New orders not showing up as new orders

[Ben Ziegler]

This has happened just recently. We get an email indicating that we have a
new order, but when we log on to shopsite to print the order out it is not
showing up with the asterix to indicate that it is indeed a new order. This
causes slight confusion, and was just wondering if there is something we
need to do to fix the problem.

Thanks,
Ben
www.Sewvacdirect.com
www.HWTVacuums.com
www.SewingMachineCabinets.com

[loren_d_c]

What version of ShopSite are you using and are you using a payment gateway and
if so which one?

-Loren


Ben Ziegler wrote:

This has happened just recently. We get an email indicating that we have a
new order, but when we log on to shopsite to print the order out it is not
showing up with the asterix to indicate that it is indeed a new order. This
causes slight confusion, and was just wondering if there is something we
need to do to fix the problem.

Thanks,
Ben
www.Sewvacdirect.com
www.HWTVacuums.com
www.SewingMachineCabinets.com