Inconsistent MoreInformationText tag

[Weiss Tool]

Just as I found a solution to the page template problem I was having, I am
find that the moreInforamtionText tag in a products template is giving me
problems. What really disturbs me is that we have been using a custom
product template for quite a while and I just now noticed the odd results.
For some products the tag is replaced as you would expect other times it is
just removed and replaced with nothing. Have you seen this before? If I go
to the default template, the text always appears. I can't make heads or
tails of this other than it appears to only effect certain products, with
regularity. We are using SS Pro 4.3.

Thanks you David

[loren_d_c]

Is the word "if" in the text of the more info pages that don't work?

-Loren

Weiss Tool wrote:

Just as I found a solution to the page template problem I was having, I am
find that the moreInforamtionText tag in a products template is giving me
problems. What really disturbs me is that we have been using a custom
product template for quite a while and I just now noticed the odd results.
For some products the tag is replaced as you would expect other times it is
just removed and replaced with nothing. Have you seen this before? If I go
to the default template, the text always appears. I can't make heads or
tails of this other than it appears to only effect certain products, with
regularity. We are using SS Pro 4.3.

Thanks you David

[David Sheridan]

Thanks for the reply Loren. I actually figured it out a bit after posting.
This is the second time this has happened (although not exact). The current
problem stems from 'if' in the more info text. The prior problem, stemmed
from the word 'TIF' (name of a manufacturer we carry. It took me a bit to
make re-evaluate 'tif' as 'if' and then bingo.
I have worked around this with character codes replacing the 60 odd
occurances of it in our database. I am not sure how much use the custom
templates receives from other customers, but that is one doozy of a bug
IMHO. I did not find any mention of this in the 4.3 documentation or in the
knowledge base. It should be obvious.

Are there any other keywords that should be avoided?

Any SS solutions for this in the pipeline?

Thanks
david

[loren_d_c]

In the knowledgebase I searched for 'custom template bug' and selected
'All' from the keywords pulldown and I got 5 hits, the second of which,
S03951 (ShopSite 4.3: "if" in the text fields of custom templates /
problems with descriptions or more info page (customparser.pl)),
describes this problem.

Anyway, as mentioned in the solution, there is a patch on the
ftp.shopsite.com anonymous ftp site. You can find it by going to the
site, cd to patch/v4.3/Your_OS/ and get the file customparser.pl.

It is also fixed in v5.0.1, so getting your host to upgrade you to the
latest will also fix the problem.

-Loren



David Sheridan wrote:

Thanks for the reply Loren. I actually figured it out a bit after posting.
This is the second time this has happened (although not exact). The current
problem stems from 'if' in the more info text. The prior problem, stemmed
from the word 'TIF' (name of a manufacturer we carry. It took me a bit to
make re-evaluate 'tif' as 'if' and then bingo.
I have worked around this with character codes replacing the 60 odd
occurances of it in our database. I am not sure how much use the custom
templates receives from other customers, but that is one doozy of a bug
IMHO. I did not find any mention of this in the 4.3 documentation or in the
knowledge base. It should be obvious.

Are there any other keywords that should be avoided?

Any SS solutions for this in the pipeline?

Thanks
david

[Weiss Tool]

Fair enough. I now can 'see' it there since I now that I know what the cause
was.

Thank you again for your time.
David