Processing orders from Alaska and Hawaii

[johnbiggscr]

On our site we are using ground shipping that has a flat rate below $99 and free above $99.
We do not offer this rate however to Alaska or Hawaii.
I know we can exclude them from free shipping easily enough but is there any way to stop their order from being processed if they enter an Alaskan or Hawaiian zip code, and to display a popup message telling them to call us for a shipping quote?

We are using shopsite 10 r7 manager.

[ShopSite Lauren]

There isn't an easy way to do this. What I would suggest would be to add a note on the shopping cart screen that customers in Alaska and Hawaii should call for a quote. Then you can remove Alaska and Hawaii from the state and providence pull down menu. You can remove these states by going to Commerce Setup > State and Country, and simply deleting these states from the pull down menu field.

[secondquest]

I am in the same boat, offering flat rate shipping under X amount, then free shipping above it. Applies only to continental US.

This solution is ok to keep AK and HI customers out, but what do you do if they actually request a quote and want to buy? Create a new product for shipping to them and add AK and HI back to the dropdown list so you can process their CC?

Thanks,
-Colin

[ShopSite Lauren]

I don't know a way around this with Flat rate shipping. If you are using real-time rates from UPS, USPS or FedEx, you can setup a free shipping coupon which can apply only to certain shipping options, such as UPS ground only.

Just thinking out loud (or while writing). What you could do is setup real-time shipping, set all your product weights to 0, set the order minimum weight to 1 lb, and just add the rest of your flat rate shipping using the handling charge. The shipping rates wont be exactly the flat rate, it will fluctuate a little based on where the customer is located. I would suggest enabling both a ground shipping option, and a shipping option which goes to Hawaii and Alaska. Then you can say that the free shipping coupon only applies to the Ground shipping option. I'm not positive this would work, but it might be a decent work-a-round.

[beley]

I had this same problem, and I ended up writing a custom ShopSite shipping module in PHP for our flat rate shipping option. It first checks that the country is the US, then checks each of several states, including AK, HI, PR, Guam and military APO boxes. If its one of those it just returns 0 shipping options.

If it IS in the contiguous U.S., it goes through the 8 ShopSite custom shipping parameters, and looks for Name|Price like:

Standard Shipping|6.00

It can return up to 8 different flat rate shipping options this way.

We also use the built-in free shipping feature in ShopSite, which overrides the add-on when their order value reaches the designated minimum.

If anyone wants to use it, I'd be happy to email it to you. Just send me an email to brandon [at] brandoneley.com. I'm going to record a webcast and upload it to my site eventually, once it's a bit more polished and tested but I'd be happy to let anyone help beta test. It's a pretty simple script and I've already tested it in our live store.