Strange ShopSite failure with Error 404 for PHP

[LostInCode]

I've got ShopSite 10 running on my store. Everything works great, but I'm having a very strange failure with bad links not getting proper treatment by the htaccess file. It started happening when I got upgraded to v10 from v9.

The bug only happens when someone tries to click on an old, no-longer-there .php link, say from Google, MSN, Yahoo, etc..

I get a blank white page that says "No input file specified." There's no html formatting, so I think it's being generated by ShopSite's cgi engine.

Dead .html links successfully use the htaccess file and Error 404 over to our main store page. Even dead/bad directories (like /bogus) properly 404 and jump to the main store page.

Why would .php be the only file format that doesn't act friendly with the htaccess file? All other files and dirs work with htaccess seamlessly.

I've called Verio about this and after 90 minutes or more on the phone, they gave up and said they had no idea why this oddity would occur. They passed it off as a mysterious ShopSite bug or feature.

Anyone at ShopSite have some bright ideas on how to fix this? The non-404 thing makes my store look unprofessional.

Please help!
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[loren_d_c]

Sorry, but it doesn't sound ShopSite-specific to me, ShopSite does not normally use PHP (although you can name your ShopSite pages and more info pages with .php extensions if you want). And I don't think I have ever seen a ShopSite error message that says exactly "No input file specified".

-Loren

[LostInCode]

That doesn't surprise me at all. When it comes to hard debugs, Verio is very good at diverting attention away from themselves.

[robm]

Try this fix, which seems to be the issue you're experiencing:

http://jenseng.com/archives/000035.html