V5 for NT?

[Jake VanNoy]

We run ShopSite 4.1.1 on NT at Interland. On Thursday, our site was down
(never was told why) but since it came back, our cart hasn't worked. The
symptom is a hang (and eventual CGI timeout) when "submitting" the order for
credit card verification. I've tried removing locks, and Interland's
eCommerce team couldn't resolve the problem on Friday.

Verisign is telling us to upgrade to ShopSite 5. that it will "fix the
problem" without explaining why. But Interland has been very slow to
upgrade to 5, and we don't get to upgrade without them making that decision.

advice?

Jake VanNoy
www.nwoods.com

[Jake VanNoy]

Verisign is telling me that 4.1.1 is incompatible with them now, and that I
have to upgrade to get this working. If other people are having problems
between older versions of ShopSite & Verisign, you're probably in the same
boat I'm in.

The problems started thursday night...

Jake

[Jake VanNoy]

Verisign has "escalated this to engineering with high priority". I've been
quite impressed with how hard they've worked on this problem over the
weekend. Hopefully Verisign and ShopSite can work out a solution to this
problem quickly....

Jake

[Gehrig Ikeda]

Jake,
Received this e-mail from Shopsite TODAY. Believe this is related to your
problem:
Dear ShopSite Tech Bulletin Subscriber:

If you use VeriSign (formerly Signio, PaymentNet, Seque Systems, and On-line
Analysis) as a payment gateway with ShopSite version
4.3 or earlier you need to be aware of the following information.

Sometime Thursday evening on July 19, 2001 the VeriSign payment gateway
stopped working in ShopSite versions 4.3 and earlier.
Symptoms of the problem include:

1) The order does not complete from the billing page when you click on
the "Submit this Order" (or "Finalize Order") button. The
CGI (browser page) times out.
2) After the above happens you may get "The database is locked" messages.
Clearing the locks via the ShopSite Utilities menu does
not solve the problem because the next time an order is placed the CGI times
out and a new lock remains.

To immediately work-around or solve this problem you can either:

1) Set ShopSite to capture orders for manual processing and then re-enter
them via your VeriSign web interface.
2) Upgrade to ShopSite v5.0.1

ShopSite, Inc. is providing VeriSign information and test stores so that
they can diagnose the problem. Hopefully a solution will
be found quickly but in the meantime the above two options are the only
solutions.

MANUAL PROCESSING
To instruct ShopSite to capture orders for manual processing:
1) Go to Commerce Setup
2) Click on the Payment button
3) Select the "manual (off-line)" radio button
4) Save the changes

UPGRADING TO 5.0.1
To upgrade to ShopSite v5.0.1:
1) If you are hosted at a ShopSite partner contact your ISP.
2) If you are not hosted at a ShopSite partner have your admin e-mail
info@shopsite.com and note that you want to upgrade to 5.0.1
to solve a VeriSign payment gateway problem.
Note that Version 5.x is not available for the NT or Windows 2000 server
platform (but a beta version is available). It is also not
available for Solaris Intel platforms.

WHY DOES SHOPSITE v5.x WORK?
ShopSite versions 4.3 and earlier used version 1.x of the VeriSign payment
gateway interface. ShopSite v5.0 uses version 2.x of
VeriSign's interface. It may be that the current problems are unique to the
1.x VeriSign gateway interface.

HOW WILL I KNOW WHEN THERE IS A FIX?
If there is new information on this issue it will be e-mailed to the
technical bulletin listserver and posted on the newsgroup. For
information on subscribing (for free) to these services view the support
page at:
http://www.shopsite.com/support/index.html

"Jake VanNoy" <vannoy@nwoods.com> wrote in message
news:9jf04b$fr8$1@support.shopsite.com...

We run ShopSite 4.1.1 on NT at Interland. On Thursday, our site was down
(never was told why) but since it came back, our cart hasn't worked. The
symptom is a hang (and eventual CGI timeout) when "submitting" the order
for
credit card verification. I've tried removing locks, and Interland's
eCommerce team couldn't resolve the problem on Friday.

Verisign is telling us to upgrade to ShopSite 5. that it will "fix the
problem" without explaining why. But Interland has been very slow to
upgrade to 5, and we don't get to upgrade without them making that
decision.

advice?

Jake VanNoy
www.nwoods.com