ShopSite Forums

I'd like to know how others handle Gift Certificate sales in terms of not
double counting them.

We use ShopSite SC Pro V6.0.3 and StoneEdge's Order Manager.

Here's how the process goes:

1. An order is placed for a $30 Gift Certificate to be emailed to the
recipient. Prior to emailing it, we charge it to the customer's card
creating an income of $30.
2. The recipient uses the Gift Certificate to pay for $30 of product and we
ship.

Questions:

1. When does the "sale" occur?
2. How do you handle the payment for the Gift Certificate in OM?
3. How do you handle the shipment?

Thanks in advance