UPS Message: Timed out trying to communicate with UPS

[CopperCare]

We are running ShopSite 10.0 hosted via iPower. We are having problems with the UPS rating feature. At first our customers were receiving the "UPS Message: UPS OnLine Tool is not available. Try again later." message. I found the article in the knowledgebase about redirecting the ups_main_url to onlinetools.ups.com and forwarded it to the host. The host updated the file accordingly, but now we are receiving the following message: "UPS Message: Timed out trying to communicate with UPS". Does anyone have experience with this issue?

Article regarding redirect: http://support.shopsite.com/KBase/questions/2537/Beginning+about+12+April+2011%3A+shopping+cart+error+message+%22UPS+OnLine+Tool+unavailable%22.

Also, while trying to Re-Register UPS we get the following message: "Time out has occurred while trying to communicate with UPS."

These issues seem to be related. Likely a bad URL. How do we instruct the host on correcting this problem?

[ShopSite Nicole]

Your hosting provider just needs to add the following value to your shipdata.aa file on the server:
ups_main_url: onlinetools.ups.com

It is a change I believe they have implemented on other stores and should not be difficult for them to do.

-ShopSite Nicole

[Swine]

I can access the shipdata.aa file on the server, but I'm not sure what to do next. Do I simply add a line that reads:

ups_main_url: onlinetools.ups.com

Please help.

Eric

[loren_d_c]

Yes, that is what the kbase article says to do:

http://support.shopsite.com/KBase/questions/2537

If you have ShopSite 8.3.1 through 10 sp2 r2 and cannot upgrade to version 11 at this time, the domain used by ShopSite for UPS rates can be changed by editing the shipdata.aa file in the store's ShopSite Data Directory and adding the following line (note that this value is not already in the shipdata.aa file by default, you are adding this as a new line):

ups_main_url: onlinetools.ups.com

[Swine]

Thank you so much. UPS problem solved.