Where do you find [-- CR_email_type --] process code ?

[twlontz]

I would like to set HTML as the default email type. I saw a post that indicated you just needed to change the code in the CR_email_type by changed in "checked" from TEXT to HTML.

Where do you find the code module for CR_email_type?


Thanks
Tom

[Jim]

What version of ShopSite do you have?

In the latest version (11) the setting is found on Commerce Setup > Order System > Emails just check the box
Customer E-mail Receipt in HTML format:
In previous version I think it was on Commerce Setup > Order System > Thanks You or maybe Commerce Setup > Customer Registration.

Note that those changes only affect the shopper email receipt, not the email the merchant receives.

[twlontz]

I am using Version: 10 r7.4

I have the box checked on Commerce Setup > Order System > Thanks You; however, it still loads the page with Text checked.

I also looked in Commerce Setup > Customer Registration but did not find any opportunity to set Email format.

[Jim]

I don't understand this statement "however, it still loads the page with Text checked."

What page are you talking about that has Text checked?

[Jim]

If you are talking about on the screen when the shopper initially registers and are given the option of choosing Html or text email receipts, there isn't a setting to default that selection to html. The shopper would have to choose html if that is the format that they want.

If you only want email receipts to be sent in html and do not want the shopper to have a choice when they register then you can remove the tag [-- CR_email_type --] from the template configured for Customer Registration. If the field is not in the form then the setting configured in the backoffice for email receipt format will be used. That will cause all email receipts to go out as html or text depending on the setting and the shopper won't have a choice of which they receive. I believe most users can read html emails now but at one time there were a lot that couldn't. However, with more and more people using mobile devices it may pay to limit what you send in emails.