ShopSite Not Showing Credit Card Numbers

[Larry Bohen]

We've had a few instances where we thought ShopSite SC Pro 6.3 was allowing
an order to be finalized without a credit card number. The method of payment
(VISA, MC, AMEX, Discover) and a funny looking CVV (9710 877) would show in
the Back Office Orders section, however no credit card number. We would
followup with the customer and get their CC number. The 9710 in the funny
looking CVV was actually the last four digits of the customer's CC#.

One of these customers called and gave us his CC #. He was quite sure he had
entered it in the online order. What I discovered when I went to enter the
CC# into Order Manager was that the CC # was already in Order Manager. I
checked another order (customer who hadn't called yet with his CC#) and his
CC# was already in OM. For some reason ShopSite wasn't revealing the CC#,
but it was being imported into OM.

Anyone else have this situation?

[Rusty]

Just went to SS 6.3 Manager and no CC info displayed at all and I don't have
an order manager. Although may be more secure--but---if I need to make an
adjustment!!!!!!! Use authnet gateway.

"Larry Bohen" <lbohen@audiobooksonline.com> wrote in message
news:ba5b9c$af5$1@support.shopsite.com...

We've had a few instances where we thought ShopSite SC Pro 6.3 was
allowing
an order to be finalized without a credit card number. The method of
payment
(VISA, MC, AMEX, Discover) and a funny looking CVV (9710 877) would show
in
the Back Office Orders section, however no credit card number. We would
followup with the customer and get their CC number. The 9710 in the funny
looking CVV was actually the last four digits of the customer's CC#.

One of these customers called and gave us his CC #. He was quite sure he
had
entered it in the online order. What I discovered when I went to enter the
CC# into Order Manager was that the CC # was already in Order Manager. I
checked another order (customer who hadn't called yet with his CC#) and
his
CC# was already in OM. For some reason ShopSite wasn't revealing the CC#,
but it was being imported into OM.

Anyone else have this situation?

[Gary Kennedy]

When the file is downloaded I get the credit card numbers. After the file
download the info is loaded into Order Manager if you have it and the
numbers do appear. If you don't have order manager and delete your orders
regularly, you should download a file everyday and save it for future
reference.

Gary Kennedy
Marty Shoes Inc.
http://www.martyshoes.com
gkennedy@martyshoes.com

Marty Shoes Inc.
60 Enterprise Ave. N.
Secaucus, NJ 07094
Toll Free: 800-262-7897
Fax: 201-319-1446
"Larry Bohen" <lbohen@audiobooksonline.com> wrote in message
news:ba5b9c$af5$1@support.shopsite.com...

We've had a few instances where we thought ShopSite SC Pro 6.3 was
allowing
an order to be finalized without a credit card number. The method of
payment
(VISA, MC, AMEX, Discover) and a funny looking CVV (9710 877) would show
in
the Back Office Orders section, however no credit card number. We would
followup with the customer and get their CC number. The 9710 in the funny
looking CVV was actually the last four digits of the customer's CC#.

One of these customers called and gave us his CC #. He was quite sure he
had
entered it in the online order. What I discovered when I went to enter the
CC# into Order Manager was that the CC # was already in Order Manager. I
checked another order (customer who hadn't called yet with his CC#) and
his
CC# was already in OM. For some reason ShopSite wasn't revealing the CC#,
but it was being imported into OM.

Anyone else have this situation?

[Rusty]

Thanks Gary--I don't have Order Manager and have discovered that by
downloading orders that information is displayed--but quite difficult to
decipher--any suggestions on type of file to download and a program that
will display the information in a more orderly format? I've heard how good
Order Manager is--but a bit pricey for our size business.

"Gary Kennedy" <gkennedy@martyshoes.com> wrote in message
news:ba5lug$b3a$1@support.shopsite.com...

When the file is downloaded I get the credit card numbers. After the file
download the info is loaded into Order Manager if you have it and the
numbers do appear. If you don't have order manager and delete your orders
regularly, you should download a file everyday and save it for future
reference.

