ShopSite Forums

I don't know about you folks, but I spend more time than I like
responding to "Where is my order" questions, even though the majority
of my orders ship within 24 hours. I even had a lady who ordered at
11pm on Friday night and the following Monday morning was inquiring
about the status of her order.

I know the big guys and gals have the ability for their customers to
enter an order number and get real time status of their order. This
goes beyond the UPS tracking that is available at our website. We do
have orders where items are shipped in multiple packages from
different facilities throughout the US (drop ships) and sometimes we
have to wait on a fresh batch (backordered) before we can ship. We
have stock emails we send explaining all this but we still get the
constant questions.

Does anyone have any insight or know of any compatible software where
customers could readily get real time order status and tracking of
their items?

Jimmy Hilburger
www.switchhits.com

Hi,

I have a retail store and we are choosing a new point of sale system with
inventory, etc. (we were doing all by hand).

For online sales, we are just returning to use shopsite again. Can shopsite
tie in with my real store inventory and a retqil point of sale system? So
if an order is filled online, it will also show up in our real store
inventory as sold, etc.

If yes, what do you recommend?

Thanks, Kevin

Kevin,

Stone Edge Order Manager has all of it and much more at www.stoneedge.com. But back to my real time order status question. Anybody have anything besides UPS tracking?

Jimmy Hilburger
www.switchhits.com


"Kevin Sullivan" <vantel@gis.net> wrote in message news:B8611CD4.921E%vantel@gis.net...
Hi,

I have a retail store and we are choosing a new point of sale system with
inventory, etc. (we were doing all by hand).

For online sales, we are just returning to use shopsite again. Can shopsite
tie in with my real store inventory and a retqil point of sale system? So
if an order is filled online, it will also show up in our real store
inventory as sold, etc.

If yes, what do you recommend?

Thanks, Kevin

Testing, one, 2, c.

Jimmy Hilburger
www.switchhits.com


"Switch Hits" <jimmy@switchhits.com> wrote in message news:a1eu02$35m$1@support.shopsite.com...

I don't know about you folks, but I spend more time than I like
responding to "Where is my order" questions, even though the majority
of my orders ship within 24 hours. I even had a lady who ordered at
11pm on Friday night and the following Monday morning was inquiring
about the status of her order.

I know the big guys and gals have the ability for their customers to
enter an order number and get real time status of their order. This
goes beyond the UPS tracking that is available at our website. We do
have orders where items are shipped in multiple packages from
different facilities throughout the US (drop ships) and sometimes we
have to wait on a fresh batch (backordered) before we can ship. We
have stock emails we send explaining all this but we still get the
constant questions.

Does anyone have any insight or know of any compatible software where
customers could readily get real time order status and tracking of
their items?

Jimmy Hilburger
www.switchhits.com

so I'm not the only one wondering if the newsgroup is working....


"Switch Hits" <jimmy@switchhits.com> wrote in message
news:a1q2ii$bv$1@support.shopsite.com...
Testing, one, 2, c.

Jimmy Hilburger
www.switchhits.com


"Switch Hits" <jimmy@switchhits.com> wrote in message
news:a1eu02$35m$1@support.shopsite.com...

I don't know about you folks, but I spend more time than I like
responding to "Where is my order" questions, even though the majority
of my orders ship within 24 hours. I even had a lady who ordered at
11pm on Friday night and the following Monday morning was inquiring
about the status of her order.

I know the big guys and gals have the ability for their customers to
enter an order number and get real time status of their order. This
goes beyond the UPS tracking that is available at our website. We do
have orders where items are shipped in multiple packages from
different facilities throughout the US (drop ships) and sometimes we
have to wait on a fresh batch (backordered) before we can ship. We
have stock emails we send explaining all this but we still get the
constant questions.

Does anyone have any insight or know of any compatible software where
customers could readily get real time order status and tracking of
their items?

Jimmy Hilburger
www.switchhits.com