ShopSite Forums

Hi,

as we have received just another fraud order (passed to the fraud dept. of
the cc billing company immediately), I was looking again, how to gain more
information about the purchaser.

Updating to 6.1 which shows the IP number as soon as it becomes available
for BSD 4 (there will be a mail through the shopsite mailing list?!) is
one
thing.

The other thing is that I have now installed a product from
www.visualware.com called visualroute. There is a server license (10 user)
for 150 US$ that allows to be installed on a Win/Linux/etc. server and
then
all clients can perform lookups for IPs, hostnames etc. using any java
enable webbrowser. The geographical location of the computer using a
specific IP is shown on a map. (14 days free fully functional trial
version
is available fro download).

This means if we do receive souspicious orders, everybody working the
order
department can at least gain fast information where approx. the person
ordering was located by using the IP number and performing a visual trace.
An american or german credit card for an order originating from Indonesia,
Russia or China is normally a fraud order.

BTW: There is also a single computer license of visualroute for only 39,95
US$.

I though this maybe usefull to other merchants as well.

Best regards,
Niko
... waiting for 6.1 for BSD 4

Hi folks,

Also note, once you have the IP address you can just look up the IP
at: http://www.arin.net

That will give you information about the IP block and where it
originates...

Best Regards,
Jason



"Nikolaus Gruchot" <gruchot@watersafety.net> wrote in message
news:ah3rb2$7hn$1@support.shopsite.com...
Hi,

as we have received just another fraud order (passed to the fraud dept.
of
the cc billing company immediately), I was looking again, how to gain
more
information about the purchaser.

Updating to 6.1 which shows the IP number as soon as it becomes
available
for BSD 4 (there will be a mail through the shopsite mailing list?!) is
one
thing.

The other thing is that I have now installed a product from
www.visualware.com called visualroute. There is a server license (10
user)
for 150 US$ that allows to be installed on a Win/Linux/etc. server and
then
all clients can perform lookups for IPs, hostnames etc. using any java
enable webbrowser. The geographical location of the computer using a
specific IP is shown on a map. (14 days free fully functional trial
version
is available fro download).

This means if we do receive souspicious orders, everybody working the
order
department can at least gain fast information where approx. the person
ordering was located by using the IP number and performing a visual
trace.
An american or german credit card for an order originating from
Indonesia,
Russia or China is normally a fraud order.

BTW: There is also a single computer license of visualroute for only
39,95
US$.

I though this maybe usefull to other merchants as well.

Best regards,
Niko
... waiting for 6.1 for BSD 4

Be careful with IP Addresses, if the person is behind a Proxy Server or on
a
Company Network you might not get valid / correct IP addresses. They
really
are not a reliable way to locate individual persons or even real
locations.

Hi Keith,

this is correct. Buit you must agree, that it is not a common case that a
person would order from an IP address somewhere in Indonesia or Northern
Africa (even when it is a ISP Proxy IP), submit an US credit card and the
person ordering having a name like Daniili Shevatloskowky?!

I was looking for a one-click solution with an immediate _graphic_
feedback
for our sales persons, not for IT trained people.

Regards,
Niko

"Keith Palmer" <Keithp@logosoftwear.com> schrieb im Newsbeitrag
news:ah41p4$87k$1@support.shopsite.com...
Be careful with IP Addresses, if the person is behind a Proxy Server or
on
a
Company Network you might not get valid / correct IP addresses. They
really
are not a reliable way to locate individual persons or even real
locations.

Hi,

as we have received just another fraud order (passed to the fraud dept. of
the cc billing company immediately), I was looking again, how to gain more
information about the purchaser.

Updating to 6.1 which shows the IP number as soon as it becomes available
for BSD 4 (there will be a mail through the shopsite mailing list?!) is
one
thing.

The other thing is that I have now installed a product from
www.visualware.com called visualroute. There is a server license (10 user)
for 150 US$ that allows to be installed on a Win/Linux/etc. server and
then
all clients can perform lookups for IPs, hostnames etc. using any java
enable webbrowser. The geographical location of the computer using a
specific IP is shown on a map. (14 days free fully functional trial
version
is available fro download).

This means if we do receive souspicious orders, everybody working the
order
department can at least gain fast information where approx. the person
ordering was located by using the IP number and performing a visual trace.
An american or german credit card for an order originating from Indonesia,
Russia or China is normally a fraud order.

BTW: There is also a single computer license of visualroute for only 39,95
US$.

I though this maybe usefull to other merchants as well.

Best regards,
Niko
... waiting for 6.1 for BSD 4