Gary Kennedy
Marty Shoes Inc.
http://www.martyshoes.com
gkennedy@martyshoes.com

Marty Shoes Inc.
60 Enterprise Ave. N.
Secaucus, NJ 07094
Toll Free: 800-262-7897
Fax: 201-319-1446
"Larry Bohen" <lbohen@audiobooksonline.com> wrote in message
news:ba5b9c$af5$1@support.shopsite.com...
We've had a few instances where we thought ShopSite SC Pro 6.3 was
allowing
an order to be finalized without a credit card number. The method of
payment
(VISA, MC, AMEX, Discover) and a funny looking CVV (9710 877) would show
in
the Back Office Orders section, however no credit card number. We would
followup with the customer and get their CC number. The 9710 in the
funny
looking CVV was actually the last four digits of the customer's CC#.

One of these customers called and gave us his CC #. He was quite sure he
had
entered it in the online order. What I discovered when I went to enter
the
CC# into Order Manager was that the CC # was already in Order Manager. I
checked another order (customer who hadn't called yet with his CC#) and
his
CC# was already in OM. For some reason ShopSite wasn't revealing the
CC#,
but it was being imported into OM.

Anyone else have this situation?

[Norman]

If you look at the new features of 6.3, not showing a credit card number is
supposely a new security feature. ShopSite is a fine product but I am
irritated by this feature. I think that removing critical info from the
order should be an optional thing that we decide if we want and not just
something thrown into the software by the software developer. In my opinion
this having to either purchase expensive software to easily get the number
or else manually download a file and have to copy numbers by hand is just
ridiculous.

Norman
1 Ocean Boulevard
http://www.web8.com/ocean

"Larry Bohen" <lbohen@audiobooksonline.com> wrote in message
news:ba5b9c$af5$1@support.shopsite.com...

We've had a few instances where we thought ShopSite SC Pro 6.3 was
allowing
an order to be finalized without a credit card number. The method of
payment
(VISA, MC, AMEX, Discover) and a funny looking CVV (9710 877) would show
in
the Back Office Orders section, however no credit card number. We would
followup with the customer and get their CC number. The 9710 in the funny
looking CVV was actually the last four digits of the customer's CC#.

One of these customers called and gave us his CC #. He was quite sure he
had
entered it in the online order. What I discovered when I went to enter the
CC# into Order Manager was that the CC # was already in Order Manager. I
checked another order (customer who hadn't called yet with his CC#) and
his
CC# was already in OM. For some reason ShopSite wasn't revealing the CC#,
but it was being imported into OM.

Anyone else have this situation?

[Larry Bohen]

Are you saying that 6.3 is not supposed to show the credit card number in
the Back Office Orders /View Orders section?

Our experience is that MOST of the time, 6.3 shows the CC numbers.
Occasionally the CC # is NOT shown and the CVV is seven digits long with the
first four being the last four of the CC.

"Norman" <Shop@web8.com> wrote in message
news:ba625b$c0m$1@support.shopsite.com...

If you look at the new features of 6.3, not showing a credit card number
is
supposely a new security feature. ShopSite is a fine product but I am
irritated by this feature. I think that removing critical info from the
order should be an optional thing that we decide if we want and not just
something thrown into the software by the software developer. In my
opinion
this having to either purchase expensive software to easily get the number
or else manually download a file and have to copy numbers by hand is just
ridiculous.

Norman
1 Ocean Boulevard
http://www.web8.com/ocean

"Larry Bohen" <lbohen@audiobooksonline.com> wrote in message
news:ba5b9c$af5$1@support.shopsite.com...
We've had a few instances where we thought ShopSite SC Pro 6.3 was
allowing
an order to be finalized without a credit card number. The method of
payment
(VISA, MC, AMEX, Discover) and a funny looking CVV (9710 877) would show
in
the Back Office Orders section, however no credit card number. We would
followup with the customer and get their CC number. The 9710 in the
funny
looking CVV was actually the last four digits of the customer's CC#.

One of these customers called and gave us his CC #. He was quite sure he
had
entered it in the online order. What I discovered when I went to enter
the
CC# into Order Manager was that the CC # was already in Order Manager. I
checked another order (customer who hadn't called yet with his CC#) and
his
CC# was already in OM. For some reason ShopSite wasn't revealing the
CC#,
but it was being imported into OM.

Anyone else have this situation?

[Larry Bohen]

Here's what "New Features in ShopSite SC Pro 6.3" says: "To help protect
credit card information, only the last four digits of a credit card number
are displayed to merchants if the transaction was processed through a
real-time payment gateway."

The above security feature does not apply in our case because we DO NOT use
a payment gateway.

"Larry Bohen" <lbohen@audiobooksonline.com> wrote in message
news:ba6aht$ck0$1@support.shopsite.com...

