PayPal order not received in ShopSite

[erw]

Hello,

I experienced a problem where an order was placed, and notification was received from PayPal, but the order does not show up in ShopSite.
Searching the ShopSite knowledgebase, I saw an answer to this problem (Solution ID: S5506) but it was for a much earlier version of ShopSite, and the solution further notes that later versions of ShopSite should not have this problem. Earlier orders for the same item have gone through without a hitch. The only thing unusual that I noticed about this order was that payment was made by Echeck, and PayPal recommended waiting for the money to arrive before shipping items (not applicable in this case; payment is for registration for a future event) Any idea why the order is not showing up in Shopsite? How do I retrieve that information?
This is a very worrisome problem.

I also noticed that the ShopSite Login information that I used to access this forum did not work with the ShopSite knowledgebase, a separate (but much less serious) problem.

Thanks in advance for any help that you can offer.

[Jim]

Echeck payments will not show up in ShopSite until the funds are in your PayPal account. See the help at
http://shopsite.com/help/10.1/en-US/sc/ ... aypal.html
Note:
ShopSite only notifies you of completed PayPal orders. Until the customer’s funds are actually in your PayPal account, ShopSite will not send you e-mail about a PayPal order and the order will not be displayed in the list of orders in the back office. If a customer pays with a credit card through PayPal immediately after placing the order in your store, you will be notified quickly. However, if the customer pays by eCheck or other delayed payment methods, or if a payment method requires you to log into your PayPal account and approve it, you will not see the order in ShopSite until the funds have fully cleared, which could take several days.

As far as I know login is not required for the ShopSite knowledgebase. I don't even have a login for it and I'm an admin for this forum. I think the login option is for the admin to modify kbase articles.