =========
Invoice :
Description :
Amount : 39.00 (USD)
Payment Method : MasterCard

======== BILLING INFORMATION ========
Customer ID :
First Name : mary f.
Last Name : kelley
Company :
Address : 1 landmark square
City : port chester
State/Province : NY
Zip Code : 10573
Country : usa
Phone : 212-529-5555
Fax :
E-Mail : mfk90@yahoo.com

======= SHIPPING INFORMATION ========
First Name :
Last Name :
Company :
Address :
City :
State/Province :
Zip Code :
Country :

Thank you for shopping at Switch Hits.

Please print out this receipt and use your order number for all
correspondence.

--
Jimmy Hilburger
www.switchhits.com

"Loren" <loren_d_c@yahoo.com> wrote in message
news:3D480550.BDC7E0F6@yahoo.com...
I just placed a test order on your store (sorry) and didn't see a
problem with the email receipt. The subject is "Switch Hits Receipt
Order 1017550" and then within the email it says "Order 1017550".

-Loren



Switch Hits wrote:

Somehow, my customers are not getting their order number in their
ShopSite email receipt...what am I missing?

Jimmy Hilburger
www.switchhits.com

That is NOT a ShopSite receipt, I am guessing that it is being sent
by
your credit card gateway.

-Loren


Switch Hits wrote:

Loren,

Where would this receipt be coming from: here is one of two
receipts
I received today with no order number, some of the text from the
Preferences page, and other text I don't know where it's coming
from:

Switch Hits
7707 Jeannette Place
New Orleans, LA 70118

========= GENERAL INFORMATION =========
Merchant : Switch Hits
Date/Time : 29-Jul-2002 08:50:50 PM CDT

========= ORDER INFORMATION =========
Invoice :
Description :
Amount : 39.00 (USD)
Payment Method : MasterCard

======== BILLING INFORMATION ========
Customer ID :
First Name : mary f.
Last Name : kelley
Company :
Address : 1 landmark square
City : port chester
State/Province : NY
Zip Code : 10573
Country : usa
Phone : 212-529-5555
Fax :
E-Mail : mfk90@yahoo.com

======= SHIPPING INFORMATION ========
First Name :
Last Name :
Company :
Address :
City :
State/Province :
Zip Code :
Country :

Thank you for shopping at Switch Hits.

Please print out this receipt and use your order number for all
correspondence.

--
Jimmy Hilburger
www.switchhits.com

"Loren" <loren_d_c@yahoo.com> wrote in message
news:3D480550.BDC7E0F6@yahoo.com...
I just placed a test order on your store (sorry) and didn't see
a
problem with the email receipt. The subject is "Switch Hits
Receipt
Order 1017550" and then within the email it says "Order
1017550".

-Loren



Switch Hits wrote:

Somehow, my customers are not getting their order number in
their
ShopSite email receipt...what am I missing?

Jimmy Hilburger
www.switchhits.com

Jimmy -

That receipt looks like it came from Authorize.Net. If the
transaction
originated with or was captured by the Order Manager, it should have
included the Order Manager's order number in the Invoice field. We
now use
Authorize.Net here for our processing, and that's what we see there
in our
orders, although we do not have Authorize.Net send email messages to
our
customers (there's a limit to how many email messages you should
send to a
customer about one order.)

We cannot use the ShopSite order number for that because POS and
manual
orders in the Order Manager do not have ShopSite order numbers.

Hope that helps.

- Barney Stone, President
Stone Edge Technologies, Inc.
215-641-1837
www.ECommerceUtilities.com

Somehow, my customers are not getting their order number in their
ShopSite email receipt...what am I missing?

Jimmy Hilburger
www.switchhits.com