Are you saying that 6.3 is not supposed to show the credit card number in
the Back Office Orders /View Orders section?

Our experience is that MOST of the time, 6.3 shows the CC numbers.
Occasionally the CC # is NOT shown and the CVV is seven digits long with
the
first four being the last four of the CC.

"Norman" <Shop@web8.com> wrote in message
news:ba625b$c0m$1@support.shopsite.com...
If you look at the new features of 6.3, not showing a credit card number
is
supposely a new security feature. ShopSite is a fine product but I am
irritated by this feature. I think that removing critical info from the
order should be an optional thing that we decide if we want and not just
something thrown into the software by the software developer. In my
opinion
this having to either purchase expensive software to easily get the
number
or else manually download a file and have to copy numbers by hand is
just
ridiculous.

Norman
1 Ocean Boulevard
http://www.web8.com/ocean

"Larry Bohen" <lbohen@audiobooksonline.com> wrote in message
news:ba5b9c$af5$1@support.shopsite.com...
We've had a few instances where we thought ShopSite SC Pro 6.3 was
allowing
an order to be finalized without a credit card number. The method of
payment
(VISA, MC, AMEX, Discover) and a funny looking CVV (9710 877) would
show
in
the Back Office Orders section, however no credit card number. We
would
followup with the customer and get their CC number. The 9710 in the
funny
looking CVV was actually the last four digits of the customer's CC#.

One of these customers called and gave us his CC #. He was quite sure
he
had
entered it in the online order. What I discovered when I went to enter
the
CC# into Order Manager was that the CC # was already in Order Manager.
I
checked another order (customer who hadn't called yet with his CC#)
and
his
CC# was already in OM. For some reason ShopSite wasn't revealing the
CC#,
but it was being imported into OM.

Anyone else have this situation?

[Norman]

We upgraded to Pro 6.3 last month and suddenly the complete CC# not longer
was on the order. We do use a realtime gateway. As a result of frantic
emails and the features list, I came to the understanding that this is a
security feature of 6.3. It would certainly be good if someone in the know
from ShopSite would join this discussion to explain what is going on.

Norman
1 Ocean Boulevard
http://www.web8.com/ocean

"Larry Bohen" <lbohen@audiobooksonline.com> wrote in message
news:ba6aht$ck0$1@support.shopsite.com...

Are you saying that 6.3 is not supposed to show the credit card number in
the Back Office Orders /View Orders section?

Our experience is that MOST of the time, 6.3 shows the CC numbers.
Occasionally the CC # is NOT shown and the CVV is seven digits long with
the
first four being the last four of the CC.

"Norman" <Shop@web8.com> wrote in message
news:ba625b$c0m$1@support.shopsite.com...
If you look at the new features of 6.3, not showing a credit card number
is
supposely a new security feature. ShopSite is a fine product but I am
irritated by this feature. I think that removing critical info from the
order should be an optional thing that we decide if we want and not just
something thrown into the software by the software developer. In my
opinion
this having to either purchase expensive software to easily get the
number
or else manually download a file and have to copy numbers by hand is
just
ridiculous.

Norman
1 Ocean Boulevard
http://www.web8.com/ocean

"Larry Bohen" <lbohen@audiobooksonline.com> wrote in message
news:ba5b9c$af5$1@support.shopsite.com...
We've had a few instances where we thought ShopSite SC Pro 6.3 was
allowing
an order to be finalized without a credit card number. The method of
payment
(VISA, MC, AMEX, Discover) and a funny looking CVV (9710 877) would
show
in
the Back Office Orders section, however no credit card number. We
would
followup with the customer and get their CC number. The 9710 in the
funny
looking CVV was actually the last four digits of the customer's CC#.

One of these customers called and gave us his CC #. He was quite sure
he
had
entered it in the online order. What I discovered when I went to enter
the
CC# into Order Manager was that the CC # was already in Order Manager.
I
checked another order (customer who hadn't called yet with his CC#)
and
his
CC# was already in OM. For some reason ShopSite wasn't revealing the
CC#,
but it was being imported into OM.

Anyone else have this situation?

