Payflow Application Migration-Action May Be Necessary

[bradf30]

Hi,

My client received the following message via email, does it apply to ShopSite's PayPal payment module, the part about the fixed IP address?

Thanks,
Brad


We are writing to remind you of our upcoming data center move. Per our previous email, this move will cause some temporary interruptions to service and applications you may use. Depending on your ecommerce integration, you may also need to reconfigure your network connections.

The following provides the services and expected service interruption schedule:

Date & Time
Service/Application
Service interrupted

03/18/2011 at 02:00am (PT)
PayPal Manager https://manager.paypal.com
You will be unable to log into PayPal Manager from 03/18/2011 at 02:00am(PT) to 03:00am(PT)

03/18/2011 at 02:00am (PT)
Payflow Pro
Transactions sent for processing from 03/18/2011 at 02:00am (PT) to 03:00am (PT) may:

Return Result Code 19 (original transaction ID not found) for ‘referenced’ transactions. Transactions with result code 19 may be re-submitted once the migration is complete.

Not be viewable in PayPal Manager or in any reports until the migration is complete.


To ensure your Payflow Pro transaction processing resumes appropriately post-migration; please check your integration and/or network configuration. If your integration and/or network configuration has hard coded PayPal’s IP addresses, please go to https://www.x.com/view-blog-post.jspa?blog=1983&blogPost=4500 for more information on the new IP addresses, the planned data migration of our applications, and the scheduled migration timelines. These dates and times are subject to change, so please be sure to regularly monitor the referenced blog.

If you experience transaction failure during or after the data center move, you may need to reconfigure your network connections. See https://www.x.com/view-blog-post.jspa?blog=1983&blogPost=4500 for more information.

It’s extremely important to communicate this migration to your networking staff to determine if you require any of the changes mentioned above. If you fail to make any required changes, it could result in connectivity

[loren_d_c]

No, ShopSite does not access PayPal Payflow Pro (or any other payment gateway or 3rd-party service integrated in ShopSite) via a hard-coded IP address. The domain name of the 3rd-party service is used, so that changes of IP address like this will not be a problem.

-Loren

[bradf30]

Thank you for the information, I will pass it along.

Brad