by Jim » Thu Apr 05, 2012 3:56 pm
The upgrade will need to be done by someone who has access to the server. It is a simple thing to do for stores that have there own set of cgis but if the store is sharing cgis with other stores hosts may be reluctant to do it because it will affect all stores using the cgis. It is always a good practice to make a backup before doing an upgrade. There is rarely any issue that would cause you to have to rebuild a store from scratch, most installs proceed without any issues.