[Rusty]

I agree Norman--I asked for an explanation from my Shopsite Partner reseller
Host-no answer yet. I have used Shopsite Manager for over 2 years--and this
6.3 is causing me a lot of problems. First, I was not able to "Bill Orders"
from Shopsite-had to go into Authnet to capture--a fix was implemented but
was told by Shopsite I "Cannot change my authnet password until THEY speak
to the engineers. That is surely not security minded. Also, on test orders I
get 4 receipts--2 from my Shopsite order 2 from my Authnet--Thirdly, am
seeing of declines in my unsettled transactions--AVS not available try
again----and when I test orders more than frequent "enter valid credit card
number".
"Norman" <Shop@web8.com> wrote in message
news:ba8hhp$pvq$1@support.shopsite.com...

We upgraded to Pro 6.3 last month and suddenly the complete CC# not longer
was on the order. We do use a realtime gateway. As a result of frantic
emails and the features list, I came to the understanding that this is a
security feature of 6.3. It would certainly be good if someone in the
know
from ShopSite would join this discussion to explain what is going on.

Norman
1 Ocean Boulevard
http://www.web8.com/ocean

"Larry Bohen" <lbohen@audiobooksonline.com> wrote in message
news:ba6aht$ck0$1@support.shopsite.com...
Are you saying that 6.3 is not supposed to show the credit card number
in
the Back Office Orders /View Orders section?

Our experience is that MOST of the time, 6.3 shows the CC numbers.
Occasionally the CC # is NOT shown and the CVV is seven digits long with
the
first four being the last four of the CC.

"Norman" <Shop@web8.com> wrote in message
news:ba625b$c0m$1@support.shopsite.com...
If you look at the new features of 6.3, not showing a credit card
number
is
supposely a new security feature. ShopSite is a fine product but I am
irritated by this feature. I think that removing critical info from
the
order should be an optional thing that we decide if we want and not
just
something thrown into the software by the software developer. In my
opinion
this having to either purchase expensive software to easily get the
number
or else manually download a file and have to copy numbers by hand is
just
ridiculous.

Norman
1 Ocean Boulevard
http://www.web8.com/ocean

"Larry Bohen" <lbohen@audiobooksonline.com> wrote in message
news:ba5b9c$af5$1@support.shopsite.com...
We've had a few instances where we thought ShopSite SC Pro 6.3 was
allowing
an order to be finalized without a credit card number. The method of
payment
(VISA, MC, AMEX, Discover) and a funny looking CVV (9710 877) would
show
in
the Back Office Orders section, however no credit card number. We
would
followup with the customer and get their CC number. The 9710 in the
funny
looking CVV was actually the last four digits of the customer's CC#.

One of these customers called and gave us his CC #. He was quite
sure
he
had
entered it in the online order. What I discovered when I went to
enter
the
CC# into Order Manager was that the CC # was already in Order
Manager.
I
checked another order (customer who hadn't called yet with his CC#)
and
his
CC# was already in OM. For some reason ShopSite wasn't revealing the
CC#,
but it was being imported into OM.

Anyone else have this situation?

[Gary Kennedy]

If you do a txt download, you will see the numbers very easily in Excel or
any spreadsheet program.

Gary Kennedy
Marty Shoes Inc.
http://www.martyshoes.com
gkennedy@martyshoes.com

Marty Shoes Inc.
60 Enterprise Ave. N.
Secaucus, NJ 07094
Toll Free: 800-262-7897
Fax: 201-319-1446
"Rusty" <rusty748@yahoo.com> wrote in message
news:ba5ptl$bdo$1@support.shopsite.com...

Thanks Gary--I don't have Order Manager and have discovered that by
downloading orders that information is displayed--but quite difficult to
decipher--any suggestions on type of file to download and a program that
will display the information in a more orderly format? I've heard how good
Order Manager is--but a bit pricey for our size business.

"Gary Kennedy" <gkennedy@martyshoes.com> wrote in message
news:ba5lug$b3a$1@support.shopsite.com...
When the file is downloaded I get the credit card numbers. After the
file
download the info is loaded into Order Manager if you have it and the
numbers do appear. If you don't have order manager and delete your
orders
regularly, you should download a file everyday and save it for future
reference.

