VeriSign/Signio issue with ShopSite v4.3 and earlier

[David H]

FYI, the following was sent to the ShopSite Technical Bulletin Listserver.
-David H.

Dear ShopSite Tech Bulletin Subscriber:

If you use VeriSign (formerly Signio, PaymentNet, Seque Systems, and On-line
Analysis) as a payment gateway with ShopSite version 4.3 or earlier you need
to be aware of the following information.

Sometime Thursday evening on July 19, 2001 the VeriSign payment gateway
stopped working in ShopSite versions 4.3 and earlier. Symptoms of the
problem include:

1) The order does not complete from the billing page when you click on the
"Submit this Order" (or "Finalize Order") button. The CGI (browser page)
times out.
2) After the above happens you may get "The database is locked" messages.
Clearing the locks via the ShopSite Utilities menu does not solve the
problem because the next time an order is placed the CGI times out and a new
lock remains.

To immediately work-around or solve this problem you can either:

1) Set ShopSite to capture orders for manual processing and then re-enter
them via your VeriSign web interface.
2) Upgrade to ShopSite v5.0.1

ShopSite, Inc. is providing VeriSign information and test stores so that
they can diagnose the problem. Hopefully a solution will be found quickly
but in the meantime the above two options are the only solutions.

MANUAL PROCESSING
To instruct ShopSite to capture orders for manual processing:
1) Go to Commerce Setup
2) Click on the Payment button
3) Select the "manual (off-line)" radio button
4) Save the changes

UPGRADING TO 5.0.1
To upgrade to ShopSite v5.0.1:
1) If you are hosted at a ShopSite partner contact your ISP.
2) If you are not hosted at a ShopSite partner have your admin e-mail
info@shopsite.com and note that you want to upgrade to 5.0.1 to solve a
VeriSign payment gateway problem.
Note that Version 5.x is not available for the NT or Windows 2000 server
platform (but a beta version is available). It is also not available for
Solaris Intel platforms.

WHY DOES SHOPSITE v5.x WORK?
ShopSite versions 4.3 and earlier used version 1.x of the VeriSign payment
gateway interface. ShopSite v5.0 uses version 2.x of VeriSign's interface.
It may be that the current problems are unique to the 1.x VeriSign gateway
interface.

HOW WILL I KNOW WHEN THERE IS A FIX?
If there is new information on this issue it will be e-mailed to the
technical bulletin listserver and posted on the newsgroup. For information
on subscribing (for free) to these services view the support page at:
http://www.shopsite.com/support/index.html



******************************************************
* MISCELLANEOUS *
******************************************************
* To UNSUBSCRIBE: Send an e-mail to tech-bulletin@shopsite.com
The words "unsubscribe" (minus the quotes) must be placed in the *body* of
your message.

*Details on ShopSite Technical Support are available at
http://www.shopsite.com/support/index.html

******************************************************


Regards,
The ShopSite Technical Support Team

[loren_d_c]

I just saw an email from VeriSign saying they had fixed the problem, so
if you are experiencing this problem you can try turning VeriSign back
on and placing an order in your store with a valid credit card. If your
products are a little pricey and you don't want to have a hold for the
full amount of purchase placed on your card then I would recommend
creating a $1 test product and ordering it through Merchandising ->
OrderAnywhere, you don't even have to put it out in your store.

I imagine there will be something a little more 'official' go out to the
ShopSiteTech list tomorrow and David will again post a copy here.

-Loren


David H wrote:

FYI, the following was sent to the ShopSite Technical Bulletin Listserver.
-David H.

Dear ShopSite Tech Bulletin Subscriber:

If you use VeriSign (formerly Signio, PaymentNet, Seque Systems, and On-line
Analysis) as a payment gateway with ShopSite version 4.3 or earlier you need
to be aware of the following information.

Sometime Thursday evening on July 19, 2001 the VeriSign payment gateway
stopped working in ShopSite versions 4.3 and earlier. Symptoms of the
problem include:

1) The order does not complete from the billing page when you click on the
"Submit this Order" (or "Finalize Order") button. The CGI (browser page)
times out.
2) After the above happens you may get "The database is locked" messages.
Clearing the locks via the ShopSite Utilities menu does not solve the
problem because the next time an order is placed the CGI times out and a new
lock remains.

To immediately work-around or solve this problem you can either:

1) Set ShopSite to capture orders for manual processing and then re-enter
them via your VeriSign web interface.
2) Upgrade to ShopSite v5.0.1

ShopSite, Inc. is providing VeriSign information and test stores so that
they can diagnose the problem. Hopefully a solution will be found quickly
but in the meantime the above two options are the only solutions.

MANUAL PROCESSING
To instruct ShopSite to capture orders for manual processing:
1) Go to Commerce Setup
2) Click on the Payment button
3) Select the "manual (off-line)" radio button
4) Save the changes

UPGRADING TO 5.0.1
To upgrade to ShopSite v5.0.1:
1) If you are hosted at a ShopSite partner contact your ISP.
2) If you are not hosted at a ShopSite partner have your admin e-mail
info@shopsite.com and note that you want to upgrade to 5.0.1 to solve a
VeriSign payment gateway problem.
Note that Version 5.x is not available for the NT or Windows 2000 server
platform (but a beta version is available). It is also not available for
Solaris Intel platforms.

WHY DOES SHOPSITE v5.x WORK?
ShopSite versions 4.3 and earlier used version 1.x of the VeriSign payment
gateway interface. ShopSite v5.0 uses version 2.x of VeriSign's interface.
It may be that the current problems are unique to the 1.x VeriSign gateway
interface.

HOW WILL I KNOW WHEN THERE IS A FIX?
If there is new information on this issue it will be e-mailed to the
technical bulletin listserver and posted on the newsgroup. For information
on subscribing (for free) to these services view the support page at:
http://www.shopsite.com/support/index.html

******************************************************
* MISCELLANEOUS *
******************************************************
* To UNSUBSCRIBE: Send an e-mail to tech-bulletin@shopsite.com
The words "unsubscribe" (minus the quotes) must be placed in the *body* of
your message.

*Details on ShopSite Technical Support are available at
http://www.shopsite.com/support/index.html

******************************************************

Regards,
The ShopSite Technical Support Team