ShopSite Forums

When the customer makes an order with options like size, color
surcharge
etc, the title of the selection box is what is selected by default
and the
entire order can be made with selecting the option. These are
mandatory
options. How can I fix this?

That will work. But I would rather get it right the first time.
If this is the only way to deal with the problem. Can anyone tell me if
this needed feature is added to version 6.x?

Thanks

"Switch Hits" <jimmy@switchhits.com> wrote in message
news:aibvp2$spb$1@support.shopsite.com...
You could make your first option "Select Size" or "Select Color" but
you will still end up with orders coming in for Short Sleeve Jean
Shirt -- Select Color -- Medium. I have stock email messages in
StoneEdge Order Manager that invites them to make the change. In
fact, here is the message:

Hi Ryan,

Thank you for your order! One or more of your items
gave you color or metal choices which you did not make.
You'll notice a "Select Color", "Select Top Plate" or
"Select Bottom Plate" below. These are made to order
items and before we can move forward, we need a
reply to this email with the selection you desire.

If you see "Select Top Plate", your choices are Brass,
Gold, Copper, Nickel/Silver. If there is a Select Back
Plate", Black, White, Ivory, or Chrome is available.

Thank you. We look forward to hearing from you so
we can process your order and get your switchplate
made.

Lily Jean
www.switchhits.com



"Rex" <rbyrns@nunya.com> wrote in message
news:aibv7u$snu$1@support.shopsite.com...
When the customer makes an order with options like size, color
surcharge
etc, the title of the selection box is what is selected by default
and the
entire order can be made with selecting the option. These are
mandatory
options. How can I fix this?

You could make your first option "Select Size" or "Select Color" but
you will still end up with orders coming in for Short Sleeve Jean
Shirt -- Select Color -- Medium. I have stock email messages in
StoneEdge Order Manager that invites them to make the change. In
fact, here is the message:

Hi Ryan,

Thank you for your order! One or more of your items
gave you color or metal choices which you did not make.
You'll notice a "Select Color", "Select Top Plate" or
"Select Bottom Plate" below. These are made to order
items and before we can move forward, we need a
reply to this email with the selection you desire.

If you see "Select Top Plate", your choices are Brass,
Gold, Copper, Nickel/Silver. If there is a Select Back
Plate", Black, White, Ivory, or Chrome is available.

Thank you. We look forward to hearing from you so
we can process your order and get your switchplate
made.

Lily Jean
www.switchhits.com



"Rex" <rbyrns@nunya.com> wrote in message
news:aibv7u$snu$1@support.shopsite.com...
When the customer makes an order with options like size, color
surcharge
etc, the title of the selection box is what is selected by default
and the
entire order can be made with selecting the option. These are
mandatory
options. How can I fix this?

That will work. But I would rather get it right the first time.
If this is the only way to deal with the problem. Can anyone tell me if
this needed feature is added to version 6.x?

Thanks

"Switch Hits" <jimmy@switchhits.com> wrote in message
news:aibvp2$spb$1@support.shopsite.com...
You could make your first option "Select Size" or "Select Color" but
you will still end up with orders coming in for Short Sleeve Jean
Shirt -- Select Color -- Medium. I have stock email messages in
StoneEdge Order Manager that invites them to make the change. In
fact, here is the message:

Hi Ryan,

Thank you for your order! One or more of your items
gave you color or metal choices which you did not make.
You'll notice a "Select Color", "Select Top Plate" or
"Select Bottom Plate" below. These are made to order
items and before we can move forward, we need a
reply to this email with the selection you desire.

If you see "Select Top Plate", your choices are Brass,
Gold, Copper, Nickel/Silver. If there is a Select Back
Plate", Black, White, Ivory, or Chrome is available.

Thank you. We look forward to hearing from you so
we can process your order and get your switchplate
made.

Lily Jean
www.switchhits.com



"Rex" <rbyrns@nunya.com> wrote in message
news:aibv7u$snu$1@support.shopsite.com...
When the customer makes an order with options like size, color
surcharge
etc, the title of the selection box is what is selected by default
and the
entire order can be made with selecting the option. These are
mandatory
options. How can I fix this?

Rex,

Not just any 6.x, it must be 6.1 or greater, and I believe it must be
ShopSite Pro as well. To see the list of new features in v6.1 go to:
http://www.shopsite.com/help/6.1/en-US/ ... tures.html

There are links at the bottom of that page to take you to the list of new
features in v6.0 and from that page there is a link to the list of features
added in v5, etc.

-Loren

Rex wrote:

That will work. But I would rather get it right the first time.
If this is the only way to deal with the problem. Can anyone tell me if
this needed feature is added to version 6.x?

Thanks

"Switch Hits" <jimmy@switchhits.com> wrote in message
news:aibvp2$spb$1@support.shopsite.com...
You could make your first option "Select Size" or "Select Color" but
you will still end up with orders coming in for Short Sleeve Jean
Shirt -- Select Color -- Medium. I have stock email messages in
StoneEdge Order Manager that invites them to make the change. In
fact, here is the message:

Hi Ryan,

Thank you for your order! One or more of your items
gave you color or metal choices which you did not make.
You'll notice a "Select Color", "Select Top Plate" or
"Select Bottom Plate" below. These are made to order
items and before we can move forward, we need a
reply to this email with the selection you desire.

If you see "Select Top Plate", your choices are Brass,
Gold, Copper, Nickel/Silver. If there is a Select Back
Plate", Black, White, Ivory, or Chrome is available.

Thank you. We look forward to hearing from you so
we can process your order and get your switchplate
made.

Lily Jean
www.switchhits.com



"Rex" <rbyrns@nunya.com> wrote in message
news:aibv7u$snu$1@support.shopsite.com...
When the customer makes an order with options like size, color
surcharge
etc, the title of the selection box is what is selected by default
and the
entire order can be made with selecting the option. These are
mandatory
options. How can I fix this?