Gary Kennedy
Marty Shoes Inc.
http://www.martyshoes.com
gkennedy@martyshoes.com

Marty Shoes Inc.
60 Enterprise Ave. N.
Secaucus, NJ 07094
Toll Free: 800-262-7897
Fax: 201-319-1446
"Larry Bohen" <lbohen@audiobooksonline.com> wrote in message
news:ba5b9c$af5$1@support.shopsite.com...
We've had a few instances where we thought ShopSite SC Pro 6.3 was
allowing
an order to be finalized without a credit card number. The method of
payment
(VISA, MC, AMEX, Discover) and a funny looking CVV (9710 877) would
show
in
the Back Office Orders section, however no credit card number. We
would
followup with the customer and get their CC number. The 9710 in the
funny
looking CVV was actually the last four digits of the customer's CC#.

One of these customers called and gave us his CC #. He was quite sure
he
had
entered it in the online order. What I discovered when I went to enter
the
CC# into Order Manager was that the CC # was already in Order Manager.
I
checked another order (customer who hadn't called yet with his CC#)
and
his
CC# was already in OM. For some reason ShopSite wasn't revealing the
CC#,
but it was being imported into OM.

Anyone else have this situation?

[David H]

To override the 'x-ing' out of the CC number see this solution:
http://support.shopsite.com/kbase/view_ ... onID=S5476

The Authorize.Net issue you mention was probably addressed by this patch:
http://support.shopsite.com/kbase/view_ ... onID=S5477

Regarding multiple e-mails, if you are using the same (shopper) e-mail
address as your merchant one when you test then you will get the shopper and
merchant e-mail from ShopSite and the same from Authroize.Net. You can turn
off the Authorize.Net e-mail notifications so that the shopper does not get
confused with two e-mails.

-David H.

"Rusty" <rusty748@yahoo.com> wrote in message
news:ba8r7a$qm5$1@support.shopsite.com...

I agree Norman--I asked for an explanation from my Shopsite Partner
reseller
Host-no answer yet. I have used Shopsite Manager for over 2 years--and
this
6.3 is causing me a lot of problems. First, I was not able to "Bill
Orders"
from Shopsite-had to go into Authnet to capture--a fix was implemented but
was told by Shopsite I "Cannot change my authnet password until THEY speak
to the engineers. That is surely not security minded. Also, on test orders
I
get 4 receipts--2 from my Shopsite order 2 from my Authnet--Thirdly, am
seeing of declines in my unsettled transactions--AVS not available try
again----and when I test orders more than frequent "enter valid credit
card
number".
"Norman" <Shop@web8.com> wrote in message
news:ba8hhp$pvq$1@support.shopsite.com...
We upgraded to Pro 6.3 last month and suddenly the complete CC# not
longer
was on the order. We do use a realtime gateway. As a result of frantic
emails and the features list, I came to the understanding that this is a
security feature of 6.3. It would certainly be good if someone in the
know
from ShopSite would join this discussion to explain what is going on.

Norman
1 Ocean Boulevard
http://www.web8.com/ocean

"Larry Bohen" <lbohen@audiobooksonline.com> wrote in message
news:ba6aht$ck0$1@support.shopsite.com...
Are you saying that 6.3 is not supposed to show the credit card number
in
the Back Office Orders /View Orders section?

Our experience is that MOST of the time, 6.3 shows the CC numbers.
Occasionally the CC # is NOT shown and the CVV is seven digits long
with
the
first four being the last four of the CC.

"Norman" <Shop@web8.com> wrote in message
news:ba625b$c0m$1@support.shopsite.com...
If you look at the new features of 6.3, not showing a credit card
number
is
supposely a new security feature. ShopSite is a fine product but I
am
irritated by this feature. I think that removing critical info from
the
order should be an optional thing that we decide if we want and not
just
something thrown into the software by the software developer. In my
opinion
this having to either purchase expensive software to easily get the
number
or else manually download a file and have to copy numbers by hand is
just
ridiculous.

Norman
1 Ocean Boulevard
http://www.web8.com/ocean

"Larry Bohen" <lbohen@audiobooksonline.com> wrote in message
news:ba5b9c$af5$1@support.shopsite.com...
We've had a few instances where we thought ShopSite SC Pro 6.3 was
allowing
an order to be finalized without a credit card number. The method
of
payment
(VISA, MC, AMEX, Discover) and a funny looking CVV (9710 877)
would
show
in
the Back Office Orders section, however no credit card number. We
would
followup with the customer and get their CC number. The 9710 in
the
funny
looking CVV was actually the last four digits of the customer's
CC#.

