Please help! Gift card note not working

[sibylp]

I have a form on my shopping cart page where customers can enter a gift card note. Here's the site:
http://www.worldwisejewelry.com/shopSit ... ction=show

For some reason the gift card note is not working...not passing that info back to me either in the receipt or in the order. Can anyone help me figure out where I broke it? It was working a while ago, but I must have broken it at some point. Any help would be appreciated.

Thanks!
.s

[Jim]

It shows up on the confirmation screen so it should be on the final receipt.

here is what I see at the bottom of the confirmation screen'

GIFT CARD MESSAGE OR SPECIAL INSTRUCTIONS (WRIST MEASUREMENTS, ETC.) BELOW
this is a test

Where are you looking for it on the order? The field will be called Ordering Instructions on the View Order screen in the back office and in my store it is in the lower left hand corner.

You are using a custom template. If you don't have the proper fields defined in the thankyou for the Order Instructions it probably won't be included in the order. So check your template and make sure they are there.

[sibylp]

Thanks Jim,
I had to get other help to fix it. I had wanted to have a separate box for gift card message than we had for special messages, but I guess I have to settle for having just the one. This would be a good thing to fix in future versions if possible.

[Jim]

Each product can have a text box that you could use for cusomtizing a message on a per product basis.

The Checkout screen (where billing, shipping and payment info are entered) can have a number of Custom Checkout fields.

[sibylp]

Thanks. Unfortunately, my client really wanted it to be on the shopping cart page. Seriously...it would be great if you guys could make that possible in the next release.

[Jim]

Try replacing the [-- SC_OrderingInstructions --] Tag in your shopping cart template with something like this.

Code: Select all

<div id="orderinginstructions">
      <table class="instruct">
<tbody><tr><td class="instruct_hdr">Gift card Message</td></tr>
<tr><td class="instruct"><input type="hidden" name="orderinst" value="Message:  "><textarea class="instruct" wrap="virtual" name="orderinst" rows="4" cols="60"></textarea>
</td></tr>
<tr><td class="instruct_hdr"> Special Instructions?</td></tr>
 <tr><td class="instruct"><input type="hidden" name="orderinst" value="Instructions:  "><textarea class="instruct" wrap="virtual" name="orderinst" rows="3" cols="60"></textarea>
</td></tr>
</tbody></table>
 </div>

YOu will get 2 boxes with a title for each. When the values are passed through the system to the receipt and order the parameters will all be concatenated to one comma delimited string like this

Code: Select all

Message: ,This the gift cart message,Instructions: ,This is the special instructions

But if you choose some delimiter that a shopper isn't likely to enter (maybe ~ or -) you should easily be able to see what is the message and what is the instructions.