ShopSite Forums

When a customer places an order, an e-mail is sent to the merchant. This
address is located in the Hosting Service section. I am trying to change
this e-mail address but no matter what I do, it won't change. I am running
5.0 on Linux. Any suggestions on changing this e-mail address.

Gary Kennedy / Melissa Buesing
http://www.martyshoes.com
customer.service@martyshoes.com

Marty Shoes Inc.
60 Enterprise Ave. N.
Secaucus, NJ 07094
Toll Free: 800-262-7897
Fax: 201-319-1446

What do you mean by 'it won't change'? Do you mean that after you make the
change and click the Save Changes button, if you were to go back in to the
page
the setting had reverted back to what it was before the change? Or do you
mean
that no matter what you change it to in Hosting Service, even though it
appears
the setting has changed when you look at the Hosting Service setting
again, the
email still comes from the original email addres?

One other question, did you recently move your store from one server to
another?

-Loren


Gary Kennedy wrote:

When a customer places an order, an e-mail is sent to the merchant.
This
address is located in the Hosting Service section. I am trying to
change
this e-mail address but no matter what I do, it won't change. I am
running
5.0 on Linux. Any suggestions on changing this e-mail address.

Gary Kennedy / Melissa Buesing
http://www.martyshoes.com
customer.service@martyshoes.com

Marty Shoes Inc.
60 Enterprise Ave. N.
Secaucus, NJ 07094
Toll Free: 800-262-7897
Fax: 201-319-1446

No I didn't change servers. The problem is fixed now. Every time I changed
the e-mail address in hosting, the change would appear correctly there but
the orders were still sent to old e-mail address. I found the problem in
store.aa

Gary Kennedy / Melissa Buesing
http://www.martyshoes.com
customer.service@martyshoes.com

Marty Shoes Inc.
60 Enterprise Ave. N.
Secaucus, NJ 07094
Toll Free: 800-262-7897
Fax: 201-319-1446
"Loren" <loren_d_c@yahoo.com> wrote in message
news:3BA78E72.986FFDED@yahoo.com...
What do you mean by 'it won't change'? Do you mean that after you make the
change and click the Save Changes button, if you were to go back in to the
page
the setting had reverted back to what it was before the change? Or do you
mean
that no matter what you change it to in Hosting Service, even though it
appears
the setting has changed when you look at the Hosting Service setting
again, the
email still comes from the original email addres?

One other question, did you recently move your store from one server to
another?

-Loren


Gary Kennedy wrote:

When a customer places an order, an e-mail is sent to the merchant.
This
address is located in the Hosting Service section. I am trying to
change
this e-mail address but no matter what I do, it won't change. I am
running
5.0 on Linux. Any suggestions on changing this e-mail address.

Gary Kennedy / Melissa Buesing
http://www.martyshoes.com
customer.service@martyshoes.com

Marty Shoes Inc.
60 Enterprise Ave. N.
Secaucus, NJ 07094
Toll Free: 800-262-7897
Fax: 201-319-1446

Is the store.aa file in the shopping cart cgi directories a symbolic
link to the one in the backoffice cgi directory like it should be? If it
is not, and it is an actual file, any time you make changes in the
backoffice to a setting that is contained in this file it wouldn't be
reflected in the shopping cart.

-Loren



Gary Kennedy wrote:

No I didn't change servers. The problem is fixed now. Every time I
changed
the e-mail address in hosting, the change would appear correctly there
but
the orders were still sent to old e-mail address. I found the problem
in
store.aa

Gary Kennedy / Melissa Buesing
http://www.martyshoes.com
customer.service@martyshoes.com

Marty Shoes Inc.
60 Enterprise Ave. N.
Secaucus, NJ 07094
Toll Free: 800-262-7897
Fax: 201-319-1446
"Loren" <loren_d_c@yahoo.com> wrote in message
news:3BA78E72.986FFDED@yahoo.com...
What do you mean by 'it won't change'? Do you mean that after you make
the
change and click the Save Changes button, if you were to go back in to
the
page
the setting had reverted back to what it was before the change? Or do
you
mean
that no matter what you change it to in Hosting Service, even though
it
appears
the setting has changed when you look at the Hosting Service setting
again, the
email still comes from the original email addres?

One other question, did you recently move your store from one server
to
another?

-Loren


Gary Kennedy wrote:

When a customer places an order, an e-mail is sent to the merchant.
This
address is located in the Hosting Service section. I am trying to
change
this e-mail address but no matter what I do, it won't change. I am
running
5.0 on Linux. Any suggestions on changing this e-mail address.

Gary Kennedy / Melissa Buesing
http://www.martyshoes.com
customer.service@martyshoes.com

Marty Shoes Inc.
60 Enterprise Ave. N.
Secaucus, NJ 07094
Toll Free: 800-262-7897
Fax: 201-319-1446