One of these customers called and gave us his CC #. He was quite
sure
he
had
entered it in the online order. What I discovered when I went to
enter
the
CC# into Order Manager was that the CC # was already in Order
Manager.
I
checked another order (customer who hadn't called yet with his
CC#)
and
his
CC# was already in OM. For some reason ShopSite wasn't revealing
the
CC#,
but it was being imported into OM.

Anyone else have this situation?

[Norman]

Thanks for your response. This will be a big help for many of us smaller
merchants who don't have this security concern.

Norman
1 Ocean Boulevard
Beautiful, Quality Designer Swimwear
http://www.web8.com/ocean


"David H" <david_hills@yahoo.com> wrote in message
news:bbglls$nen$1@support.shopsite.com...

To override the 'x-ing' out of the CC number see this solution:
http://support.shopsite.com/kbase/view_ ... onID=S5476

The Authorize.Net issue you mention was probably addressed by this patch:
http://support.shopsite.com/kbase/view_ ... onID=S5477

Regarding multiple e-mails, if you are using the same (shopper) e-mail
address as your merchant one when you test then you will get the shopper
and
merchant e-mail from ShopSite and the same from Authroize.Net. You can
turn
off the Authorize.Net e-mail notifications so that the shopper does not
get
confused with two e-mails.

-David H.

"Rusty" <rusty748@yahoo.com> wrote in message
news:ba8r7a$qm5$1@support.shopsite.com...


I agree Norman--I asked for an explanation from my Shopsite Partner
reseller
Host-no answer yet. I have used Shopsite Manager for over 2 years--and
this
6.3 is causing me a lot of problems. First, I was not able to "Bill
Orders"
from Shopsite-had to go into Authnet to capture--a fix was implemented
but
was told by Shopsite I "Cannot change my authnet password until THEY
speak
to the engineers. That is surely not security minded. Also, on test
orders
I
get 4 receipts--2 from my Shopsite order 2 from my Authnet--Thirdly, am
seeing of declines in my unsettled transactions--AVS not available try
again----and when I test orders more than frequent "enter valid credit
card
number".
"Norman" <Shop@web8.com> wrote in message
news:ba8hhp$pvq$1@support.shopsite.com...
We upgraded to Pro 6.3 last month and suddenly the complete CC# not
longer
was on the order. We do use a realtime gateway. As a result of
frantic
emails and the features list, I came to the understanding that this is
a
security feature of 6.3. It would certainly be good if someone in the
know
from ShopSite would join this discussion to explain what is going on.

Norman
1 Ocean Boulevard
http://www.web8.com/ocean

"Larry Bohen" <lbohen@audiobooksonline.com> wrote in message
news:ba6aht$ck0$1@support.shopsite.com...
Are you saying that 6.3 is not supposed to show the credit card
number
in
the Back Office Orders /View Orders section?

Our experience is that MOST of the time, 6.3 shows the CC numbers.
Occasionally the CC # is NOT shown and the CVV is seven digits long
with
the
first four being the last four of the CC.

"Norman" <Shop@web8.com> wrote in message
news:ba625b$c0m$1@support.shopsite.com...
If you look at the new features of 6.3, not showing a credit card
number
is
supposely a new security feature. ShopSite is a fine product but
I
am
irritated by this feature. I think that removing critical info
from
the
order should be an optional thing that we decide if we want and
not
just
something thrown into the software by the software developer. In
my
opinion
this having to either purchase expensive software to easily get
the
number
or else manually download a file and have to copy numbers by hand
is
just
ridiculous.

Norman
1 Ocean Boulevard
http://www.web8.com/ocean

"Larry Bohen" <lbohen@audiobooksonline.com> wrote in message
news:ba5b9c$af5$1@support.shopsite.com...
We've had a few instances where we thought ShopSite SC Pro 6.3
was
allowing
an order to be finalized without a credit card number. The
method
of
payment
(VISA, MC, AMEX, Discover) and a funny looking CVV (9710 877)
would
show
in
the Back Office Orders section, however no credit card number.
We
would
followup with the customer and get their CC number. The 9710 in
the
funny
looking CVV was actually the last four digits of the customer's
CC#.

One of these customers called and gave us his CC #. He was quite
sure
he
had
entered it in the online order. What I discovered when I went to
enter
the
CC# into Order Manager was that the CC # was already in Order
Manager.
I
checked another order (customer who hadn't called yet with his
CC#)
and
his
CC# was already in OM. For some reason ShopSite wasn't revealing
the
CC#,
but it was being imported into OM.

Anyone else have this situation?